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Frequently Asked Questions

1) How do I apply to take my CNA exam?


Please go to Prometric.com/nurseaide, select your state, and submit a completed application with signatures, supporting documentation, and payment.

If your state has an online application (preferred), there will be a link on your state's page. For many candidates, using the online application is the easiest, fastest option. You need a credit card (not currently an option for NY candidates) for payment to complete the submission process on line.

If you need to mail your original application and payment, it is still better to fill out and submit an online application so your information is already in our system when we open the mail. It’s as easy as 1-2-3:

  1. Print out the copy of your completed (and submitted) online application;
  2. Sign the document and gather up any required documentation and payment;
  3. Mail everything to Prometric
If your state does not have an online application option, please print a copy of the blank application listed on your state's website. Fill out the form completely and mail into Prometric with all the signatures and supporting documentation required.


2) How do I apply for testing accommodations?


To request testing accommodations, please go to your state's webpage and print out the Nurse Aide Accommodations Request Packet. This packet needs to be filled out completely and sent in with your testing application and payment. Common accommodations include extra time, separate room, a reader and can take up to 30 days to schedule. Please be aware that not all requests for accommodations can be supported due to the physical demands of the clinical skills exam and the nurse aide occupation.

Note: In most states, an oral/audio version of the exam, with pre-recorded test questions, is available to all candidates. If you wish to take the oral exam, you do not need to apply for accommodations and can be scheduled immediately into an available appointment at your preferred testing center.


3) Can I take my exam at home?


In most states the exam(s) are given on our Internet Based Testing System, however the test still need to be administered in a secured proctored testing site.  The exams are only given at Prometric approved test centers.  Please go to www.prometric.com/nurseaide to locate the Bulletin of information for your state and a list of approved testing locations.


4) How long is the exam?


Written Exam = 90 minutes
Clinical Exam = 31-40 minutes depending on the skills assigned


5) Where can I locate a list of testing sites in my area?


Go to your state's web page and click in the link for Test Center List. You will need the test center's Site Code (located on the left) for your application. The website has the most up to date listing; however, test locations are subject to change. A test site may become unavailable after you have applied to test. In that case, Prometric will either schedule you in the next closest testing site or reach out to you and offer you other locations in your area.


6) What are the costs for the exam(s)?


Please be sure to check your states Bulletin of Information available at www.prometric.com/nurseaide for additional fees associated with testing.

Alabama
Written (Oral): $30
Clinical: $35

Arkansas
Written (Oral): $34
Clinical: $45

Connecticut
Written: $45
Written (Oral): $55
Clinical: $65

Delaware
Written: $40
Written (Oral): $50
Clinical: $68

Florida
Written (English, Spanish and Oral): $35
Clinical (English Only): $105

Hawaii
Written: $50
Written (Oral): $60
Clinical: $150

Idaho
Written: $29
Written (Oral): $39
  Michigan (as of 3/1/15)
Written: $30
Clinical: $85

Nevada
Written (Oral) @ College of Southern NV and Truckee Meadows CC: $ 30
Clinical @ College of Southern NV and Truckee Meadows CC: $90
Written (Oral) @ Great Basin College: $30
Clinical @ Great Basin College: $60

New Mexico*
Written: $38.85
Written (Oral): $49.35
Clinical: $66.15
*All fees include 5% NM state tax

New York
Written: $57
Written (Oral) $67
Clinical: $68

Oklahoma
Written: $25
Written (Oral) $25
Clinical: $30

 
 
 
 

7) What do I wear to take my exam?


For the Clinical Skills exam, you are required to wear flat nonskid closed toe shoes. You may be required to play the role of the resident for another candidate. Keep this in mind when picking what to wear for the testing day. Scrubs are always a great option, but are not required.


8) What ID do I need to bring to the test center?


You must present two valid pieces of identification (ID) before you may take an exam. The name on both identifications must exactly match the name you used to register for the exam and that is on your Admission Letter. Photocopies of either identification will not be accepted.

  1. The first piece of identification must be current (non-expired), contain both a current photo and your signature, and be:
    • A government-issued (e.g., driver’s license, state-issued identification card, alien registration card, military identification or passport); or
    • An official employment ID (if it has your photo and signature) from the facility where you are working and where you will be taking your examination; or
    • An official school ID (if it has your photo and signature) from the school where you are currently enrolled and where you will be taking your examination.

  2. The second piece of identification must be a signature ID. The name must match the name on your first piece of identification. Examples of acceptable signature IDs include:
    • Social Security card; or
    • Credit card (with signature on back); or
    • Library card (with signature on back); or
    • Gym card (with signature on back).

9) I want to study for my exam(s). Do you have any study guides or material available?


Prometric does not use any particular text book or study guide. Our exams are based on the federal requirements and curriculum and generally match up with commonly-used NA training text books.

We offer practice exams for both the written and clinical skills exam for a small fee. These practice exams are based on test, given in the internet based testing system you will use on test day, and can be taken by anyone at any time. To learn more about these exams go to prometric.com/nurseaide/nurse-aide-practice-exam.


10) What score do I have to receive on my Written exam to pass?


Licensure and certification type exams do not use the same grading scales used in schools, such as 70% or more correct equals a passing score. Your state reviewed our National Standard Setting Study and selected the passing standard for this test. To ensure fairness, Prometric uses this passing standard and other statistics to make sure every candidate gets an exam form with a similar difficulty level, even though different forms may require a different number of questions correct in order to pass. You should not compare your scores to other candidates' results as there are many different forms of the exam.



11) I answered 60 questions but my score report shows only 50. What happened?


The examination you took consisted of 60 questions: 10 unscored questions and 50 scored questions. We do not include the 10 unscored questions on your score report as they are not included in your exam score.


12) How long does it take to receive my official score report(s)?


Each state has different timelines based on the format of the exam and state regulations.  Below is a list of the maximum amount of days for each state.

AL, CT, DE. FL, HI, ID, MI, NV, NM and OK - Score reports are printed the day of testing and given to candidates before they leave the test center.  Please note that all tests are scored a second time when exported into our candidate database.  On rare occasion the score given at the site could change upon the second scoring.

AR - Clinical Exam Score Report is emailed to candidate 48 business hours after the exam day.  The Written Exam Score Report is emailed to candidates within 10 business days of the exam day.

NY - Both Clinical and Written Exam Score Reports are emailed to candidates within 5 days of the exam day.


13) How can I print and/or get a duplicate copy of my Score Report?


For exams that were taken on a computer results are available to see and print within 24 hours of the exam.  You will need to log into IBT using the correct link below:

  1. Log into:
  2. Alabama: https://ibt.prometric.com/alcna
    Arkansas (Clinical Only): https://ibt.prometric.com/arcna
    Connecticut: https://ibt.prometric.com/ctcna
    Delaware: https://ibt.prometric.com/decna
    Florida: https://ibt.prometric.com/flcna
    Hawaii: https://ibt.prometric.com/hicna
    Idaho (Written Only): https://ibt.prometric.com/idcna
    Nevada: https://ibt.prometric.com/nvcna
    Michigan: https://ibt.prometric.com/micna
    New Mexico: https://ibt.prometric.com/nmcna
    New York: https://ibt.prometric.com/nycna
    Oklahoma: https://ibt.prometric.com/okcna

  3. Click on secure sign in.
  4. Enter Prometric ID as your username and password (this number is on ATT letter) or if you created your own user name and password at the time of testing use them to log back into your account
  5. In the Main Menu, click on the link that says Review Scores.
  6. Click on the test date listed in the history box to view score report.
  7. To see missed checkpoints missed test, click on the link in the score report that says Item Feedback.

14) How long does it take to get my CNA Certificate?


For the states that Prometric mails the CNA certificate the times frames are:
For AR: Mailed 2-3 weeks from test date
For: CT, HI, ID, MI, NM, NY:  mailed 5 business days from test date


15) How long does it take to be listed on the registry?


For States that Prometric manages the registry the time frame will be different based on the method of testing (Paper and Pencil or Internet based)
For: CT, DE, FL, HI, ID, MI, NM, NY - 48 business hours after the exam date.
For AR: 10 Business days after exam date


16) How do I change my name or address?


Go to your state's webpage and print a copy of the Change Request Form. This form will walk you through the steps to make any changes to the personal information you have given us. Once complete, mail the form to the address list on the form.


17) My certification has lapsed/expired, how do I make it active again?


Each state has different requirements candidates must follow in order to become active again on the Nurse Aide Registry. Please go to prometric.com/nurseaide and select your state. Please read the Candidate Information Bulletin for information on how to apply to reactivate your certification.


18) How can I transfer my license to another state (reciprocity)?


Each state has different requirements candidates must follow in order to transfer a certification. Please go to prometric.com/nurseaide and select your state. Please read the Candidate Information Bulletin for information on how to transfer or apply for reciprocity.


19) Why does my Admission to test letter list the exams 5 minutes apart from each other?


Candidates are to arrive at the test center 30 minutes before scheduled test time.  We schedule the Written and Clinical exams 5 minutes apart so that all candidates are arriving at the test center within the same timeframe.  While most sites will begin the Written exam first, depending on the site set up the Clinical exam may be started first or at the same time as the Written Exam.  If candidates are not at the site by the post exam time on the Admission ticket they will be considered late for the test and turned away from testing.



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