Prometric Accessibility Conformance Report

(Based on version 2.4 International Edition)

Name of Product/Version: Prometric Public Website

Report Date: May 2021

Product Description: Prometric.com is the single public facing entry point for Prometric’s clients and candidates. It provides access to critical resources and the ability for clients to communicate information to candidates and for candidates to find information about how to schedule an appointment and important test day information.

Contact Information: Marc Van Hasselt, Marc.VanHasselt@prometric.com

Notes: An additional term, “Applicable - Not Tested” has been used to denote sections wherein success criteria are applicable to the product but were not within the scope of testing. This term is used exclusively within Section 508 Chapter 6, “Support Documentation and Services”.

Evaluation Methods Used: Testing Prometric public website involved a combination of automated and manual testing on a Windows desktop. Level Access (Level) comprehensively tested a selection of pages using, among other methodology, the screen reader JAWS 2020, exclusive use of the keyboard, browser zoom, and manual inspection of code and Accessibility API output (using tools such as ANDI).

Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline	Included in Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA- Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms
The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

Success Criteria: Level A

1.1.1 Non-text Content

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Text equivalents are provided for all non-text elements on the Prometric website.

1.2.1 Audio-only and Video-only (Prerecorded)

Criteria	Conformance Level	Remarks and Explanations
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: There is no audio-only or video-only content present in the Prometric website.

1.2.2 Captions (Prerecorded)

Criteria	Conformance Level	Remarks and Explanations
1.2.2 Captions (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: There is no synchronized multimedia content present in the Prometric website.

1.2.3 Audio Description or Media Alternative (Prerecorded)

Criteria	Conformance Level	Remarks and Explanations
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: There is no synchronized multimedia content present in the Prometric website.

1.3.1 Info and Relationships

Criteria	Conformance Level	Remarks and Explanations
1.3.1 Info and Relationships (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Information, structure, and relationships conveyed through presentation are programmatically determinable in the Prometric website.

1.3.2 Meaningful Sequence

Criteria	Conformance Level	Remarks and Explanations
1.3.2 Meaningful Sequence (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Content on the Prometric website is ordered in a logical reading sequence.

1.3.3 Sensory Characteristics

Criteria	Conformance Level	Remarks and Explanations
1.3.3 Sensory Characteristics (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not rely on sensory characteristics to understand or operate content.

1.4.1 Use of Color

Criteria	Conformance Level	Remarks and Explanations
1.4.1 Use of Color (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Content on the Prometric website does not rely on color as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

1.4.2 Audio Control

Criteria	Conformance Level	Remarks and Explanations
1.4.2 Audio Control (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not present audio that plays automatically.

2.1.1 Keyboard

Criteria	Conformance Level	Remarks and Explanations
2.1.1 Keyboard (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All functionality of the content in the Prometric website is operable with a keyboard, and without specific timings required.

2.1.2 No Keyboard Trap

Criteria	Conformance Level	Remarks and Explanations
2.1.2 No Keyboard Trap (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not have any instances of keyboard focus becoming trapped in a component.

2.1.4 Character Key Shortcuts

Criteria	Conformance Level	Remarks and Explanations
2.1.4 Character Key Shortcuts (Level A 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: Keyboard shortcuts are not implemented in the Prometric website.

2.2.1 Timing Adjustable

Criteria	Conformance Level	Remarks and Explanations
2.2.1 Timing Adjustable (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not impose time limits.

2.2.2 Pause, Stop, Hide

Criteria	Conformance Level	Remarks and Explanations
2.2.2 Pause, Stop, Hide (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Pages on the Prometric website do not feature any moving, blinking, scrolling, or auto-updating content, except on the homepage where there is a mechanism for the user to pause it.

2.3.1 Three Flashes or Below Threshold

Criteria	Conformance Level	Remarks and Explanations
2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not have any content that flashes.

2.4.1 Bypass Blocks

Criteria	Conformance Level	Remarks and Explanations
2.4.1 Bypass Blocks (Level A) Also applies to: Revised Section 508 501 (Web)(Software) - Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) - Does not apply to non-web docs	Web: Supports	Web: A mechanism is available to bypass blocks of content that are repeated on multiple pages on the Prometric website.

2.4.2 Page Titled

Criteria	Conformance Level	Remarks and Explanations
2.4.2 Page Titled (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All pages on the Prometric website have meaningful titles that describe the page’s topic or purpose.

2.4.3 Focus Order

Criteria	Conformance Level	Remarks and Explanations
2.4.3 Focus Order (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Focusable components on the Prometric website receive focus in a logical order that preserves meaning and operability.

2.4.4 Link Purpose (In Context)

Criteria	Conformance Level	Remarks and Explanations
2.4.4 Link Purpose (In Context) (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All links in the Prometric website have descriptive link text that make the purpose of each link clear.

2.5.1 Pointer Gestures

Criteria	Conformance Level	Remarks and Explanations
2.5.1 Pointer Gestures (Level A 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: The Prometric website does not feature any functionality that uses multipoint or path-based gestures for operation.

2.5.2 Pointer Cancellation

Criteria	Conformance Level	Remarks and Explanations
2.5.2 Pointer Cancellation (Level A 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: The Prometric website does not feature any events that are triggered by single-point activation.

2.5.3 Label in Name

Criteria	Conformance Level	Remarks and Explanations
2.5.3 Label in Name (Level A 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: For user interface components with labels in the Prometric website, the accessible name contains the text presented visually.

Criteria

Conformance Level

Remarks and Explanations

2.5.3 Label in Name (Level A 2.1 only)

Also applies to:

Revised Section 508 - Does not apply

Web: Supports

Web: For user interface components with labels in the Prometric website, the accessible name contains the text presented visually.

2.5.4 Motion Actuation

Criteria	Conformance Level	Remarks and Explanations
2.5.4 Motion Actuation (Level A 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: The Prometric website does not feature any functionality that needs to be operated by device motion or user motion.

Criteria

Conformance Level

Remarks and Explanations

2.5.4 Motion Actuation (Level A 2.1 only)

Also applies to:

Revised Section 508 - Does not apply

Web: Supports

Web: The Prometric website does not feature any functionality that needs to be operated by device motion or user motion.

3.1.1 Language of Page

Criteria	Conformance Level	Remarks and Explanations
3.1.1 Language of Page (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The default language of each web page on the Prometric website can be programmatically determined.

Criteria

Conformance Level

Remarks and Explanations

3.1.1 Language of Page (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The default language of each web page on the Prometric website can be programmatically determined.

3.2.1 On Focus

Criteria	Conformance Level	Remarks and Explanations
3.2.1 On Focus (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Pages in the Prometric website do not have components that cause a change of context on focus.

Criteria

Conformance Level

Remarks and Explanations

3.2.1 On Focus (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Pages in the Prometric website do not have components that cause a change of context on focus.

3.2.2 On Input

Criteria	Conformance Level	Remarks and Explanations
3.2.2 On Input (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Changing the settings of any user interface components in the Prometric website does not result in an automatic change of context.

Criteria

Conformance Level

Remarks and Explanations

3.2.2 On Input (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Changing the settings of any user interface components in the Prometric website does not result in an automatic change of context.

3.3.1 Error Identification

Criteria	Conformance Level	Remarks and Explanations
3.3.1 Error Identification (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Errors on the Prometric website are identified and made apparent to users in text.

Criteria

Conformance Level

Remarks and Explanations

3.3.1 Error Identification (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Errors on the Prometric website are identified and made apparent to users in text.

3.3.2 Labels or Instructions

Criteria	Conformance Level	Remarks and Explanations
3.3.2 Labels or Instructions (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Labels or instructions are provided when content requires user input on Prometric website.

Criteria

Conformance Level

Remarks and Explanations

3.3.2 Labels or Instructions (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Labels or instructions are provided when content requires user input on Prometric website.

4.1.1 Parsing

Criteria	Conformance Level	Remarks and Explanations
4.1.1 Parsing (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Pages in the Prometric website have properly formatted elements according to HTML specifications.

Criteria

Conformance Level

Remarks and Explanations

4.1.1 Parsing (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: Pages in the Prometric website have properly formatted elements according to HTML specifications.

4.1.2 Name, Role, Value

Criteria	Conformance Level	Remarks and Explanations
4.1.2 Name, Role, Value (Level A) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All user interface components on Prometric website have proper programmatic name, role, and state information. All form fields have valid labels.

Criteria

Conformance Level

Remarks and Explanations

4.1.2 Name, Role, Value (Level A)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: All user interface components on Prometric website have proper programmatic name, role, and state information. All form fields have valid labels.

Success Criteria: Level AA

1.2.4 Captions (Live)

Criteria	Conformance Level	Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: There is no live video content in the Prometric website.

1.2.5 Audio Description (Prerecorded)

Criteria	Conformance Level	Remarks and Explanations
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: There is no pre-recorded video with audio in the Prometric website.

1.3.4 Orientation

Criteria	Conformance Level	Remarks and Explanations
1.3.4 Orientation (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: Content in the Prometric website does not restrict its view and operation to a single display orientation, such as portrait or landscape.

1.3.5 Identify Input Purpose

Criteria	Conformance Level	Remarks and Explanations
1.3.5 Identify Input Purpose (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: The meaning of each input field collecting information about the user can be programmatically determined in the Prometric website.

1.4.3 Contrast (Minimum)

Criteria	Conformance Level	Remarks and Explanations
1.4.3 Contrast (Minimum) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All text and background color combinations within Prometric website meet color contrast requirements.

1.4.4 Resize text

Criteria	Conformance Level	Remarks and Explanations
1.4.4 Resize text (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Text can be resized without assistive technology up to 200 percent without loss of content or functionality.

1.4.5 Images of Text

Criteria	Conformance Level	Remarks and Explanations
1.4.5 Images of Text (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Text is used to convey information rather than images of text on Prometric website.

1.4.10 Reflow

Criteria	Conformance Level	Remarks and Explanations
1.4.10 Reflow (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: Content on Prometric website reflows without requiring two-dimensional scrolling, and without loss of content or functionality.

1.4.11 Non-text Contrast

Criteria	Conformance Level	Remarks and Explanations
1.4.11 Non-text Contrast (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: All active user interface components in Prometric website have a contrast ratio of at least 3:1 against adjacent color(s).

1.4.12 Text Spacing

Criteria	Conformance Level	Remarks and Explanations
1.4.12 Text Spacing (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: All content and functionality in Prometric website is available when the user overrides text spacing properties.

1.4.13 Content on Hover or Focus

Criteria	Conformance Level	Remarks and Explanations
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Also applies to: Revised Section 508 - Does not apply	Web: Supports	Web: Content that appears on hover or focus is persistent until the hover or focus trigger is removed.

2.4.5 Multiple Ways

Criteria	Conformance Level	Remarks and Explanations
2.4.5 Multiple Ways (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) - Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) - Does not apply to non-web docs	Web: Supports	Web: There are multiple ways to navigate Prometric website, using links to other pages on each page. There is a set of navigation links for traversing across the website.

2.4.6 Headings and Labels

Criteria	Conformance Level	Remarks and Explanations
2.4.6 Headings and Labels (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: Headings and labels in the Prometric website are descriptive and unique.

2.4.7 Focus Visible

Criteria	Conformance Level	Remarks and Explanations
2.4.7 Focus Visible (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: All interactive controls in the Prometric website have a visible indication of keyboard focus, including links and buttons.

Criteria

Conformance Level

Remarks and Explanations

2.4.7 Focus Visible (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: All interactive controls in the Prometric website have a visible indication of keyboard focus, including links and buttons.

3.1.2 Language of Parts

Criteria	Conformance Level	Remarks and Explanations
3.1.2 Language of Parts (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not present content in multiple languages.

Criteria

Conformance Level

Remarks and Explanations

3.1.2 Language of Parts (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The Prometric website does not present content in multiple languages.

3.2.3 Consistent Navigation

Criteria	Conformance Level	Remarks and Explanations
3.2.3 Consistent Navigation (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) - Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) - Does not apply to non-web docs	Web: Supports	Web: The Prometric website uses consistent header navigation structure.

Criteria

Conformance Level

Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software) - Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) - Does not apply to non-web docs

Web: Supports

Web: The Prometric website uses consistent header navigation structure.

3.2.4 Consistent Identification

Criteria	Conformance Level	Remarks and Explanations
3.2.4 Consistent Identification (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) - Does not apply to non-web software 504.2 (Authoring Tool) 602.3 (Support Docs) - Does not apply to non-web docs	Web: Supports	Web: Components with the same functionality are consistently identified across pages in Prometric website.

Criteria

Conformance Level

Remarks and Explanations

3.2.4 Consistent Identification (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software) - Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) - Does not apply to non-web docs

Web: Supports

Web: Components with the same functionality are consistently identified across pages in Prometric website.

3.3.3 Error Suggestion

Criteria	Conformance Level	Remarks and Explanations
3.3.3 Error Suggestion (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: When errors are identified on forms in the Prometric website, suggestions are provided for correction, when possible.

Criteria

Conformance Level

Remarks and Explanations

3.3.3 Error Suggestion (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: When errors are identified on forms in the Prometric website, suggestions are provided for correction, when possible.

3.3.4 Error Prevention (Legal, Financial, Data)

Criteria	Conformance Level	Remarks and Explanations
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: Revised Section 508 501 (Web)(Software) 504.2 (Authoring Tool) 602.3 (Support Docs)	Web: Supports	Web: The Prometric website does not cause legal commitments or financial transactions to occur.

Criteria

Conformance Level

Remarks and Explanations

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

Revised Section 508

501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)

Web: Supports

Web: The Prometric website does not cause legal commitments or financial transactions to occur.

4.1.3 Status Messages

Criteria

Conformance Level

Remarks and Explanations

4.1.3 Status Messages (Level AA 2.1 only)

Also applies to:

Revised Section 508 - Does not apply

eb: Supports

Web: The Prometric website does not utilize any explicit status messages.

Revised Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Notes: This product is support without Claim of Equivalent Facilitation and other standards in this document cover the product.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes: Not Applicable

Chapter 6: Support Documentation and Services

Notes:

Criteria	Conformance Level	Remarks and Explanations
601.1 Scope	Heading cell – no response required	Heading cell – no response required
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Applicable - Not Tested
602.3 Electronic Support Documentation	See WCAG 2.x section	See information in WCAG 2.x section.
602.4 Alternate Formats for Non-Electronic Support Documentation	Applicable - Not Tested
603 Support Services	Heading cell – no response required	Heading cell – no response required
603.2 Information on Accessibility and Compatibility Features	Applicable - Not Tested
603.3 Accommodation of Communication Needs	Applicable - Not Tested