Starting on Monday, December 12th candidates will be directed to a new Registration and Scheduling page within Prometric’s Candidate Management System. This update will also result in registration, scheduling and testing to be OFF-LINE from Wednesday, December 7th through Sunday, December 11th as system updates are made.

New candidates will now need to create a new profile before scheduling their exam.  Candidates who have previously tested with Prometric, will receive a Welcome email between Dec 9th – Dec 11th, which will contain a link for you to create your account.  You must use this link to create your account.  Your account will be linked to your Profile, and you will be able to see your testing history.  If you have already passed your exam and have applied for your license, you do NOT need to re-take your examination.



  • If you have registered and paid but have not yet scheduled for your exam, please do so prior to December 7th.  If you are unable to do so, a refund will be processed, and you will receive a check after December 12th.  You will then need to follow the ‘new steps’ to create and account and schedule for your exam after December 11th. Please note that a refund check could take up to 2-3 weeks for processing.
  • Every candidate will need to create a new account, but those with existing profiles will need to use the welcome email as a starting point.  If a candidate creates a new profile without using that link, a duplicate profile will be created and could result in scheduling challenges.

Rest assured that the process for scheduling an appointment will remain the same but will be on the new system. 

Should you have any questions, please contact Candidate Cares @ 1-800-868-6113.


Fingerprinting Update:

Due to COVID-19 testing restrictions, fingerprinting will not be available currently at Prometric Test Centers.   Applicants may get their fingerprints completed at any business that provides this service.  Fingerprints must be on FBI Form FD-258 and be accompanied by form L-FPV. 

Here are the basic steps to get you ready for your Arizona Insurance Exam. 

1.  Create or Login to Your Account

Before scheduling your test, please create an account or log into your existing account. To create an account, you must:

  • Select “AZ” as your state
  • Select “Insurance” as the business type
  • Enter your eligibility number (SSN)

2. Schedule Your Test

Once you are set up and logged into your account, you are able to schedule your test. Just enter your eligibility number (Social Security Number/SSN) and the first four letters of your last name. PLEASE NOTE: you must have an account and select AZ’s insurance test in order to schedule online.

Starting January 1 2020, AZ Department of Insurance will only accept the following forms of identification for testing. One form of non-expired, government issued, photo and signature bearing ID is required.

*Any form of ID that DOES NOT include a signature or picture will require a secondary ID with signature and picture. See test center staff for more details.

  • An Arizona driver license issued after 1996 or an Arizona non-operating identification license.
  • A driver license issued by a state that verifies lawful presence in the United States. (Licenses from IL, NM, UT, and WA are not acceptable)
  • A birth certificate or delayed birth certificate issued by any state, territory or possession of the United States.
  • A United States certificate of birth abroad.
  • A United States passport.
  • A foreign passport with a United States visa.
  • An I-94 form with a photograph.
  • A United States citizenship and immigration services employment authorization document or refugee travel document.
  • A United States certificate of naturalization.
  • A United States certificate of citizenship.
  • A tribal certificate of Indian blood.
  • A tribal or bureau of Indian affairs affidavit of birth.

3. Review the Test Content Outlines

Prepare for your upcoming test by carefully reading the Test Content Outlines which have been prepared to help you successfully pass the test.

Series Title
13-31 Insurance Producer - Life
13-32 Insurance Producer - Accident and Health
13-33 Insurance Producer - Life, Accident and Health
13-34 Insurance Producer - Property and Casualty (commercial and noncommercial)
13-35 Bail Bond Agent
13-36 Insurance Claims Adjuster (property and casualty)
Series Title
13-41 Surplus Lines Insurance Broker
13-42 Insurance Producer - Property (commercial and noncommercial)
13-43 Insurance Producer - Casualty (commercial and noncommercial)
13-44 Insurance Producer - Personal Lines (noncommercial property and casualty)
13-46 Arizona Examination for Crop Insurance Producer

4. Download the License Information Bulletin

Please download the License Information Bulletin to find more information regarding fees, scheduling policies, scoring information and FAQs.