Information About HSPA

HSPA Testing Information - Learn more about the tests offered by Prometric by visiting the Web site.

All HSPA exams are available throughout the year, and are offered by testing at a Prometric Testing Center.

Candidates for an HSPA exam may not schedule until they have received application approval from HSPA, along with an Eligibility ID.

Select the appropriate action link to get started. (If you are on a desktop, you will see these on the left-hand side of the page). Not sure what you need? Here are some helpful hints:

  • Locate: Search the locations where your test is offered
  • Schedule: Choose a test, date, time and location
  • Confirm: Double-check your test appointment details
  • Reschedule/Cancel: Change or cancel an existing test appointment

Scheduling Your Exam

To schedule your exam at a Prometric Testing Center, select the action link to “Schedule” and follow the prompts on the screen. 

If you are requiring special accommodations to test, please ensure they have been approved prior to scheduling your exam.

After scheduling your exam, please review your appointment confirmation email to ensure that you have the correct exam, date, time, and testing location.  If you do not receive a confirmation email, the appointment has either not been completed, or your email was entered incorrectly. 

On Exam Day

What to Bring to the Testing Center 

When arriving to take your exam, the Prometric representative will ask for one valid form of ID showing both: 

  • Your current photo 
  • Your signature 

Any form of ID presented must be current and non-expired, and exactly match the first and last name(s) provided on your application and appearing on your scheduling letter from HSPA. Any typos/misspellings or change of name(s) due to marriage, divorce, or other reasons must be made with HSPA prior to scheduling an exam.  (Valid forms of ID include: passport, driver’s license, state/federal government ID card, employee/military/student ID cards)

Center Important Test Day Reminders 

You must arrive for your test a minimum of 30 minutes prior to your scheduled start time. Candidates who arrive later than their scheduled exam start time, for any reason, are subject to availability and may not be able to take the exam, resulting in a no-show, thereby forfeiting the exam fee.   


Please reference the HSPA website  for more information. 


Rescheduling Exams 

HSPA bears NO responsibility for the scheduling or rescheduling of any exam appointments.  An appointment must be rescheduled no later than noon EST, two (2) business days in advance of your test date. (For example: an appointment on Wednesday cannot be rescheduled after 12:00 noon EST on Monday; an appointment on Saturday, Sunday, or Monday cannot be rescheduled after 12:00 noon EST on Thursday.) Applicants will NOT be able to reschedule if their test date is less than two business days away. Appointments can be rescheduled online (available 24 hours a day) or by phone (available Mon-Fri, 9am to 5pm EST.) Any rescheduling fees are paid directly to Prometric at the time of rescheduling.


Cancellation less than 2 business days before test day, failure to appear, or arriving 15 minutes late will result in candidates forfeiting all fees paid and needing to submit a retake application in order to test.


General questions should be directed to HSPA staff by emailing


Contacts By Location

Locations Contact Open Hours

North America



Mon - Fri: 8:00 am-8:00

Latin America +1-443-751-4995 Mon - Fri: 9:00 am-5:00 pm ET
Locations Contact Open Hours







New Zealand


+603-76283333 Mon-Fri: 8:30 am-7:00pm GMT + 10:00


+86-10-62799911 Mon-Fri 8:30-19:00 GMT +10:00

+86-10-82345674, +86-10-61957801 (fax)

Mon - Fri: 8:30 am-7:00 pm GMT +10:00

India +91-0124-451-7160 Mon-Fri 9:00-17:30 GMT +05:30


Mon - Fri: 9:00 am-5:30 pm GMT +05:30



Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Japan +03-5541-4800 Mon-Fri 8:30-19:00 GMT +10:00
Japan +0120-347-737 Mon-Fri 8:30-19:00 GMT +10:00
Malaysia +603-76283333 Mon-Fri 8:00-20:00 GMT +08:00
Locations Contact Open Hours



+0800-298-582 Mon-Fri 8:00-18:00 GMT +01:00
Belgium +0800-1-7414

Mon-Fri 8:00-18:00 GMT +01:00

Denmark +802-40-830

Mon-Fri 8:00-18:00 GMT +01:00

Eastern Europe N/A Mon-Fri 8:00-18:00 GMT +01:00
Europe +31-320-239-540  
Finland +800-93343 Mon-Fri 8:00-18:00 GMT +01:00
Middle East


Sub-Sahara Africa


Mon - Fri: 9:00 am-6:00 pm 
Other Countries +60-3-7628-3333 Mon-Fri 8:30-19:00 GMT +10:00