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This Privacy Statement relates solely to the online information collection and use practices of our website located at www.prometric.com (this "website"), and its affiliate websites. We recognize that many visitors and users of this website are concerned about the information they provide to us, and how we treat that information. This Privacy Statement, which may be updated from time to time, has been developed to address those concerns.

Prometric complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Prometric has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Prometric’s certification, please visit http://www.export.gov/safeharbor/
Prometric applies the U.S.-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework to all data received internationally and within the United States.  Your use of this website indicates to us that you have read and accept our privacy practices, as outlined in this Privacy Statement.

If you have any questions or concerns regarding this Privacy Statement, please contact:

Data Protection Officer
Legal Department
Prometric Inc.
1501 South Clinton Street
Baltimore, Maryland 21224
USA

Or email:

DataProtectionManager@prometric.com

WHAT INFORMATION ABOUT YOU DO WE COLLECT?
When you visit our website, you may provide us with two types of information: (1) personally identifiable information that you knowingly choose to disclose, which is collected on an individual basis, and (2) general user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse the website. In some cases, if you choose not to provide us with requested information, you may not be able to access all of our website's content or services.

Personally Identifiable Information You Choose to Provide.

We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. Personal information is defined as any information that identifies or can be used to identify the person to whom such information pertains.  For example, we request your name and e-mail address each time you contact us by clicking on the "Contact Us" link. We may retain a record of users who have contacted us in order to respond properly to questions or concerns and for purposes of future communications.  Prometric collects personal information from test takers for the purpose of registering and scheduling for tests or assessments and in order to administer tests/assessments and process results.  Prometric may also collect payment information such as a credit card number in order to pay for tests/assessments you order. If a testing program uses a biometric enabled check in process at the test center, please click here to see specific privacy policy statements regarding biometrics at Prometric.

Non-Personally Identifiable Information We Collect.

Cookies/ Web server logs: Similar to other commercial websites, our website utilizes standard technology called "cookies" and Web server logs to collect information about how our website is used. Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user’s hard drive. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. You should consult with your browser's provider/manufacturer if you have any questions regarding disabling cookies.

Internet Protocol (IP) Address: Your IP Address is a number that is assigned to the device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits our web sites, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, administering the Site and combating fraudulent and/or malicious web activity.

Web Browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. We use this information to ensure that our Sites function properly and for security purposes.

Biometric Enabled Check In

Some testing programs enable enhanced check in services using fingerprints.  Not all programs use biometric enabled check in.  For information regarding the collection, use, and protection of biometric information, please click here.

HOW DO WE USE THE INFORMATION WE COLLECT?

We use your personally identifiable information to provide you with testing and related services and the information or content that you have requested, and, in some cases, to contact you about our programs, products, features or services.   If you are a test taker, Prometric will provide your information to the organization that owns the test you are taking (the "Test Sponsor").  Test Sponsor is that organization, who is a client of Prometric, and for who we are administering tests to you as the test taker.  Prometric will send your personal information and test results to that Test Sponsor so that the Test Sponsor may provide you with the accreditation, service, license or credential you seek.

We use non-identifying information collected on our website in the aggregate to better understand your use of the website and to enhance your enjoyment and experience. For example, we may use the information to improve the design and content of our website or to analyze the programs and services that we offer.

ONWARD TRANSFER

We may employ other companies and individuals to perform functions on our behalf. Our employees, agents and contractors who have access to personally identifiable information are required to protect the information in a manner that is consistent with this Privacy Statement and seek assurances from such third parties that they will provide the same level of privacy protection as this Privacy Statement requires.  We do not transfer information to third parties who are not acting as Prometric's agent or on Prometric's behalf.
We may provide access to your personally identifiable information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights, or to protect the rights and safety of visitors to this website or the public. In those instances, the information is provided only for that limited purpose.

We will not share your personally identifiable information in ways unrelated to those described above without providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated uses.

HOW DO YOU ACCESS AND/OR MODIFY YOUR INFORMATION OR CHOICES?

If you visit our website and volunteer personally identifiable information, you may modify, update or delete such information at any time by clicking on the "Contact Us" link and sending us an e-mail. You should be aware, however, that it is not always possible to completely remove or modify information in our databases. I n addition, please be aware that your ability to opt out from receiving marketing and promotional materials does not change our right to contact you regarding your use of our website.  If you are a Test Taker you may modify, update or delete such information using our scheduling and registration services or you may modify, update or delete such information through the Test Sponsor for your test.

PRIVACY PROTECTIONS FOR CHILDREN USING THE INTERNET

Protecting children's privacy is important to us. For that reason, we do not collect or maintain information on our website from those we actually know are under the age of 13, nor is any part of our website targeted to attract anyone under 13. We request that all visitors to our website who are under 13 not disclose or provide any personally identifiable information. If we discover that a child under 13 has provided us with personally identifiable information, we will delete that child's personally identifiable information from our records.

DATA SECURITY AND INTEGRITY

We take reasonable steps to maintain the security of the personally identifiable information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.

We take reasonable steps to insure that the data is reliable for its intended use, accurate, complete and current.  Further, we take reasonable steps to assure that we do not process personal information in a manner that is inconsistent with the purposes for which we collect the data.

CONSENT TO TRANSFER

This website is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our website, participating in any of our services and/or providing us with your information, you consent to this transfer.

LINKS

This website contains links to third party sites as well as to other sites owned and/or operated by Prometric. Please be aware that Prometric is not responsible for the privacy practices of any third party sites. Therefore, we encourage our users to read the privacy statement of each and every website that collects personally identifiable information.

COMPLIANCE
This Statement complements other Prometric policies and procedures.  Prometric employs a self-assessment
program to verify that the attestations and assertions made about its privacy practices herein are true and that its privacy practices have been implemented appropriately.  Individuals who have concerns or complaints regarding our privacy policies or our implementation of them should contact:

Data Protection Officer
Legal Department
Prometric Inc.
1501 South Clinton Street
Baltimore, Maryland 21224
USA

Or email:

DataProtectionManager@prometric.com

In addition the American Arbitration Association provides a forum for the independent investigation and resolution of individual complaints and disputes in relation to compliance with this Privacy Policy.

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AVAILABLE TO ASSIST

Prometric representatives are always available to assist.