Prometric can email admission to test letters to candidates.  

With this technology, you will experience quicker notification of your testing event dates, time and location. 

Please remember to include your email address on your application when you submit it for registration

UPDATED ****IMPORTANT ANNOUNCEMENT****

Starting on Thursday, February 29th, candidates will be directed to Prometric’s new Registration and Scheduling system (IQT). The new functionality will include the ability for you to self-schedule your English exams along with payment processing through the Prometric system. Non-English exams with Interpreters will still need the assistance of a Prometric TA Advocate for scheduling.

Candidates will receive an email from Prometric directing them to the Candidate Management system. You will need to accept the Data Privacy policy (one time) and reset your password. At that time, you will be able to view your profile, applications and exam activity and self-schedule for your English exam(s). For any non-English exams – you will need to contact our Testing Accommodations Team for assistance.

IMPORTANT NOTES:

  • Every candidate will need to access the Candidate Management system by using the credentials they receive via email from Prometric. 
  • Should you have any questions, please contact The Washington Home Care Aide team @ 1- 800-324-4689

 

Take a practice test for the new knowledge exam that went live on May 1, 2016

 

Candidate Information Bulletin

The candidate information bulletin has all the information you will need regarding exam fees, scheduling and scoring, exam content and other information to help simplify the certification process.

Informational webinar introducing the WA Home Care Aide Candidate portal.

Video – Introduction to the WA Home Care Aide Candidate Portal

Application 

The Department of Health (DOH) Application includes information required to schedule candidates for the certification exam. Prometric requires candidates to provide an email address to be scheduled for the certification exam. If an email address is not provided, you will NOT be able to schedule the certification exam. Payment for the exam must be included along with the complete DOH application submitted to DOH. Candidates will receive an approval email once they have met all requirements to take the certification exam.

 

Registration and Scheduling

The law requires applicants to complete 75 hours of training before taking the exam. Candidates may schedule their exams prior to completion of training but must not take the exam until after training is complete. Candidates must attest that training is complete at the time of scheduling the exam.

Once you’ve received an email from Prometric with your username and password, use the links below to access the WA Home Care Aide portals to complete your application, pay associated fees (credit/debit or voucher), and schedule/reschedule your testing appointment.

WA Home Care Aide Candidate Application Portal

WA Home Care Aide Exam Scheduling Portal

Candidate Vouchers

To manage voucher purchases and assignment, use the link below to access the WA Home Care Aide Voucher portal.

WA Home Care Aide Voucher portal

Informational webinar introducing the WA Home Care Aide Voucher portal.

Video – Introduction to the WA Home Care Aide Voucher Portal  

 

Contact Information

Questions regarding the examination process should be directed to Prometric at: WAHCA@prometric.com. To assist us in providing you with an answer to your question in a timely manner, your email should include your name, address, date of birth and Prometric ID (if known).

Prometric’s WA HCA team can be reached at the following address:

Atten: WAHCA
7941 Corporate Dr.
Nottingham, MD 21236
(800) 324-4689
Email: WAHCA@prometric.com    

For questions regarding Home Care Aide certification requirements, laws or the program, please send an e-mail to: hmccreview@doh.wa.gov

Appeals Process

Our goal is to provide a quality examination and a pleasant testing experience for every candidate.  If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you.  We provide an opportunity for general comments at the end of your exam.  Your comments will be reviewed by our personnel, but you will not receive a direct response.
 
If you would like to submit an appeal concerning examination content, registration, scheduling or test administration (testing site procedures, equipment, personnel, ect.), please submit an appeal by visiting www.prometric.com/contactus.
 
The Appeals Committee will review your concern and send you a written response within 20 business days of receipt.