Social distanceringspolitikker

Kina

29. maj 2020

Re: Kina Test Center Genoptagelse - Social distancering Testprocedurer

Værdsat klient,

Prometrisk genoptaget test i mange af vores Kina-teststeder 20. april 2020. For at hjælpe med at sikre beskyttelsen af vores medarbejdere og dine testtagere og i overensstemmelse med den kinesiske standard for regerings- og bygningsstyringsepidemier, vil sikkerhedspraksis blive vedtaget under hele testen proces - herunder overholdelse af social afstand på en meter pr. ovennævnte statslige forskrifter.

De følgende sektioner skitserer disse procedurer og antager overholdelse af social distancering via lokale regerings retningslinjer:

  1. Procedurer for ankomst og indtjekning

Inden testcenterets bygning kommer ind, skal testtagere gøre følgende:

  • Få deres temperatur taget af testcentrets personale. Resultaterne skal læse nedenfor 37,3˚C. Enhver testtager, der kommer til testcenteret og har en temperatur eller viser symptomer, vil blive vendt væk og ikke tilladt at teste. Disse testtagere er ikke berettigede til en gratis omplan.

  • Vis deres 14-dages rejseposter via mobiltelefontjenester samt regeringsbevis for gennemførelse af 14-dages karantæne.

  • Nuværende sundhedskode, der kan leveres via Alipay platform.

  • Bringe og bære en maske i hele deres tid i testcentret. Både medicinske masker eller beklædningsbeklædninger er godkendt.

Under indtjekningsprocessen vil alle ansatte i Prometric testcenter:

  • Har adgang til masker, handsker og desinficerende materialer. Alle medarbejdere i testcentret skal bære en maske.
  • Kontroller testtagerens ID visuelt (ID'er med udløbsdatoer fra 1. februar 2020 fremad vil være acceptabelt til test).
  • Kræv testtagere til at logge på værktøjet ark med en Prometric-leveret pen. Pennen anbringes derefter i skab med personaleelementer eller opbevares af testmanden, hvis det er nødvendigt, sammen med ridsepapirbrug under eksamen.
  • Åbn skabet og forlader derefter området, så testoptageren kan komme ind og placere ejendele i skabet. Når testoptageren er fri for området, kommer centerpersonalet ind i området igen for at sikre skabet. Testtagere vil beholde nøglen, og skabsområdet forbliver under videoovervågning, mens centret er åbent.

  1. Proctor og testrumsprocedurer

Inden man går ind i proctoring-rummet, bliver følgende ændrede processer vedtaget:

  • Testoptagere bliver forpligtet til at stå på 'stand here' -skiltet eller 'X' på plads på gulvet, der udpeger en sikker afstand væk fra testcentrets medarbejder.
  • Testtagere vil blive bedt om at vise arme og ankler samt tømme deres lommer fra det aftalte sikkerafstand. Bemærk, at for at sikre sikker distanceringspraksis frafaldes foranstaltninger, der kræver tæt personlig kontakt, såsom vandrende, biometrisk check-in og anden ID-verifikation.
  • Billedoptagelse (hvis relevant) afsluttes fra samme position.
  • Notattavler erstattes med ridsepapir for at undgå genbrug af materialer.

Under eksamensprocessen vedtages følgende ændrede proces:

  • Testoptagere sidder med et åbent sæde mellem hver aktiv arbejdsstation for at sikre, at afstandsretningslinjerne overholdes under test.
  • Overvågning af testrummet vil udelukkende ske ved hjælp af eksisterende DVR-overvågning. Der frafaldes fysiske gennemgangsperioder, medmindre der er tilstrækkelig plads til at overholde lokale forvaltningsregler.
  • Hvis en pause er tilladt i henhold til reglerne for eksamensprogrammet, vil centerpersonalet følge den etablerede afslutning af eksamensprocesserne og sikre, at stien er klar til at afslutte.
  • Hvis adgang til skabe er tilladt i pauserne, følges den samme proces, der blev anvendt under check-in. Kandidater vil blive instrueret om kun at få adgang til skabe til mad, drikke og medicin, med undtagelse af programmer med fuld adgang.
  • Testcentrets personale registrerer tiden ind og ud af testrummet og fjerner behovet for, at kandidaten underskriver vagtlisten.

  1. Afslutning af testprocedurer

Når prøven er afsluttet, vedtages følgende ændrede processer:

  • Testtagere bliver bedt om at vende tilbage til receptionen for at tage plads.
  • Testcentremedarbejdere vil derefter:
    • Lad testmanden komme til receptionen for at logge ud med den medfølgende pen, og råde testtagere til at underskrive ved siden af eventuelle registrerede pausetider.
    • Instruer testtagere til at levere alt ridsepapir og placer dem i en sikker skraldespand.
    • Lad testtagere gå til deres skab for at samle personlige genstande.
    • Gå væk for at lade testoptageren logge ud / returnere skabsnøglen.

Slutrengøringsprocedurer kræver:

  • Testtagere skal placere deres pen i et holderbadekar, inden de forlader anlægget.
  • Testcentrets personale skal bruge handsker til at rense de brugte penne og sætte dem tilbage i omløb ved slutningen af dagen.
  • Testcentrets personale til at rengøre hver arbejdsstation, admin desk og proctor desk mellem hver testoptager og i starten og slutningen af hver dag.
  • Testcentrets personale skal sikkert ødelægge alt brugt ridsepapir, inden de forlader testcentret.

* Bemærk, at disse procedurer kan ændres efter behov. For at hjælpe med at forbedre oplevelsen uden berøring er adgangen til vand springvand deaktiveret. Vi anbefaler, at du medbringer dit eget vand til opbevaring i et af vores skabe, mens du tester.

** Vi har gennemgået alle testcenteroperationer fuldstændigt og fortsætter med at styrke forventede handlinger på alle testcentre over hele verden, der vil mindske risikoen for spredning af virussen på disse lokationer. Disse procedurer inkluderer rengøring af overflader med høj berøring (f.eks. Teststationer, tastaturtaster, mus osv.), Før vi åbner, mellem hver kandidat og i slutningen af dagen, og tilvejebringer engangsservietter, så fælles overflader kan være udslettet.

1. Arrival and Check-In Procedures
  • Have their temperature taken by test center staff. Results must read below 37.3˚C. Any test taker that comes to the test center and has a temperature or is exhibiting symptoms will be turned away and not allowed to test.
  • Show their 14-day travel records via mobile phone services, as well as government proof of completion for 14-day quarantine.
  • Present health code, which can be provided via Alipay platform.
  • Bring and wear a mask during the entirety of their time at the test center. Both medical masks or cloth face coverings are acceptable. Masks with exhale valves are prohibited to use at the testing center. Any test taker that comes to the test center without an acceptable mask will not be allowed to test.

     

    Candidates needing reimbursement for canceling or rescheduling an appointment due to COVID-19 illness/impact or displacement should follow our standard escalation procedure by utilizing the Test Taker Contact Us form on the Prometric website, which offers a specific option to "Request a Refund." Candidates who wish to reschedule without paying the fee upfront should contact Prometric by phone to reschedule, where applicable by program. Turnaround time for issuing candidate refunds is 7 - 14 business days.

    *Medical and healthcare professionals who have been practicing safe and preventative measures using personal protective equipment with their patients are an exception. 

    **Highly-infected areas subject to travel restrictions/quarantine requirements are typically identified at the local level via orders, directives, or guidelines. Please consult with local requirements on restricted travel in the location you wish to test.

  • Have access to masks, gloves and sanitizing materials. All test center employees will be required to wear a mask. Employees may opt to wear gloves.
  • Visually check the test taker’s glasses and ID. Candidate masks will need to be lowered or removed momentarily for this process, specifically so that the reverse side of all test takers masks can be inspected, by clasping the sides or strap of the mask to remove briefly and then reaffixing in same manner. IDs with expiration dates from February 1, 2020 forward will be acceptable for testing. 
  • Check IDs. Prometric no longer accepts IDs that are more than 90 days expired. We will continue to accept IDs that have expired within 90 days of the exam date for the interim. One form of Identification will be required to be presented to the test center staff.  If the primary identification presented is missing one of the following: signature, picture or expiration date, then a second ID may be requested for verification.
  • Require test takers to sign in on roster sheet with a Prometric-supplied pen, using hand sanitizer prior to use.
  • Provide test takers an assigned locker number and key to place their belongings, if needed. Test takers will retain the key, and the locker area will remain under video surveillance while the center is open.

2. Proctor & Testing Room Procedures
  • Where social distancing is in place according to the local government rules, test takers will be required to stand on the ‘stand here’ sign or ‘X’ in place on the floor, designating a safe distance away from the test center employee.
  • As a part of Prometric’s security protocols, test takers will be asked to show arms and ankles, as well as empty their pockets. Test takers will be scanned with a handheld metal detection device prior to entering the testing room (with the exception of exempt individuals).
  • Image capture (if applicable) will be completed from the same position.  Any test takers wearing masks will need to lower or remove momentarily for this process by clasping the sides or strap of the mask to remove briefly, and then reaffixing in same manner. Biometrics procedures for required programs, specifically fingerprint and ID scans, have been reinstated in our global test centers. As an additional safety measure, all test takers are required to use hand sanitizer before using any fingerprint scanners.
  • Test center staff will provide candidates with note boards and markers or paper and pencils for those who use scratch paper, where applicable by program. 
  • Where local government guidelines dictate, test takers will be seated with an open seat between each active workstation to ensure distancing guidelines are satisfied during testing.
  • Monitoring of the test room will be done exclusively using existing DVR monitoring. Physical walkthroughs by TCAs will also be conducted at least every 10 minutes.
  • If a break is permissible according to the exam program rules or there is a question, test takers should raise their hands and wait for a test center employee to acknowledge them. For locker access during breaks, the same process applied during check-in will be followed. Test takers will be instructed to only access lockers for food, drink, and medication, with the exception of programs with full access.  Please consult your test sponsor’s client practice guide for your exam’s specific locker access policies.
  • Test center staff will record the time in and out of the test room, removing the need for the test taker to sign the roster during exit and return from breaks.

3. End of Test Procedures
  • Test takers will be asked to return to the reception/admin area to complete their sign out process.
  • Test center employees will then:
    • Have the test taker sign out with the Prometric provided pen.
    • Instruct test takers to provide all plain colored scratch paper and place them into a secure bin or return used erasable note boards for cleaning.
    • Allow test takers to go to their locker to collect personal items.
    • Allow test taker to sign out/return the locker key.
  • Test takers to place their pen and locker key in a holding tub prior to leaving the facility, in order for these to be cleaned for the next test taker to use.
  • Test center staff to use gloves when cleaning the used pens and erasable note boards and putting them back into circulation at the end of the day.
  • Test center staff to clean all surfaces, including every workstation, admin desk, and proctor desk, at the start and end of each day.

Please note that these procedures will be subject to change as necessary. As of August 2, 2021, water fountains and water dispensers have been enabled, where applicable. Test takers may bring their own water to store in one of our lockers while they test.

We have fully reviewed all test center operations and continue to reinforce expected actions at all test centers around the world that will mitigate the risk of spread of the virus at these locations. These procedures include cleaning high-touch surfaces (ex. test stations, keyboard keys, mouse, etc.) before we open and at the end of the day, and providing hand sanitizer and disposable wipes so that common surfaces can be wiped.