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If you are requesting a response concerning the exam content, registration, scheduling or test administration, please read the below message carefully.

For appeals related to CPA, ETS, ICMA, FINRA or NLMS exams, please contact these organizations directly.

Prometric Candidate Care will review your concern and respond within 20 business days of receipt.

Please click here to request an appeal.

If you are a Nurse Aide candidate and want to appeal your score, all appeals must be submitted directly to Please attach a scanned image/photograph of your appeal letter which must include an original (pen to paper) signature.

Prometric ID:
Exam title:
Date you tested:
Details of your concern (Including all relevant facts):

Once completed, please attach to your email and send to the address above.

**Appeals received via the online form will not be accepted.



Prometric is pleased to answer your questi​ons