Prometric
FL Nurse Aide
7941 Corporate Dr.
Nottingham MD 21236
Phone: 888.277.3500

FLCNA@prometric.com

Include Your Prometric ID

Prometric has been actively engaged in identifying and responding to the potential health risks COVID-19 poses to our test takers, staff, and other individuals. Our responses have taken into account numerous perspectives, including governmental policies and information provided by local/global health organizations.

Prometric resumed nurse aide testing in Florida on June 21, 2020, where allowed by local jurisdictions and as supported by available testing sites and staff.  We will reschedule any impacted candidates as soon as we can, and appreciate your patience as it may take some time to get all sites operational again. In accordance with the Emergency Order DOH No. 20-012, some E1/E2 candidates may be scheduled for the Written or Oral exam only; please contact your training program if you have questions about whether this applies to you. Written/Oral and Clinical Skills exam will be administered to all other candidates as required by regulation.

While much about testing will remain the same, Prometric has instituted new safety procedures for all Nurse Aide testing events in response to COVID-19, including special training for our staff, additional cleaning at testing sites, and a new mask requirement for all test takers.  Prometric guidelines require that a candidate must bring and wear a mask (without an exhalation valve) at all times and follow the instructions of the Nurse Aide Evaluator. You will be prohibited from testing if you don’t have a mask. Please be advised that testing sites may also have their own safety guidelines.  Site specific, local and state guidelines may also apply and must be followed.  Site entry restrictions may vary by site and include such things as proof of COVID-19 testing (IFT sites only), temperature checking, sign in logs, etc.  Candidates must also follow any site requests or restrictions to test with Prometric.

For the latest updates regarding COVID-19 in general and best practices for overall health and safety, please visit https://www.cdc.gov/.

Welcome! The Florida Department of Health (DOH) has contracted with Prometric to develop and administer its Certified Nursing Assistant (CNA) Exam.

Here you will find all of the information you need regarding the CNA exam as well as important information on the CNA Registry.

The FL Department of Health/Board of Nursing and Prometric collaborate to ensure potential CNAs test as quickly as possible. There are several steps (outlined here) that must be completed by the CNA candidates, training programs, Prometric staff, and DOH/Board staff before a candidate can be deemed eligible and scheduled to test.

  1. Candidates or Training Programs: Submit complete testing application with testing fees to be received by Prometric at least 50 days before the requested test date.
  2. Prometric: Process applications within 3 business days and forward information to the DOH/Board.
  3. Candidates: Complete a Level II background screening with image capture.
  4. If you are a IFT Test Site, complete the online IFT request form (located under Training Programs and Test Centers) and submit to Prometric to request a test date that is at least 45 days in the future.
  5. State-approved Training Programs: Send a school list to the Board office identifying all students who have successfully completed training.
  6. Board Staff: Review all submitted materials to determine candidate eligibility to test and notify Prometric of approval. (This step can take up to 30 days).
  7. Prometric: Schedule candidates upon receipt of eligibility from the Board. (Eligibility approval must be received from the Board at least 5 business days prior to the event or a change in test date may be required).

Thank you in advance for your adherence to the process and associated timelines detailed above.

Candidate Information Bulletin

The candidate information bulletin has all the information you will need regarding certification routes, testing requirements, and testing fees. Review this document before submitting your application.

Application & Other Forms

Here’s the list of all approved Regional test site locations. Include your preferred test site on your application.

You can apply to take your exam online or via US mail. The online applications allow for immediate credit card payment processing. Paper applications should be used when paying with certified check or money order.

You will also need to submit your fingerprints for a background screening. More information on that can be found here:

If your name or address has changed since the last time you tested with us, use this form to update your information.

Testing Accommodations

Prometric provides a variety of accommodations to candidates that qualify under the American’s with Disabilities Act (ADA). Submit this form with your application to receive accommodations on exam day.

Prepare for the Exam

Below you will find exam preparation materials for your Clinical Skills exam including the exact checklist that will be used by your evaluator.

Training Program

Test Sites

Contact the FL Operations Team

OpsServiceTeam@prometric.com

Phone: 1.866.794.3497 Option 2 then Option 1

M-F 8am to 6pm EST

Verify Certification Status

Use the link below to access the state CNA Registry and verify the status of a CNA.

  • As of August 7th, 2019, both the online and paper applications for the FLCNA exam have been updated. Any outdated applications received will be marked as incomplete until the new application is submitted. Remember to always check the website for up-to-date versions of all documentation.
  • As of March 24, 2019, Prometric will only transmit completed applications to the FLDOH for processing. What does this mean? Currently, Prometric transmits all applications (whether they are complete or not) to the FLDOH. As of March 23, if candidate applications are incomplete for any reason (including payment), candidate applications will not move forward in the process. Candidates should make sure that applications are complete upon submission to Prometric. You will receive a status e-mail showing your application as complete in Prometric’s system. At that time, the application has been transmitted to the DOH. Prior to receiving that e-mail, candidates should contact Prometric with any questions or concerns regarding their application at 888.277.3500.
  • If any changes need to be made after an application is complete (i.e. name change or correction, SSN change, address change, change to a health history answer, etc.), the candidate will need to contact the FLDOH, not Prometric, in order to have those items updated. FLDOH will then update Prometric’s records to ensure that our systems are in sync. Candidates should e-mail the FLDOH at a at MQA.CNA@flhealth.gov or call 850.245.4125.