​SHRM-CP & SHRM-SCP Certification Exams

For information on the SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP), please go to shrmcertification.org, e-mail: certification@shrm.org or call 1-703-535-6360. The Certification Handbook contains valuable information regarding your certification exam. All candidates should carefully review the Handbook during the application process and before arriving at the Test Center.

After scheduling your exam, please review your appointment confirmation email to ensure that you have the correct exam, date, time, and testing location.  

Rescheduling Exams

If you find that you must reschedule your exam appointment, please do so at least 30 days or more before your originally scheduled exam appointment to avoid a rescheduling fee. Rescheduling fees will apply as follows:

  • More than 30 days in advance of the originally scheduled exam appointment:  No fee
  • 5-29 calendar days in advance of the original exam appointment:  US $53 fee
  • Less than 5 calendar days in advance of original exam appointment:
    • No ability to reschedule/cancel exam
    • Exam fees will be forfeited  

What to Bring to the Testing Center

You will be required to present a valid, non-expired government-issued ID in Latin characters with a current photo and signature. The name on the identification must be the same as the name that appears on your exam application. If you fail to produce the proper form of identification, you will not be admitted to the examination and will forfeit your exam fees. For more information about proper identification and how to change your name if needed, please refer to the Taking the Exam section in the Certification Handbook.  

What to Expect on Exam Day

Please reference the SHRM Certification Handbook for a detailed listing of testing rules.  

A tutorial of the delivery of the exam is available to preview the navigation functions including the highlight feature, the strike out feature, the calculator and flagging questions for review. ​To access this tutorial, please visit https://www.prometric.com/sites/default/files/SHRM-Tutorial/launch_assessment_delivery.html

Important Test Day Reminders

  • Review your appointment confirmation email to confirm your appointment time.
  • Arrive at the testing center at least 30 minutes prior to your appointment time.
  • Review driving directions. Allow sufficient travel time including traffic, parking, locating the test center, and checking in. Depending on the location of the testing facility, additional parking fees may apply. Prometric does not have the ability to validate parking.
  • Bring a valid, non-expired government-issued ID in Latin characters with a current photo and signature. The name on the identification must be the same as the name that appears on your exam application.
  • Prometric is unable to provide a completely noise-free environment. Consider bringing your own soft ear plugs or use the test center-provided head phones.
  • No breaks are scheduled during the exam. Candidates may take a break as needed, but may not leave the testing facility and will not be given extra time on the exam.

Preliminary Score Reports (Update May 1, 2019)

Examinees testing after May 1, 2019 can download a copy of their preliminary score report by entering their Prometric appointment confirmation number and last name as it appears on their testing appointment here:  https://scorereports.prometric.com/

REFUND REQUEST

Candidates wishing to request a refund must do so on or before the late application deadline date.   For the complete refund policy refer to the Certification Handbook.

Contacts By Location

Americas
Locations Contact Open Hours Description
United States
Mexico
Canada
1-888-736-0134
Mon - Fri: 8:00 am-8:00 pm ET
Asia Pacific
Locations Contact Open Hours Description
Australia
Indonesia
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
+603-76283333
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
China
+86-10-62799911
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
India
+91-124-4147700
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Japan
+81-3-6204-9830
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Korea +1566-0990
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
EMEA - Europe, Middle East, Africa
Locations Contact Open Hours Description
Europe +31-320-239-540
Mon - Fri: 8:30 am-7:00 pm GMT +10:00
Middle East +31-320-239-530
Sub-sahara Africa +31-320-239-59
Mon - Fri: 8:30 am-7:00 pm GMT +10:00