Please follow the information contained in the email to reschedule your examination, including ways to self serve.

If you receive an email from Prometric indicating that your appointment will be canceled, you may still be able to see your appointment for several days after receiving the communication. However, the appointment will be canceled, and it will no longer appear on the scheduling system. 

Prometric will contact you in advance of your appointment if your exam is cancelled.  If you have not been told that your appointment is cancelled, it is still active.

To ensure test centers are able to adhere to proper social distancing requirements or legislation around essential services, many of our test centers have re-opened either with limited seats or for essential services only (U.S.). To adhere to these policies, candidates may need to have their appointments canceled or rescheduled for another date and/or location.

Additionally, Prometric occasionally has to close sites with limited notice due to unforeseen events, such as extreme weather, natural disaster, power outages, or other unexpected occurrences—forcing last-minute cancellations. Sites that have re-opened since the start of COVID-19 will remain on our open sites list, but closure status due to last-minute closures will be posted on our site closures list, so please reference both.

Yes, Prometric occasionally has to close sites with limited notice due to unforeseen events, such as extreme weather, natural disaster, power outages, or other unexpected occurrences. Please see our site closures list for a list of those test centers. If your appointment is impacted, Prometric will notify you to cancel or reschedule your exam.

If your exam payment was processed through Prometric, you will receive a full refund—regardless of cancellation window. If your exam payment was processed through your exam sponsor, you will either receive a refund or an extension as determined by exam sponsor. 

Prometric is currently working with exam sponsors to ensure that all exam fees for canceled appointments are refunded. If you paid Prometric directly when scheduling your original appointment, we will process that refund for you. If your exam fee was paid to your test sponsor, you should receive a refund based on their stated policies; you can check with them directly for information and policy guidance.

Prometric will send you a notice of your canceled appointment. In most cases, we will have rescheduled your appointment to a new date based on when we expect to resume normal testing. This notice will also include information on how you can make changes to this appointment utilizing our self-service function available on

For additional information and/or contact details for your testing program, please search for your test sponsor page hereShould you need support, please visit our “Contact Us” page to request assistance via email. There will be no rescheduling fees for exams impacted by COVID-19.

Beginning August 3, 2020, cancellation and rescheduling fees will be re-instated, where applicable by testing program. Candidates who have their appointments canceled or rescheduled as a result of continued site closures or regional restrictions will not be penalized in this circumstance and are entitled to one free reschedule for their exam. Additionally, candidates who are unable to test due to COVID-19 illness or impact should follow our standard escalation procedure by utilizing the Test Taker “Contact Us” form and choose "Request a Refund."

New appointments can be easily scheduled through our website, and is the best option to schedule an appointment during a time that is convenient for you. Our self-service scheduling tools provide the same information and access to appointments as our contact centers.

If you require support in booking an appointment, you may contact one of global contact centers.  However, please note that wait times may be significant as we support those test takers that have been impacted by cancellation or rescheduling due to the COVID-19 pandemic. 

We strongly encourage you to visit the site closure page at  for up-to-date information on closures in your area. The dates for test center closures vary by geography and may change based on updated information. 

Exams that are delivered via Prometric’s on-line testing platform, including practice tests and select other examinations, are unaffected by these closures and are still available to you.

Prometric's goal is to open sites when and where it is safe to do so in accordance with all local, state and federal regulations. We recommend that you visit our site openings page for an up-to-date list of our centers that are currently open, as well as centers that will soon be open. Please note that the open status of these sites is contingent on numerous factors or guidelines; should anything arise that forces us to close one of the test centers listed here, impacted candidates will be notified. This list will be updated daily to reflect any changes in status. 

Yes. Test takers are required to bring and wear a mask during the entirety of their time at the test center or their exam will be terminated.

Both medical masks or cloth face coverings are acceptable. Masks with exhale/one-way valves are prohibited to use at the testing center, due to the lack of viral particle filtration provided by these masks. Any test taker that comes to the test center without a mask will not be allowed to test, marked as a “no show,” and will not be eligible for a free reschedule.

For our most up-to-date global modified test center procedures, please visit

The protection of our employees and test takers continues to be our number one priority during COVID-19. In addition to recommendations from the CDC and WHO, Prometric has worked with third-party experts, including leading infectious disease and epidemiology experts from Johns Hopkins University, who visited our test centers, evaluated our entire candidate journey, and worked with us to develop and introduce operational policies, training procedures, and candidate protocols to help ensure a streamlined, safe testing experience at all of our centers.

These safety practices have been enacted throughout the testing process, but still must remain in compliance with local government mandates. As such, test centers on our site openings list labeled as being enabled for either “Full Occupancy” or “Limited Occupancy” refers to the number of testing seats available at a specific center, based on local requirements. For program availability, test centers labeled “All Programs” means candidates from any program can test there. “Essential Only” is only applicable for test centers in the US where the local government has approved only certain exams to be delivered. The link for up to date essential tests programs can be found at

Government-issued IDs with expiration dates from Feb 1, 2020 forward will be accepted for testing. All other ID policies specific to the program still apply.

Prometric has always been committed to providing a clean, safe, and secure testing environment for the millions of individuals that visit us each year. We have well documented procedures in place for the regular cleaning and sanitation of our testing locations. 

In the wake of the pandemic, we have further enhanced these procedures to reflect the practical guidance of the CDC and WHO to limit the spread of the disease. This includes actions such as offering hand sanitizer to candidates, wiping down all workstations and equipment after every test taker, and cleaning common areas with disinfectant multiple times per day. Further, safety practices have been enacted throughout the testing process and will be dependent on local government guidelines. 

For a complete listing of actions we are taking to maintain a safe testing environment, visit

Test center openings are being evaluated on a case-by-case basis with a close eye on specific government actions and global health policy guidance. For information about your country’s test center network status, please visit

Prometric is working closely with our testing partners to evaluate options for individuals to sit for their examinations, including those organizations that deliver examinations during fixed-window administrations. Your test sponsor is committed to ensuring your ability to satisfy your licensing or certification requirements, including completion of your assessment, and we are collaborating with them in this endeavor.

New or extended eligibilities are being created in most circumstances, and new testing windows are being considered.  Final details will be shared with you as soon as possible.

For the latest updates regarding Prometric’s response to the pandemic, please visit

Locating a Test Center

Finding a test center is closely linked with scheduling an exam. Not all exams are offered at all centers, so in order to find a center near you, you must first indicate what exam you are interested in taking.

From the homepage, search for -or select-the exam you want to take from test taker menu. You'll be taken to the "home page" of the organization whose exam it is. From there, click the action buttons on the left-hand side. Follow the instructions on the screen as it walks you through the process of finding a center and scheduling your exam. Even if you're not ready to actually schedule your exam yet, you'll still need to walk through the on screen steps until you get to the part where you find a test center - if at that point you're not ready to actually schedule, simply close out of the page.

No. The reason you first need to indicate what exam in which you are interested is because not all exams are offered at all centers. For example, while the nearest test center to your home may be one mile away, that center may not deliver the ABC123 exam you'll eventually want to take. Your search for a test center location will turn up in the results only those centers that offer your exam.

Because not all exams are offered at all centers. While the nearest test center to your home may be only one mile away, that center may not deliver the ABC123 exam you'll eventually want to take.

Our test center locator is directly tied to the exam you want to take. Therefore, when you search for a test center, the search results will only show test center sites that have availability on the dates you have indicated that you'd like to take your exam.

To check the status of your testing center location, please visit our Site Status page, where you'll find a list of all centers that are closed due to inclement weather or other circumstances.

Register, Reschedule, Cancel or Confirm

The quickest and easiest way to schedule your exam is to do it online, which is available 24 hours a day, seven days a week. And since you’re already on our website, you’re already partly done! Here’s how to do the rest:

From our home page, search for or select the name of the test you want to take under the test taker menu. You’ll be brought to the “home page” for the organization whose exam it is. Click action links on the left-hand side and simply follow the on-screen instructions to complete the process. You’ll go through a handful of steps that will include finding a test center where your exam is available, entering your personal information, supplying eligibility information, if necessary and payment screens.

When you schedule your appointment, you should be prepared to provide any or all of the following information. Not all exam sponsors require all information, what you need to provide will vary depending on what exam you are taking.

  • Your name. The name used to schedule your appointment must EXACTLY match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature and your photograph.
  • Your Social Security, Social Insurance or Prometric Testing I.D. (SP#) Number 
  • Contact phone numbers - If there is a problem, we will use these numbers to reach you
  • Mailing address - Please provide the address to which you would like any paper correspondence sent.
  • Exam number and title
  • Eligibility information, if required
  • E-mail address - Once again for contact purposes, this is often the fastest and most effective means of contact. Many test sponsors require e-mail contact information for registration.

Yes. Many test appointments can be cancelled and/or rescheduled through the Prometric Web site. From the home page, click on the button for what you’d like to do (either cancel or reschedule). Then, simply follow the on-screen instructions which will walk you through the process, step by step

As part of the process you’ll need to provide the confirmation number you received when you scheduled your exam initially, so please have it with you. If you do not have your confirmation number, please contact our customer service center.

The fee to reschedule an exam varies by testing organization, as does the amount of time you have to do so without penalty. Please check the procedures specific to the organization whose exam you are taking for rescheduling timeliness and penalties.

Please note that not all test sponsors require eligibility, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 48-72 hours of receiving authorization from the test sponsor.

The testing centers' primary purpose is to administer exams. Some centers may schedule appointments if you call them directly, however, this is more the exception than the rule. Most will not. Test centers prefer to have all of their appointments scheduled online or through the Prometric Contact Center. It is fast and easy to schedule an exam using Prometric’s website. To begin, start by finding your exam under the test taker menu. 

When you go to our online registration Web site or speak to a representative from our Contact Center, you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you’ll be able to search for, and identify, an alternative date.

Sometimes unforeseen circumstances require a test center to unexpectedly close. Should this happen, we will make every effort to contact so that you don’t show up at the center. We will try contacting you by e-mail and by telephone, so please ensure that the contact information you provide during the scheduling and registration process is accurate.

Should your center unexpectedly close for any reason, you will be contacted by the Prometric rescheduling department within 48-72 hours to reschedule your appointment. We apologize for any inconvenience.

It really depends on the exam. Some exams are only available for a few dates per year; others are available every day. Depending on the exam, Prometric may administer same-day exams, Monday through Friday. Other examinations may require 45-day advance appointment scheduling to ensure that the testing center has availability. Your test sponsor may provide you with specific information for the examination you are trying to schedule.

As part of the process you’ll need to provide the confirmation number you received when you scheduled your exam initially, so please have it with you. If you do not have your confirmation number, please contact our customer service center.

A test sponsor/owner is not your employer or company sponsoring you to take an exam. Instead, the sponsor/owner is responsible for providing the test material - this could be a state, an organization, or an institution.


Generally, we accept all major credit cards. For some exams programs we also accept certified bank checks, money orders or wire transfers.

When you schedule your appointment online or by telephone, you will be asked to provide your method of payment. Provide your voucher number at this time. You may also present the voucher onsite at your local test center.

Prometric vouchers are non-returnable, non-refundable and may only be used for the type of test indicated on the voucher. Terms and conditions of use accompany each voucher order along with the expiration date. Vouchers may not be redeemed after the expiration date.

Credit card processing time varies depending upon the exam. Your credit card may be charged from the time you schedule your appointment up to the time you are scheduled to test.

You can print your receipt yourself as part of the online scheduling and registration process, at the end of your payment transaction. There are some exams for which you do not pay Prometric directly, but rather you pay the testing organization whose test you are taking. In these cases you must request a receipt from that organization, and not from Prometric.

Alternatively, you can contact us and request a confirmation letter which includes the amount you paid for your exam.

The cost of any exam is dictated by the organization whose exam it is. You can likely find pricing information on that organization’s website. In addition, it will be visible at some point during the online scheduling and registration process.

Possibly. Whether or not you receive a refund for your cancelled exam depends on the exam you were scheduled to take, how far in advance you cancel your exam and the rules and procedures surrounding exam cancellation set forth by the organization whose exam it is. Each organization has its own rules surrounding how cancellations and refunds are handled, so please refer to the sponsoring organization for information specific to your exam.

After the Test

That depends on the exam you've taken. How scores are reported, and when, is determined by the organization whose exam you've taken. In some cases, such as with many Information Technology exams, scores are available immediately following the exam and the test taker will know by the time he leaves the test center whether he passed. In other cases, the testing organization asks Prometric to send scores to them directly first, and then they send results to test takers. Please check with your exam sponsor for complete information.

To obtain information about the status of your certification, you must contact the examination sponsor directly. Prometric delivers the exam on behalf of test sponsors, but the certification or license for which you are ultimately testing is managed by the organization whose exam you took.

Whether you are able to take your examination again depends on the test you're taking and the rules set forth by the testing organization whose exam it is. For many certification exams, test takers are permitted to test as many times as they wish, though some time there is a mandatory waiting period. If the exam requires that a test taker is "eligible", meaning that he has met certain pre-requisite criteria, the restrictions around the eligibility will determine whether you can retest. As the rules around retesting are unique to each organization, please check with your exam sponsor for complete information.

If you cannot find the answer you are looking for please Contact Us directly and one of our customer service representatives will get back to you as soon as possible.