If your test has been cancelled or rescheduled due to our COVID-19 preventative measures, Prometric will send you an email as soon as possible with further instructions regarding your exam—including a new test date based on when we expect to resume normal testing and steps on how to make changes to this appointment utilizing our website’s self-service function. For additional information on rescheduling, refunds, and other impacts to candidates, please click here.
Please note that we are currently experiencing a high volume of inquiries related to the COVID-19 outbreak; as a result you may experience a significant delay in response to your query. We have temporarily disabled our candidate cares phone line in order to better manage our response times. Should you need support, please visit our “Contact Us” page to request assistance via chat or email. For updated information on the steps we are taking to protect your health and well-being, please click here. For additional information, including site closures, you can click here .
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