Attention: In response to COVID-19 procedures, Prometric has temporarily redirected their Candidate Care staff from inbound phone inquiries to service issues dealing with capacity displacements and cancellations.  If you are having trouble with the online scheduling system, communications to Prometric are being directed via the form on their contact us page. This is currently the best avenue to ensure you receive support. Please be warned that response times may still be delayed due to a high volume of requests.

API Candidates - What to Expect on Exam Day

Welcome! Arriving at this page means you’re well on your way to scheduling your API individual certification exam. Select appropriate action link to get started. Not sure what you need? Here are some helpful hints:

  • SCHEDULE:  Choose a date, time and location for your test.

  • LOCATE:  Search the locations where your test is offered.

  • RESCHEDULE/CANCEL:  Change or cancel an existing test appointment.

  • CONFIRM:  Double-check your appointment details.

When scheduling your exam, you will need to provide an e-mail address to which Prometric will send your exam confirmation and API exam results. If you have difficulty scheduling your exam, please call the appropriate Prometric Regional Registration Center below directly.

Contacts By Location

Americas
Locations Contact Open Hours Description
United States
Mexico
Canada
1-866-272-8378
Mon - Fri: 8:00 am-8:00 pm ET
Latin America +1-443-751-4995
Mon - Fri: 9:00 am-5:00 pm ET
Asia Pacific
Locations Contact Open Hours Description
China
+86-10-82345674, +86-10-61957801 (fax)
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
India
+91-124-4147700
Mon - Fri: 9:00 am-5:30 pm GMT +05:30
Japan
+81-3-6204-9830
Mon - Fri: 9:00 am-6:00 pm GMT +09:00
Australia
Indonesia
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
+603-76283333
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Korea 007-9814-2030-248
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
EMEA - Europe, Middle East, Africa
Locations Contact Open Hours Description
Europe +31-320-239-540
Mon - Fri: 9:00 am-6:00 pm GMT +10:00
Middle East +31-320-239-530
Sub-sahara Africa +31-320-239-593
Mon - Fri: 9:00 am-6:00 pm GMT +10:00