In some states, executive orders prohibit government agencies and institutions of higher education, respectively, and their officials from mandating face coverings or restricting activities on their respective properties in response to the COVID-19 pandemic.
The mandates apply to those state’s universities, but not to private companies. Prometric’s position is to keep the mask requirement, where allowed, to maintain standardization and safety measures across our network as much as possible.
As a private company, Prometric will continue to require everyone who comes to one of our global testing centers (that are not connected with certain state government agencies) to wear an approved face covering for the duration of their time at the location.
Individuals not in compliance with this policy will not be allowed to sit for their scheduled appointment. We will also continue to maintain social distancing protocols in common areas, where barriers are not provided.
That said, Prometric does operate some sites on state universities in states where these policies have been enacted. In some instances, those university policies mandate that we must allow the university to drop the mask requirement, which would apply to that particular site. Candidates will still be allowed to wear masks according to their comfort level at these sites, but masks will not be mandatory.
Prometric continues to assess the developments associated with the spread of the COVID-19 virus in countries around the world. We review the status of ordinances from local, state, federal, and country-specific jurisdictions, as well as revised guidance from health policy organizations such as the US Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO). We are also in regular communication with third-party experts, including Johns Hopkins University epidemiologists, and leaders within the organizations that entrust us with the delivery of their licensure and certification programs. Our goal remains to provide these organizations and the candidates they represent with the most appropriate options for testing that provide for individual health, safety and well-being.
The following information represents the most recent updates regarding regional resumption of testing activities based on this review.
Global Test Center Resumption
We have now resumed testing in more than 90 percent of our global test centers, at either full or limited occupancy, based on local and governmental mandates. Our site status list reflects the operational standing of each test center following COVID-related closures. We continue to open new appointments, so check back frequently if trying to schedule an exam.
Please note that Prometric occasionally has to close sites with limited notice due to unforeseen events, such as extreme weather, natural disaster, pandemic, power outages, or other unexpected occurrences. A list of those test center can be found on our test center closures page.
If your exam appointment is impacted due to continued site closures or regional restrictions, depending on your program’s requirements, you will receive an email notification informing you that your appointment has been rescheduled with your new test date and location, or has been canceled with instructions for how to reschedule for a future date. For candidates who would like to reschedule their exam for a different day or location than Prometric assigned, please refer to the instructions provided in your original reschedule confirmation email.
Cancellation and rescheduling fees were reinstated August 3, 2020, where applicable by testing program. Candidates who have their appointments canceled or rescheduled as a result of continued site closures or regional restrictions will not be penalized in this circumstance and are entitled to one free reschedule for their exam. Additionally, candidates who are unable to test due to COVID-19 illness or impact should follow our standard escalation procedure by utilizing the Test Taker “Contact Us” form and choose "Request a Refund."
Starting August 2, 2021, Prometric will evolve our test center policies and procedures to better align with new learnings and updated guidance from local governments, the CDC, the WHO, and epidemiology consultants from Johns Hopkins University (JHU). These changes include updates to the check-in/check-out process, the re-introduction of select security procedures, and the returning of note boards and markers for clients that require them, rather than paper and pencils.
Additionally, in alignment with government mandate changes and expert guidance, starting September 1, 2021, masks will no longer be required at Prometric test centers for fully vaccinated individuals, unless required by local government restrictions. Fully vaccinated individuals who wish to continue to wear a mask may do so. Also starting September 1, 2021, Prometric will no longer accept IDs that are more than 90 days expired. We will continue to accept IDs that have expired within 90 days of the exam date for the interim.
Please note that we will continue to abide by government restrictions, where applicable, and align with any restrictions to ensure the health of candidates and test center staff. For a full list of our most up-to-date test center procedures, please click here.
Candidate Self Service and Support Options
When possible, we recommend you use our self-service, online scheduling services at https://www.prometric.com/test-takers/search. For additional information and/or contact details for your testing program, please search for your test sponsor page here.
Should you need further assistance, please fill out the form located on our “Contact Us” page. Please note that response times may be extended due to the volume of individuals we are attempting to support. We will get back to you within 5-7 days. Please note that all telephone lines for testing accommodations remain open, but are also experiencing longer than normal wait times due to the volume of rescheduling requests received. We thank you for your patience.
Enhanced Test Center Policies
Working with third-party experts, including leading epidemiologists from Johns Hopkins University, Prometric has adopted enhanced safety measures in response to COVID-19. All of our test centers are required to abide by these procedures. Please click here for our most up-to-date global test center policies.
Test Center Cleanliness
We have fully reviewed all test center operations and continue to reinforce expected actions at all test centers around the world that will mitigate the risk of spread of the virus at these locations. These procedures include cleaning high-touch surfaces (ex. test stations, keyboard keys, mouse, etc.) twice a day, offering hand sanitizer to test takers and staff, and providing adequate PPE, cleaning supplies, and training to our staff on new cleaning protocols.
Candidate Reminders to Protect Yourself and Others
- Wash your hands frequently with an alcohol-based hand sanitizer or soap & water for at least 20 seconds.
- Wear a mask while in the test center at all times.
- Avoid touching your eyes, nose, mouth, including through your mask.
- Review the CDC's Steps To Prevent Illness.
- Check frequently for updates.