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Food Safety Training

Prometric’s Food Safety Program program offers instructors, proctors and training providers a flexible, reliable and cost-effective solutions that will complement your business. You provide the collaborative learning and secure test environments; we provide the tools with flexible ordering and invoicing options.

The Benefits of Becoming a Proctor:

  • A widely recognized, accredited and nationally accepted program to enhance recognition of your business
  • A scalable program for any size business
  • Offered as both paper or Internet-based tests
  • The Food Safety Program is more cost effective than other similar offerings, giving you less overhead cost and appeals to candidates who want an affordable training and certification solution
  • An easy and affordable way to build your business
  • Increased revenue for your business
  • An additional service to offer your community

Food Safety Program Features:

  • Adheres to and is recognized by the Conference for Food Protection (CFP) and is accredited by the American National Standards Institute (ANSI). It is accepted in most state jurisdictions.
  • Choice of Internet and paper-based exam options in your facility or access to the Prometric worldwide test center network for computer-delivered exams
  • Exams offered in English, Spanish, Traditional Chinese, Vietnamese and Korean, offering flexibility and convenience to your student population
  • Course outlines allow instructors to tailor programs to jurisdictional or organizational requirements
  • Training manuals and instructor PowerPoint presentation in English and Spanish
  • Simplified tracking and reporting with data feeds to your systems and/or online access to training and certification data


 

Frequently Asked Questions:

 

What is the difference between a proctor and a trainer?

A proctor is someone who oversees an exam taking place. In order to be a proctor, you need to apply and become certified through Prometric. A proctor does not necessarily teach any type of course related to the exam, although the proctor can.

A trainer is someone who teaches a course that is intended to educate and prepare someone to take an exam. A trainer cannot administer a Prometric food manager exam unless he/she has passed the proctor competency exam and is an active Prometric food safety proctor.

How do I become a proctor?

SafeMark® Certified Food Protection Exam:

If you are an FMI member please contact FMI for your proctor application link.

Prometric Certified Professional Food Manager Exam:

If you work for a company or organization that has requested you to become a Prometric proctor, please check with your company/organization to see if it has an existing Prometric account. Your company or organization may have specific instructions for you regarding becoming a proctor. If you are an independent person, or your company does not have an account with Prometric, please click here for information on how to become a certified proctor.

Where/When do I get my proctor credentials?

After your application has been reviewed by our team, you will be asked to take the proctor competency exam. Upon passing the exam, your Prometric proctor credentials will be sent to you via email.

How do I become a trainer?

Prometric Certified Professional Food Manager:

Prometric neither produces nor delivers training. However, it provides an exam outline to enable independent trainers to develop and tailor their own training programs, if desired. Additionally, Prometric is a licensed distributor of NEHA training materials. To purchase NEHA training materials, please call 1-800-624-2736.

Prometric has partnerships with several trusted training organizations. If you wish to become a trainer for the food manager exam, please contact one of our partners directly.

SafeMark® Certified Food Protection Exam:

To become a SafeMark trainer and/or to order SafeMark training materials, please click here.
Though Prometric does not require training for the food manager exam, some local jurisdictions require training hours before the exam in order to receive certification. Please check with your local jurisdiction for training requirements.

Any trainer using Prometric’s exam cannot advertise any guarantee of passing. If you see a trainer offering any such guarantee, please notify Prometric by emailing foodsafetyproctors@prometric.com.

How do I order exams?

For paper-based testing, you may order online here, or by calling 1-800-624-2736.

For internet-based exam vouchers, please call 1-800-624-2736. Exam vouchers need to be ordered 48 business hours before exam administration.

When should I order my exams and what method do you use to ship them?

Exams should be ordered at least 10 business days prior to your administration date. Exams are shipped via UPS. If exams are needed sooner, the proctor may request expedited shipping for a fee.

For online vouchers, please allow 48 business hours.

How should I return the exams for processing?

Paper-based exams must be shipped within 2 days after the administration date. Exams must be sent back to Prometric via a traceable method such as UPS, USPS (with tracking), or FedEx. Proctors should retain tracking numbers and be ready to give them to Prometric should any shipping issues arise.

Please send exams to:

Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236


When returning the exams to Prometric for grading, please be sure to include:

  • Exam Return Form with payment and used answer sheets
  • Seating Chart
  • Question/Comment Forms
  • Used exam booklets

What is the turnaround time for results?

For internet-based testing, the candidate will receive a score report with their results immediately upon completion. If they passed, a certificate will be mailed within 10 business days.

For paper-based testing, once Prometric receives the exams, it takes approximately 10 business days for processing and scoring. Please note that processing times are dependent upon the timeliness of the proctor and their delivery of all the materials listed above.

Where are the exam results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

How many questions are on the CPFM exam?

There are a total of 80 questions on the CFPM examination.

Is there a time limit on the CFPM exam?

Yes, candidates must complete the exam within 2 hours unless they have Prometric-approved testing accommodations. If your candidate requires testing accommodation, please have them complete the accommodations request packet.

What is the minimum passing score to obtain certification?

For all states except for South Dakota, a student must receive a minimum score of 70% in order to achieve certification. For candidates wishing to work as a food manager in South Dakota, a minimum score of 75% is needed to achieve certification.

Is Prometric’s CPFM exam nationally accepted?

The Prometric CPFM exam is ANSI-accredited and is 100% comparable to the other ANSI-accredited food manger exams.

Will the local health department/health inspector accept this certificate?

Yes, as long as your local or state health officials recognize ANSI-accredited food manager exams, the Prometric exam will meet the requirements.

How do I request another certificate or fail letter?

Please call 1-800-624-2736 to request another certificate or fail letter. Please note that there is a $25 fee for duplicate certificates.

Why can’t I register my candidates in TCNET?

Candidates are to register and create an account on TCNET themselves. It is preferred that candidates create their TCNET account in front of the proctor on the day they take the exam, so that the proctor is able to check that the candidate is registering with the name that is on their state-issued ID.

Why isn’t my voucher working?

Voucher issues are often due to attempting to use an expired or previously used voucher. If you are having issues, please check your voucher’s history and expiration date. Additionally, make sure there are no extra spaces before or after your voucher code, as this can cause the voucher to not work. :

If you are still having trouble, please call technical support 1-866-794-3487 and select option 1.

How do I get a candidate’s name corrected and another certificate sent? (Spelling corrections)

If you need a name corrected on a candidate’s certificate, please call 1-800-624-2736. Please have the following information available:

  • The date the candidate took the exam
  • The name that is currently on the candidate’s certificate
A fee may be charged.

Please note: Certificates are printed with the name provided before testing. For internet-based exams, Prometric uses the name provided when the candidate registered in TCNET. For paper-based exams, Prometric uses the name the candidate filled out (bubbled in) on the front of their answer sheet. If the name on the certificate is different than the name on the candidate’s registration or answer sheet, then Prometric will make the correction and reprint the certificate free of charge. However, Prometric will charge a $25 fee for certificate corrections if the name on the certificate reflects the name on the candidate’s registration or answer sheet, even if the name on the answer sheet or registration is incorrect. The name on the certificate should match the name on the candidate’s state-issued ID. Proctors should check candidate’s name and the name they used for the test to make sure it matches the name on their state-issued ID.

Where are the exam results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

Contact us

For technical support:

  • 1-866-794-3407 and select option 1
For exam and voucher ordering as well as certificate inquiries:
  • 1-800-624-2736
  • examorders@prometric.com
For general inquiries:
  • 1-866-794-3497 and select option 2
  • foodsafetyproctors@prometric.com
Billing or Payment:
  • FoodSafetyAccounting@prometric.com
Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236

 
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