Welcome! Arriving at this page means you’re well on your way to scheduling an exam, finding a test location or a number of other actions. Simply select the appropriate action link to get started. Not sure what you need? Here are some helpful hints:

  • Schedule: Choose a test, date, time and location.

  • Locate: Search the locations where your test is offered.

  • Reschedule/Cancel: Change or cancel an existing test appointment.

  • Confirm: Double-check your appointment details.

Then follow the on-screen prompts as you walk through the rest of the process.

A tutorial of Surpass is available to preview the navigation functions including the highlight feature, the strike out feature, and marking questions for review. To access this tutorial, please visit www.prometric.com/TakeSurpassTutorial

If you are testing February 2018 and after, you can access a copy of your Score Report with your appointment ID and last name here:  https://scorereports.prometric.com/

Rescheduling or cancelling your exam appointment (test center location, date, or time) is permitted by Prometric up to five (5) days before your scheduled appointment. Appointments may only be rescheduled within the same exam window. Reschedule and Cancellation fees are associated with appointment changes and paid to Prometric. Information on refunds and transfers (contact information, deadlines, fees, and requests forms) can be found in the Certification Handbook on ACRP’s website.

Contacts By Location

Americas
Locations Contact Open Hours Description
United States
Mexico
Canada
1-800-967-1139
Mon - Fri: 8:00 am-8:00 pm ET
United States
Mexico
Canada
1-800-481-6525
Mon - Fri: 8:00 am-8:00 pm ET
Latin America +1-443-751-4995
Mon - Fri: 9:00 am-5:00 pm ET
Asia Pacific
Locations Contact Open Hours Description
Australia
New Zealand
+612-96405899
Mon - Fri: 8:30 am-5:00 pm GMT +10:00
China
+86-10-82345674
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
India
+91-124-4517140
Mon - Fri: 9:00 am-5:30 pm GMT +05:30
Japan
+81-3-6204-9830
Mon - Fri: 9:00 am-6:00 pm GMT +09:00
APC&G
Korea 007-9814-2030-248
Mon - Fri: 12:00 am-12:00 pm (+ 9 GMT)
Other Countries +603-76283333
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
South East Asia +60-3-7628-3333
Mon - Fri: 8:00 am-8:00 pm GMT +08:00
EMEA - Europe, Middle East, Africa
Locations Contact Open Hours Description
Middle East +31-320-239-530
Other Countries +31-320-239-540
Mon - Fri: 9:00 am-6:00 pm GMT +10:00
Sub-sahara Africa +31-320-239-593
Mon - Fri: 9:00 am-6:00 pm GMT +10:00