SHRM-CP & SHRM-SCP Certification Exams

For information on the SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP), please go to shrmcertification.org, e-mail: certification@shrm.org       or call 1-703-535-6360. The Certification Handbook contains valuable information regarding your certification exam. All candidates should carefully review the Handbook during the application process and before arriving at the Test Center.

There are now two ways to take your SHRM certification exam. As a candidate you have the option to take your exam either in a Prometric Testing Center or through a remotely proctored internet enabled location of your choice where you must provide a computer with a camera, microphone and an internet connection. Tablets, smart phones, and other mobile devices cannot be used to take the exam and are prohibited. To confirm your computer will allow you to test through ProProctor™ please click here to perform a system check prior to scheduling your exam. 

ProProctor User Guide

Your Eligibility ID is still required to schedule your exam.

Scheduling your Exam

1. To schedule your exam at a Prometric Testing Center

*Please note if you are testing in China, Ethiopia or Nigeria, remote proctoring is not available in your region. You must schedule your exam at a Prometric Testing Center

Select the appropriate icon on left hand side to get started.

2. To schedule a Remotely Proctored Exam

Confirm your computer’s compatibility to allow remote proctoring first. Online, remote exams are offered using Prometric’s ProProctor™ application. For a remotely proctored exam, you must supply the computer which must have a camera, microphone and an internet connection and be able to install a lightweight app prior to the test event. Tablets, smart phones, and other mobile devices cannot be used to take the exam and are prohibited. You will be able to take the exam online while a Prometric proctor is overseeing the examination process remotely.

To confirm that your computer and network will allow testing through ProProctor™ click here

ATTENTION MAC USERS CONSIDERING REMOTE TESTING!
ProProctor™, the remote assessment platform used to administer the test, is currently incompatible with the latest Mac operating system update (macOS Ventura - macOS13.0 .1). The timeline to resolve the compatibility issue has yet to be determined. If you are impacted by this issue, please consider using a computer with a compatible operating system or schedule your exam at a test center location. If you have questions or need assistance, please contact SHRM at certification@shrm.org or via telephone at 1-800-283-SHRM (7476), Option 3 or 1-703-548-3440, Option 3 (outside the U.S.).

ProProctor User Guide

For candidates in need of technical support while taking their ProProctor exam, please call 800-226-7958. The ProProctor exam support line is available daily from 7 AM - 12:30 AM EDT.

After scheduling your exam, please review your appointment confirmation email to ensure that you have the correct exam, date, time, and testing location.  

 

Exam Appointment Rescheduling

If you wish to reschedule your exam appointment, you may do so and you may also reschedule an exam appointment within the same window.  A cancellation fee of $35.00 (more than 30 days prior to an exam appointment) or $53.00 (less than 30 days prior to an exam appointment), payable to Prometric, will apply.

To request a refund, you must submit a completed SHRM Certification Refund Request Form by the deadline mentioned above.  If you have a scheduled exam appointment, you must cancel your appointment with Prometric first.  A $35.00 or $53.00 fee payable to Prometric will apply.  Refer to the exam Appointment Cancellation section for policy details and instructions.

 Rescheduling appointments less than 5 days prior to your original appointment Is not permitted. If you are unable to make your appointment, you will be considered a “No-Show”, and all examination fees will be forfeited.  Under these circumstances, you will be required to re-apply and pay the full fee should you wish to apply for a future exam window.

 To reschedule your appointment, within the acceptable timeframe, you must contact Prometric.  Prometric can be contacted online at www.prometric.com/shrm (select “Reschedule/Cancel My Test”), or by phone at 1.888.736.0134. Please have your appointment confirmation number available.

 

What to Bring to the Testing Center

You will be required to present a valid, non-expired government-issued ID in Latin characters with a current photo and signature. The name on the identification must be the same as the name that appears on your exam application. If you fail to produce the proper form of identification, you will not be admitted to the examination and will forfeit your exam fees. For more information about proper identification and how to change your name if needed, please refer to the Taking the Exam section in the Certification Handbook.  

What to Expect on Exam Day

Please reference the SHRM Certification Handbook for a detailed listing of testing rules.  

A tutorial of the delivery of the exam is available to preview the navigation functions including the highlight feature, the strike out feature, the calculator and flagging questions for review. ​To access this tutorial, please visit 

https://training.prod.prometric.mindgrb.io/SHRM-Tutorial/launch_html_delivery.html

Important Test Day Reminders

  • Review your appointment confirmation email to confirm your appointment time.
  • Arrive at the testing center at least 30 minutes prior to your appointment time regardless of whether your appointment is in-person or remotely-proctored.
  • Review driving directions. Allow sufficient travel time including traffic, parking, locating the test center, and checking in. Depending on the location of the testing facility, additional parking fees may apply. Prometric does not have the ability to validate parking.
  • Bring a valid, non-expired government-issued ID in Latin characters with a current photo and signature. The name on the identification must be the same as the name that appears on your exam application.
  • Prometric is unable to provide a completely noise-free environment. Consider bringing your own soft ear plugs or use the test center-provided head phones.
  • No breaks are scheduled during the exam. Candidates may take unscheduled breaks as needed but may not leave the testing facility and will not be given extra time on the exam.

 

Preliminary Score Reports

Examinees receive their preliminary results as shown on the screen at the end of the exam via email.  The email is sent to the address the examinee used when applying for the exam. The email is sent within 24 hours of completing the exam.   

REFUND REQUEST

Candidates wishing to request a refund must do so on or before the late application deadline date.   For the complete refund policy refer to the Certification Handbook.

Contacts By Location

Americas

Locations Contact Open Hours Description
United States
Mexico
Canada
1-888-736-0134
Mon - Fri: 8:00 am-8:00 pm ET

Asia Pacific

Locations Contact Open Hours Description
Australia
Indonesia
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
+603-76283333
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
China
+86-10-62799911
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
India
+91-124-4147700
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Japan
+81-3-6204-9830
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Korea +1566-0990
Mon - Fri: 8:30 am-7:00 pm GMT +10:00

EMEA - Europe, Middle East, Africa

Locations Contact Open Hours Description
Europe +31-320-239-540
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Middle East +31-320-239-530
Sub-sahara Africa +31-320-239-59
Mon - Fri: 8:30 am-7:00 pm GMT +10:00