社会隔离政策

中国

2020年5月29日

回复：中国考试中心恢复-社会距离考试程序

尊贵的客户，

Prometric于2020年4月20日在我们的许多中国测试地点恢复了测试。为确保对我们的员工和您的应试者提供保护，并符合中国政府和建筑物管理防疫标准，在整个测试过程中将制定安全措施过程-包括按照上述政府法规在1米之内观察社会距离。

以下各节概述了这些过程，并假定通过地方政府的指导原则遵守社会隔离政策：

  1. 到达和办理登机手续

在进入考试中心大楼之前，应试者必须做以下事情：

  • 由测试中心人员进行温度测量。结果必须低于37.3˚C。来到考试中心并有温度或有症状的任何应试者将被拒之门外，不得进行考试。这些应试者将不符合免费重新安排课程的资格。

  • 通过手机服务显示其14天的旅行记录，以及政府14天检疫的完成证明。

  • 当前的健康代码，可以通过支付宝平台提供。

  • 在测试中心的整个时间中都要带好口罩并戴好口罩。医用口罩或布面罩均可接受。

在签入过程中，所有Prometric测试中心员工将：

  • 可以使用口罩，手套和消毒材料。所有测试中心的员工都必须戴口罩。
  • 目视检查应试者的ID（可以接受具有2020年2月1日以后的到期日期的ID）。
  • 要求应试者使用Prometric提供的笔在名册上登录。然后将笔与人员财物一起放入储物柜中，或在考试期间与试纸一起使用时由考生保管。
  • 打开储物柜，然后离开该区域，以便应试者可以进入储物柜并将物品放入储物柜中。当应试者离开该区域时，中心工作人员将重新进入该区域以固定储物柜。考试中心开放时，应试者将保留钥匙，并且更衣室区域仍将受到视频监控。

  1. 督导室程序

在进入监理室之前，将执行以下修改的过程：

  • 考生将被要求站在地板上的“站在这里”标志或“ X”上，以指定距离考场员工安全的距离。
  • 将要求应试者露出手臂和脚踝，并从商定的安全距离范围内掏空他们的口袋。请注意，为了确保安全的疏远做法，将放弃需要亲密接触的措施，例如，搜寻，生物特征检查和第二身份验证。
  • 图像捕获（如果适用）将从同一位置完成。
  • 注意板将被草稿纸代替，以避免材料的重复使用。

在考试过程中，将执行以下修改过程：

  • 应试者应在每个活动工作站之间的开放位置就座，以确保在测试过程中满足疏导准则。
  • 只能使用现有的DVR监视对测试室进行监视。除非有足够的空间来遵守地方政府的疏导准则，否则将不进行物理演练。
  • 如果根据考试计划规则允许休息，则中心工作人员将按照既定的考试结束流程进行操作，并确保清除退出路径。
  • 如果在休息期间允许进入储物柜，则将使用在办理入住手续时应用的相同过程。除具有完全访问权限的程序外，将指导候选人仅访问储物柜中的食物，饮料和药品。
  • 测试中心的工作人员将记录进出测试室的时间，从而消除了候选人签署名册的需要。

  1. 测试程序结束

考试完成后，将执行以下修改的过程：

  • 考生将被要求返回接待区坐下。
  • 然后，测试中心的员工将：
    • 让考生到接待处用提供的笔签字，并建议考生在任何记录的休息时间旁边签字。
    • 指示应试者提供所有便签纸并将其放入安全的纸箱中。
    • 允许应试者去他们的储物柜收集个人物品。
    • 走开以允许应试者退出/退还储物柜钥匙。

最终清洁程序将要求：

  • 考生离开工厂前，请将其笔放在盛水桶中。
  • 测试中心的工作人员用手套清洁用过的笔，并在一天结束时将它们放回原处。
  • 测试中心的工作人员应在每个应试者之间以及每天开始和结束时清理每个工作站，管理台和监理员台。
  • 测试中心工作人员必须在离开测试中心之前安全销毁所有用过的草稿纸。

*请注意，这些程序可能会根据需要进行更改。为了帮助增强非接触式体验，禁止使用喷泉。我们建议您在测试时将自己的水存放在我们的一个储物柜中。

**我们已经全面审查了所有测试中心的运行情况，并继续加强全球所有测试中心的预期措施，以减轻病毒在这些位置传播的风险。这些程序包括在我们打开之前，在每个考生之间以及一天结束时清洁高接触表面（例如测试台，键盘键，鼠标等），并提供一次性擦拭布，以便可以擦拭公共表面。擦了。

1. Arrival and Check-In Procedures
  • Have their temperature taken by test center staff. Results must read below 37.3˚C. Any test taker that comes to the test center and has a temperature or is exhibiting symptoms will be turned away and not allowed to test.
  • Show their 14-day travel records via mobile phone services, as well as government proof of completion for 14-day quarantine.
  • Present health code, which can be provided via Alipay platform.
  • Bring and wear a mask during the entirety of their time at the test center. Both medical masks or cloth face coverings are acceptable. Masks with exhale valves are prohibited to use at the testing center. Any test taker that comes to the test center without an acceptable mask will not be allowed to test.

     

    Candidates needing reimbursement for canceling or rescheduling an appointment due to COVID-19 illness/impact or displacement should follow our standard escalation procedure by utilizing the Test Taker Contact Us form on the Prometric website, which offers a specific option to "Request a Refund." Candidates who wish to reschedule without paying the fee upfront should contact Prometric by phone to reschedule, where applicable by program. Turnaround time for issuing candidate refunds is 7 - 14 business days.

    *Medical and healthcare professionals who have been practicing safe and preventative measures using personal protective equipment with their patients are an exception. 

    **Highly-infected areas subject to travel restrictions/quarantine requirements are typically identified at the local level via orders, directives, or guidelines. Please consult with local requirements on restricted travel in the location you wish to test.

  • Have access to masks, gloves and sanitizing materials. All test center employees will be required to wear a mask. Employees may opt to wear gloves.
  • Visually check the test taker’s glasses and ID. Candidate masks will need to be lowered or removed momentarily for this process, specifically so that the reverse side of all test takers masks can be inspected, by clasping the sides or strap of the mask to remove briefly and then reaffixing in same manner. IDs with expiration dates from February 1, 2020 forward will be acceptable for testing. 
  • Check IDs. Prometric no longer accepts IDs that are more than 90 days expired. We will continue to accept IDs that have expired within 90 days of the exam date for the interim. One form of Identification will be required to be presented to the test center staff.  If the primary identification presented is missing one of the following: signature, picture or expiration date, then a second ID may be requested for verification.
  • Require test takers to sign in on roster sheet with a Prometric-supplied pen, using hand sanitizer prior to use.
  • Provide test takers an assigned locker number and key to place their belongings, if needed. Test takers will retain the key, and the locker area will remain under video surveillance while the center is open.

2. Proctor & Testing Room Procedures
  • Where social distancing is in place according to the local government rules, test takers will be required to stand on the ‘stand here’ sign or ‘X’ in place on the floor, designating a safe distance away from the test center employee.
  • As a part of Prometric’s security protocols, test takers will be asked to show arms and ankles, as well as empty their pockets. Test takers will be scanned with a handheld metal detection device prior to entering the testing room (with the exception of exempt individuals).
  • Image capture (if applicable) will be completed from the same position.  Any test takers wearing masks will need to lower or remove momentarily for this process by clasping the sides or strap of the mask to remove briefly, and then reaffixing in same manner. Biometrics procedures for required programs, specifically fingerprint and ID scans, have been reinstated in our global test centers. As an additional safety measure, all test takers are required to use hand sanitizer before using any fingerprint scanners.
  • Test center staff will provide candidates with note boards and markers or paper and pencils for those who use scratch paper, where applicable by program. 
  • Where local government guidelines dictate, test takers will be seated with an open seat between each active workstation to ensure distancing guidelines are satisfied during testing.
  • Monitoring of the test room will be done exclusively using existing DVR monitoring. Physical walkthroughs by TCAs will also be conducted at least every 10 minutes.
  • If a break is permissible according to the exam program rules or there is a question, test takers should raise their hands and wait for a test center employee to acknowledge them. For locker access during breaks, the same process applied during check-in will be followed. Test takers will be instructed to only access lockers for food, drink, and medication, with the exception of programs with full access.  Please consult your test sponsor’s client practice guide for your exam’s specific locker access policies.
  • Test center staff will record the time in and out of the test room, removing the need for the test taker to sign the roster during exit and return from breaks.

3. End of Test Procedures
  • Test takers will be asked to return to the reception/admin area to complete their sign out process.
  • Test center employees will then:
    • Have the test taker sign out with the Prometric provided pen.
    • Instruct test takers to provide all plain colored scratch paper and place them into a secure bin or return used erasable note boards for cleaning.
    • Allow test takers to go to their locker to collect personal items.
    • Allow test taker to sign out/return the locker key.
  • Test takers to place their pen and locker key in a holding tub prior to leaving the facility, in order for these to be cleaned for the next test taker to use.
  • Test center staff to use gloves when cleaning the used pens and erasable note boards and putting them back into circulation at the end of the day.
  • Test center staff to clean all surfaces, including every workstation, admin desk, and proctor desk, at the start and end of each day.

Please note that these procedures will be subject to change as necessary. As of August 2, 2021, water fountains and water dispensers have been enabled, where applicable. Test takers may bring their own water to store in one of our lockers while they test.

We have fully reviewed all test center operations and continue to reinforce expected actions at all test centers around the world that will mitigate the risk of spread of the virus at these locations. These procedures include cleaning high-touch surfaces (ex. test stations, keyboard keys, mouse, etc.) before we open and at the end of the day, and providing hand sanitizer and disposable wipes so that common surfaces can be wiped.