James Lee is Senior Vice President, Candidate Operations. He provides executive leadership and direction for all corporate functions that directly impact the test taker experience and customer satisfaction, including: registration and scheduling; application processing; global distribution center services; test center operations & security; capacity planning and development; and, network & infrastructure security. Mr. Lee works with a global leadership team in North America, Europe, South Asia and Asia Pacific to identify and adopt operations management best practices across our eight corporate operations centers of excellence. Under his leadership, Prometric has expanded our service capabilities to include test taker and test owner spoken and written communications support in more than 15 world languages during local business hours. He draws on his extensive industry expertise to develop innovative strategies that leverage evolving technologies to increase customer convenience and satisfaction. He promotes a culture of performance measurement and continuous quality improvement.
Mr. Lee has more than 30 years of experience in the IT industry, including application development, quality control and assurance, systems engineering support, and operations management. Prior to joining Prometric in 2001, he was a managing consultant for an information technology firm for educational institutions.