Search
  • 考生

    如果您是考生，請點擊相關鏈接查找考試資源

    • 查找考試項目

      在網站上搜索您的考試項目，進行考試預約等更多操作

    • 考試前

      了解如何在考試前做好準備

    • 考試特殊需求

      獲取有關考試特殊需求的信息

    • 考試日

      獲取關於考試當天的重要信息

    • 考試後

      瞭解如何查詢分數及相關信息

    • 常見問題解答

      獲取常見問題的解答

    • 考試中心關閉通知

      了解最新的考試中心閉情況

  • 為什麼選擇Prometric

    與我們一起成就未來的人才

    • 考試開發

      了解定製化測評解決方案

    • 全球交付

      探索全球考試中心分佈

    • 考生體驗

      了解世界級的考試體驗

    • 項目拓展

      如何與我們一起拓展您的項目

    • 安全標準

      了解我們如何引領全球的安全標準

    • 客戶資源

      访问工具並獲取最新發布

  • 解決方案

    我們的創新推動行業標準的發展

    • AI輔助試題開發

      使用 Finetune Generate® 開發試題能加速至18倍

    • AI輔助內容對齊

      使用Finetune Catalog™快速對內容進行對齊分類

    • AI輔助閱卷評分

      使用Finetune Score™實現高精準的自動判卷

    • 學測練習

      使用AI驅動的Boost幫助考生鞏固知識，學有所成。

    • 模擬考試

      Practice+模擬考試平台讓考生提前體驗真實的考試系統，為考試當天做好準備

    • 考場交付

      通過全球8000 多個考試中心現場交付線下考試

    • 遠程交付

      由AI輔助監考的ProProctor™遠程交付安全的線上考試

    • 混合交付

      結合考場的線下和遠程的線上，安全的交付標準一致的考試

  • 服務領域

    了解我們為不同行業提供的專業服務

    • 職業類

      我們如何支持職業類考試

    • 教育類

      我們為教育機構提供的測評服務

    • 需求類

      我們為用戶提供的需求類考試

    • Entry 250690
  • 資源

    探索我們為考試廠商提供的資源

    • 成功案例

      與我們合作，成就非凡

    • 指南與白皮書

      下載指南以強化項目

    • 線上講座

      參加由行業專家主講的線上講座

    • 線下活動

      了解我們即將參加的線下活動

    • 博客專欄

      瀏覽最新資訊

  • 關於我們

    了解Prometric

    • 管理團隊

      認識我們的管理團隊

    • 全球辦公室

      了解我們在全球的辦公地點

    • Prometric 考試

      探索英語語言或大學學分類考試

    • 新聞發布

      訪問新聞資訊及媒體資源

    • 招聘

      了解在招崗位和工作機會

    • 聯繫我們

      尋求幫助，答疑解惑，合作諮詢

測試管理工具包

此頁面提供醫學院管理人員和教育工作者的資源，包括排程流程、線上資源和通訊模板。

概述

Prometric® 繼續與 NBME® 和 USMLE® 合作，開發新解決方案以增加預約可用性並支援考生的資源。本工具包旨在為醫學院管理人員和教育工作者提供所需資源，以協助學生在 Prometric 測試中心安排美國醫學執照考試®（USMLE®）、NBME® 臨床科學科目考試或綜合科目考試。

新聞與工具一覽

新的預約流程與系統支援

Prometric 流程與關鍵資訊

  • 預約安排
    • 考生如何安排考試和/最佳預約時間
  • 預約可用性與容量規劃
    • 尋找預約時需要採取的步驟
    • 要求額外時段/時間的流程
  • 取消與安排新預約
    • 了解因 COVID-19 佔用限制或不可預見事件而取消的流程
  • 住宿支援
    • 如何安排考試的考生可以獲得測試住宿
  • 測試中心網站更新
    • 我們測試中心狀態頁的鏈接（突出顯示每個網站的佔用和計劃限制）
    • 網站關閉頁面（反映由於不可預見的情況而關閉的網站）
  • COVID-19 資訊
    • 有關 COVID-19 對測試持續影響的資訊
    • 未來展望和重新開放額外預約/座位的計劃

線上資源中心

  • Prometric.com 提供的資源，讓考生了解 Prometric 對疫情的回應以及我們測試運營的當前狀態

通訊範本

  • 現成的網站、社交媒體和電子郵件範本，用於與學生溝通
  • FAQ 頁面，提供互動式、可搜尋的常見問題答案

新的預約流程與系統支援

介紹和啟用日期

我們繼續投資於能夠提供更大考生自助服務的系統和工具，包括註冊和預約。考試現在可以通過 Prometric 的平台 ProScheduler™ 安排和註冊，該平台允許考生隨時隨地進行實時考試預約，支持桌面和移動設備。ProScheduler 提供了可用測試預約的可見性，並根據地區和首選日期範圍進行篩選，讓考生能夠輕鬆一次安排單日或多日的預約。以下是可以查看的示例。

轉換到 ProScheduler 在 2021 年 6 月 1 日進行，對考生來說是無縫的，這意味著考生不需要遷移到其他地方來安排考試，並且現在可以獲得更好的最終用戶體驗。該系統包括排隊設計，旨在通過調節流量進入 Prometric 的預約系統來克服高預約量的爆發。當進入預約系統的考生數量超過閾值時，他們的確切排隊位置將顯示，並建議學生不要離開螢幕，因為流量移動非常快。平均而言，一個隊列可以在幾分鐘內處理 100 名考生。排隊通常在 Prometric 的高峰時段每週幾次。

互動式常見問題

此外，我們最近推出了一個互動式、可搜尋的常見問題頁面，以便考生能夠立即獲得有關 Prometric 測試流程（包括註冊、預約等）最常見問題的答案。我們將在不久的將來啟動聊天功能，以更好地直接協助考生。

行動： 互動式常見問題 頁面 可以在這裡找到： http://candidatehelp.prometric.com

Prometric 流程與關鍵資訊

預約安排

尋找初始預約的考生 被鼓勵儘早預約（越早預約，考生應該擁有更多選擇，特別是在需要全天測試時）。

通常，Prometric 測試中心的時間表提前六（6）個月開放，以支持早期預約。考生可能會發現這使他們能夠圍繞詳細的準備和學習計劃協調考試日期。

行動：在註冊後預約初始預約時，USMLE 考生被鼓勵訪問 www.prometric.com/USMLE 並使用左側導航欄選擇他們的考試 或致電 1-800-MED-EXAM (1-800-633-3926)。對於 NBME 科目考試，考生應該訪問：https://www.prometric.com/test-takers/search/mss

預約可用性與容量規劃

Prometric 動態審查可用的測試中心容量，並在可能的情況下增加業務和運營的時間，以創造新的預約選項。隨著新的和重新安排的測試預約消耗可用座位，這一過程會不斷更新，而增量的營業時間和空出來的預約則創造了新的安排機會。我們繼續利用數據驅動的容量規劃，以確保考生能找到座位。

行動：以下是考生在尋找預約時可以採取的步驟：

  1. 如果考生希望安排新的預約 或更改已預約的日期和/或地點不理想或不可行，我們鼓勵考生使用我們的在線資源尋找更方便和理想的預約選擇：https://www.prometric.com/test-takers/search/usmle。這系統提供的與我們客戶聯絡中心相同的考試預約選項。
  2. 如果考生第一次找不到合適的預約選擇，定期查詢可能會有益，因為座位可能會變得可用。

如果考生已嘗試這兩個步驟，仍然需要幫助安排預約，可以通過聯繫客服代表請求幫助安排測試預約。每個地區的聯絡中心電話號碼可在此查找：https://www.prometric.com/test-takers/search/usmle.

取消與安排新預約

Prometric 會採取一切合理措施以保留測試預約，並確保測試地點準備好支援每位已預約的考生。 不幸的是，有時需要取消現有預約，並為替代日期和/或地點安排測試。

佔用取消

疫情期間取消預約的主要原因之一是測試中心的佔用限制。Prometric 根據當地的現行法規和指導開放新預約的座位。當更具限制性的措施實施或保持超出預期的持續時間時，Prometric 必須取消現有預約以遵守這些法令。

遵循我們的偏好，儘可能長時間保留預約，以便有可能放寬或取消限制， Prometric 在實施佔用取消時將採取以下措施，依次進行：

  • 在考試日期前兩（2）週識別受影響的預約，並在我們的預約系統中取消該預約，這可能需要五（5）個工作日才能完成。
  • 通知這些人的取消。



請注意：不幸的是，某些考生在同一天安排的考試可能會被取消，而其他考生則可以參加考試。對於佔用取消，測試地點仍然運營 ，隨機選擇的考生將能夠按照原定計劃完成測試預約。 沒有收到預約取消通知的學生應計劃按原定安排參加考試。

不可預見的取消

除了佔用取消之外，某些測試預約不幸地必須在幾乎沒有提前通知的情況下被取消：

  • 這些包括惡劣天氣、停電、社會動盪、未計劃的員工缺席或網站技術問題等事件。在這些情況下，Prometric 將竭誠提前聯絡考生；然而，由於問題的性質，提前通知可能有限。

Prometric 在實施不可預見的取消時，將依次採取以下措施：

  • 向每位受影響的考生發送需要取消預約的電子郵件預通知。
  • 在我們的預約系統中取消該預約，這可能需要五（5）個工作日才能完成。
  • 通知這些人的取消。

發布資訊的限制： 我們無法直接將學生資訊提供給醫學院，因為隱私法以及我們沒有有關學生/機構關係的詳細資訊。Prometric 向 NBME 和 USMLE 提供有關那些被迫重新安排預約的考生的資訊。

住宿支援

尋求考試住宿的考生首先需要提交請求：



如果住宿獲得批准，NBME 將以書面形式向考生傳達該狀態，並通知 Prometric 的測試住宿（TA）團隊。



行動： 一旦考生收到住宿許可，考生可以撥打 Prometric 免費電話 1-800-967-1139 以獲得個性化的預約安排協助。該電話線在星期一至星期五的美東時間上午 8 點至下午 6 點提供。

測試中心網站更新

Prometric 致力於為每個我們的 400 多個 USMLE 認可測試地點的考生提供方便的測試預約。我們提前六（6）個月或 更長時間開放時間表，以便考生能夠根據非常繁忙的個人和專業日程安排考試。

一旦中心時間表開放並預訂一個或多個測試預約，我們將採取一切合理措施以保留個人按計劃參加考試的能力。當情況需要臨時關閉測試中心時，我們會儘量提前通知受影響的個體。

行動： 此資訊的一個來源是我們的網站更新頁面：https://www.prometric.com/closures。

我們了解許多醫學院已與當地 Prometric 測試中心員工建立了良好的工作關係。雖然我們認識到這種地方對話的價值，但必須指出的是，考生的預約、取消和重新預約交易是集中管理的，因此最好通過我們已建立的流程完成和溝通。這確保了向所有利益相關者提供最及時和準確的信息，並使我們的本地工作人員能夠專注於他們的主要責任 - 成功、安全和專業地提供測試服務給所有在測試中心出現的人。

COVID-19 資訊

我們已經能夠恢復我們測試網絡中絕大多數的運營。目前，99% 的 400 個提供 USMLE 考試的測試地點能夠為學生提供預約，而整個網絡的運行佔我們最大運營佔用率的 88%。

我們意識到仍然有考生受到影響，主要是因為 COVID-19 限制；而這兩個統計數據之間的差異反映了當地司法管轄區採取和執行不同的公共衛生政策和法規，影響我們測試地點在任何時候能夠容納的人數。這是一個動態過程，每週都會發生變化，我們將繼續努力保留儘可能多的預約，並將繼續這樣做。

假設社區經歷 COVID-19 感染率下降，我們預計我們的佔用率將增加。持續的公共衛生限制可能會對我們位於持續或增加 COVID 感染率的地區的測試中心的座位容量和運營造成負面影響。

線上資源中心

線上資源中心

Prometric 提供幾個線上資源，供醫學教育工作者和考生了解我們對疫情的回應以及我們測試運營的當前狀態：

  • COVID-19 更新 | Prometric – 此頁面提供有關我們全球測試中心運營的資訊、特定於某些地區的信息，以及鏈接到美國疾病控制與預防中心（CDC）和世界衛生組織（WHO）等公共衛生組織。
  • 測試中心政策 | Prometric – 此頁面提供有關學生在訪問 Prometric 測試位置的每個階段應該期望的內容 - 在到達和登記時；在考試管理期間；以及在預約結束時的資訊。
  • 網站狀態 | Prometric – 此頁面提供每個測試地點的信息，包括測試中心是否能夠支援所有測試計劃，以及根據當地法規和限制我們能夠運營的佔用水平。
  • Prometric 測試中心關閉 | Prometric – 將臨時關閉的中心 - 無論持續時間和原因 - 將在此網站上列出。學生可以滾動查看這個列表，以確定他們首選的測試地點是否在他們感興趣的日期開放以支援考試。
  • COVID-19 常見問題 | Prometric – 我們提供許多考生可能對他們即將在 Prometric 測試中心的考試體驗或在預約需要取消和重新安排時期望的內容的問題的答案。
  • 預期內容 | Prometric – Prometric 提供了一段關於訪問測試中心時用戶體驗的視頻。該視頻包括在疫情期間為保持學生健康和福利而制定的所有程序和過程步驟。

通訊範本

通訊範本（網站、社交媒體、電子郵件）

在您的網站上發布的通訊 - “Prometric.com 資源中心”

行動： 我們建議您將此資訊複製並粘貼到您的學校網站上，適當時用於尋找 Prometric 資源的考生在 COVID-19 期間。

有關即將參加美國醫學執照考試®（USMLE®）或 NBME® 考試的更多資訊，請務必查看以下 Prometric.com 上有關預約、網站狀態、修改的測試中心程序、安全措施、常見問題和考生支援的資源。

  • COVID-19 考生常見問題：提供有關考試影響的常見問題的答案。
  • COVID-19 更新：提供有關 Prometric 運營狀態和安全措施的最新信息。
  • 網站更新列表：捕捉每個測試中心的計劃可用性或佔用限制的任何變更，以及因惡劣天氣或其他不可預見情況而反映的臨時關閉。
  • 測試中心政策：提供您在測試中心時預期遵循的標準和社交距離政策及測試中心程序修改的詳細資訊。
  • 旅行通知建議：提供 Prometric 對前往參加 USMLE 考試的考生的政策。
  • USMLE 考試預約與考生支援：提供您預約考試的鏈接，以及由於 COVID-19 的政府法規（包括有關等待安排新預約的通知，直到先前的預約從系統中刪除）中的取消流程，並提供按地區的考生支援聯絡電話和營業時間。
  • 預期內容視頻：提供有關 Prometric 增強安全協議的深入了解，以及您在 COVID-19 期間來到 Prometric 測試中心時可以期待的內容，從登記到考試完成。

醫學院通訊範本

我們提供以下範本供醫學機構考慮用於與考生的聯繫。

社交媒體範本：

• 一般預約範本：USMLE 夏季行政的預約現在已經開放！要今天預約您的考試或了解更多信息，請訪問 https://www.prometric.com/test-takers/search/usmle。

• 座位容量範本：對於仍在尋找預約的 USMLE 考生的進度更新 - Prometric 繼續在許多地點擴大測試註冊的座位：https://www.prometric.com/test-takers/search/usmle。請務必經常查看，因為更多考試預約將開放。

• 安全範本：Prometric 繼續修改和增強其中心內部程序，以確保考生的安全測試體驗。如果您有即將到來的 [插入評估名稱] 考試，請務必查看他們更新的測試中心政策：https://www.prometric.com/covid-19-update/test-center-policies。

電子郵件範本：

主題行：今天預約您的 [插入評估名稱] 考試！

親愛的醫學生，

[插入考試名稱] 夏季行政的預約現在已經開放！要今天預約您的考試或了解更多信息，請訪問 https://www.prometric.com/test-takers/search/usmle。如果您尚未為考試註冊，請訪問 https://www.usmle.org/apply/index.html 或 https://www.prometric.com/test-takers/search/mss。

要了解更多有關 Prometric 在其測試地點採取的安全措施、考試當天的期望內容或如何尋找支援，我們建議使用以下 Prometric.com 資源。

  • COVID-19 考生常見問題：提供有關考試影響的常見問題的答案。
  • COVID-19 更新：提供有關 Prometric 運營狀態和安全措施的最新信息。
  • 網站更新列表：捕捉每個測試中心的計劃可用性或佔用限制的任何變更，以及因惡劣天氣或其他不可預見情況而反映的臨時關閉。
  • 測試中心政策：提供您在測試中心時預期遵循的標準和社交距離政策及測試中心程序修改的詳細資訊。
  • 旅行通知建議：提供 Prometric 對前往參加 USMLE 考試的考生的政策。
  • USMLE 考試預約與考生支援：提供您預約考試的鏈接，以及由於 COVID-19 的政府法規（包括有關等待安排新預約的通知，直到先前的預約從系統中刪除）中的取消流程，並提供按地區的考生支援聯絡電話和營業時間。
  • 預期內容視頻：提供有關 Prometric 增強安全協議的深入了解，以及您在 COVID-19 期間來到 Prometric 測試中心時可以期待的內容，從登記到考試完成。



祝您學習和參加考試順利！



USMLE 的 Prometric 電話支援範本：

有關您的 USMLE 考試的 Prometric 協助，請訪問 https://www.prometric.com/test-takers/search/usmle 並滾動到頁面上的“按位置聯絡”部分

專有及保密 創建於：2021 年 6 月

New Scheduling Process & System Support

Introduction and Go-Live Date

We continue to invest in systems and tools that enable greater test taker self-service, including registration and scheduling. Exams now can be scheduled and registered via Prometric’s platform, ProScheduler™, which allows test takers access to real-time, 24/7 exam scheduling on both desktop and mobile devices. Providing visibility to all available testing appointments across the Prometric test center network and enabling filtering based on region and preferred date range, ProScheduler empowers test takers to easily schedule single or multi-day appointments all at once. A sample of what can be viewed appears below.

The transition to ProScheduler was seamless on June 1, 2021—meaning test takers did not have to migrate somewhere new to schedule their exams, and now receive a better end-user experience. The system includes queuing that is designed to overcome bursts of high scheduling volumes by regulating the flow of traffic into Prometric's scheduling system. When ​the number of candidates going ​into the scheduling system exceeds the threshold, their ​exact place in line will appear and students are advised to not leave the screen as the flow move​s very quickly. On average, a queue can process 100 candidates within just a few minutes. Queues typically occur a few times each week during Prometric peak hours. 

Interactive FAQs

Additionally, we recently launched an interactive, searchable FAQ page to provide immediate access to test takers looking for answers to the most common questions about the testing process with Prometric (including registration, scheduling, etc.). We will be looking to launch a chat feature in the near future to better assist test takers directly.

ACTION: The interactive FAQ page can be found here: http://candidatehelp.prometric.com

Prometric Processes & Key Information

Appointment and Scheduling

Test takers looking to schedule an initial appointment are encouraged to book their appointment as far in advance as possible (the earlier booked, the more choices test takers should have, especially when needs require an all-day testing slot). 

Typically, Prometric test center schedules open six (6) months in advance to support early scheduling. Test takers may find that this enables them to coordinate their testing date around detailed preparations and study plans. 

ACTION: To book an initial appointment after registering, USMLE test takers are encouraged to visit www.prometric.com/USMLE and use the left-side navigation bar to choose their exam or call 1-800-MED-EXAM (1-800-633-3926). For NBME Subject exams, test takers should visit: https://www.prometric.com/test-takers/search/mss

Appointment Availability & Capacity Planning

Prometric reviews available test center capacity dynamically and adds hours and days of operation to create new appointment options, where possible. This process updates as new and rescheduled testing appointments consume available seats, while incremental hours of operation and vacated appointments create new opportunities for scheduling. We continue to utilize data-driven capacity planning to ensure test takers can find seats. 

ACTION: Here are the steps test takers can take when seeking an appointment:

  1. If a test taker is looking to schedule a new appointment OR change the scheduled date and/or location are not desirable or feasible, we encourage test takers to use our on-line resources to look for more convenient and desirable appointment offerings: https://www.prometric.com/test-takers/search/usmle. This system provides the same testing appointment options available through our customer contact center.
  2. If a test taker cannot locate a suitable appointment offering the first time, it may be beneficial to check back periodically as seats may become available. 

If the test taker has tried these two steps and still needs help scheduling an appointment, test takers may request assistance in scheduling their testing appointment by contacting a customer service representative. Contact center phone numbers for each region can be located here: https://www.prometric.com/test-takers/search/usmle.

Cancellation and Scheduling New Appointments

Prometric takes every reasonable measure to preserve testing appointments and to ensure that the testing location is prepared to support each scheduled individual.  Unfortunately, at times it is necessary to cancel existing appointments and to schedule testing for an alternate date and/or location.

Occupancy Cancellations

One of the primary reasons for appointment cancellation during the pandemic is the limitation on occupancy at the testing center. Prometric opens seats for new appointments based on current local regulations and guidance. When more restrictive measures are implemented or remain in place for a longer than anticipated duration, Prometric has to remove existing appointments to remain in compliance with these ordinances.

Following our preference to retain appointments for as long as possible to allow for the possibility of relaxed or removed restrictions, Prometric will take the following measures when enacting occupancy cancellations, in order:

  • Identify impacted appointments two (2) weeks prior to the examination date and cancels the appointment in our scheduling systems, which may take up to five (5) business days to complete.
  • Notify those individuals of the cancellation.

Please note:  Unfortunately, there may be instances where some test takers scheduled for an exam on the same day will be cancelled, while others will be able to test. For occupancy cancellations, the testing locations are still operational and randomly selected test takers will be able to complete their testing appointments as originally scheduled.  Students who have NOT received notice of appointment cancellation should plan to sit for the examination as scheduled.

Unanticipated Cancellations

Aside from occupancy cancellations, some testing appointments unfortunately must be cancelled with little to no advance notice to test takers:

  • These include events such as inclement weather, lost power, civil unrest, unplanned staffing absences, or site technical issues. In these circumstances, Prometric will do our best to reach out to test takers in advance; however, due to the nature of the issue, advance notice may be limited. 

Prometric takes the following measures when enacting unanticipated cancellations, in order:

  • Provides each impacted test taker with an emailed pre-notification of the need to cancel the appointment.
  • Cancels the appointment in our scheduling systems, which may take up to five (5) business days to complete.
  • Notifies those individuals of the cancellation.

LIMITS ON INFORMATION RELEASED:  We cannot directly provide student information to medical schools due to privacy laws as well as our not having detailed information on student / institution relationships. Prometric provides NBME and USMLE with information on test takers that have had appointments involuntarily rescheduled.

Accommodations Support

Test takers seeking accommodations for their examination first need to submit a request:

  • Subject Exams – test takers contact and coordinate needs with their medical school
  • USMLE – examinees will follow the process described on USMLE.org

If accommodations are approved, NBME will communicate that status to the examinee in writing, as well as to Prometric's Testing Accommodations (TA) team.

ACTION: Once the test taker has received their accommodations permit, the test taker may then call Prometric toll-free at 1-800-967-1139 for personalized assistance in scheduling an appointment. This telephone line is available M-F 8AM-6PM EDT.

Online Resource Center

Online Resource Center

Online Resource Center

Prometric provides several on-line resources for medical educators and test takers to stay informed with our response to the pandemic and the current status of our testing operations:

  • COVID-19 Updates | Prometric – This page provides general information regarding our global test center operations, information specific to select regions of the world, and links to such public health organizations such as the US CDC and the WHO.
  • Test Center Policies | Prometric – This page provides information on what students should expect at each stage of the visit to the Prometric testing location – at arrival and check-in; during the test administration; and, at the conclusion of the appointment.
  • Site Status | Prometric – This page provides information for each testing location, including whether the test center can support all testing programs and at what level of occupancy we are able to operate at based on local regulations and restrictions.
  • Prometric Test Center Closures | Prometric – Centers that will be closed temporarily – for any duration and for any reason – will be listed on this site.  Students may scroll through this list to determine if their preferred testing location is open to support exam delivery on the dates of interest.
  • COVID-19 Frequently Asked Questions | Prometric – We provide answers to many of the questions that test takers may have about their upcoming testing experience at a Prometric testing center or what to expect in the event that an appointment has to be cancelled and rescheduled.
  • What To Expect | Prometric – Prometric has provided a video of the user experience when visiting the testing center.  The video includes all of the procedures and process steps put in place during the pandemic in order to maintain student health and welfare.
Templates for Communications

Communications to Post on Your Website - “Prometric.com Resource Center”

ACTION: We recommend you copy and paste this information onto your school’s website, where appropriate, for test takers who are looking for Prometric resources during COVID-19.

For more information about taking your upcoming United States Medical Licensing Examination® (USMLE®) or NBME® examinations, make sure to check out the following resources on Prometric.com regarding scheduling, site status, modified test center procedures, safety measures, FAQs, and examinee support.

  • COVID-19 Test-Taker FAQ: provides answers to frequently asked questions you might have about impacts to your exam.
  • COVID-19 Updates: provides the most current information on Prometric's operation status and safety measures.
  • Site Updates List: captures any changes in program availability or occupancy restrictions at each test center, as well as reflects temporary closures due to inclement weather or other unforeseen circumstances.
  • Test Center Policies: provides a detailed look at our standard and social distancing policies and test center procedure modifications that you are expected to follow while at the test center.
  • Travel Notice Advisory: provides Prometric’s policy for test takers traveling to take their USMLE exam.
  • USMLE Exam Scheduling & Candidate Support: provides links for you to schedule your exam, the process for cancellations in the event of government regulations due to COVID-19 (including notice about waiting to schedule a new appointment until the prior appointment is out of the system), and test taker support contact numbers and hours of operation by region.
  • What to Expect Video: provides an in-depth look at Prometric’s enhanced safety protocols and what you can expect when you come to a Prometric test center during COVID-19, from check-in all the way through exam completion.

Templates for Medical School Communications

We are providing the following templates for medical institutions to consider using with your test takers.

Social Media Templates:

• General Scheduling Template: Scheduling for the USMLE Summer admins is now open! To schedule your exam today or for more information, please visit https://www.prometric.com/test-takers/search/usmle.

• Seat Capacity Template: Progress update for USMLE examinees still looking to schedule their exam- Prometric continues to expand seats in many locations for test registration: https://www.prometric.com/test-takers/search/usmle. Make sure to check back frequently, as more exam appointments open up.

• Safety Template: Prometric continues to modify and enhance its in-center procedures to ensure a safe testing experience for test takers. If you have an upcoming [insert assessment name] exam, make sure to review their updated test center policies: https://www.prometric.com/covid-19-update/test-center-policies.
 

Email Template:

Subject Line: Schedule Your [insert assessment name] Exam Today!

Dear Medical Student,

Scheduling for the [insert exam name] Summer admins is now open! To schedule your exam today or for more information, please visit https://www.prometric.com/test-takers/search/usmle. If you haven’t registered for your exam yet, please visit https://www.usmle.org/apply/index.html or https://www.prometric.com/test-takers/search/mss.  

To learn more about what safety measures Prometric is taking at their test locations, what to expect on test day, or how to find support, we recommend using the following Prometric.com resources.

  • COVID-19 Test-Taker FAQ: provides answers to frequently asked questions you might have about impacts to your exam.
  • COVID-19 Updates: provides the most current information on Prometric's operation status and safety measures.
  • Site Updates List: captures any changes in program availability or occupancy restrictions at each test center, as well as reflects temporary closures due to inclement weather or other unforeseen circumstances.
  • Test Center Policies: provides a detailed look at our standard and social distancing policies and test center procedure modifications that you are expected to follow while at the test center.
  • Travel Notice Advisory: provides Prometric’s policy for test takers traveling to take their USMLE exam.
  • USMLE Exam Scheduling & Candidate Support: provides links for you to schedule your exam, the process for cancellations in the event of government regulations due to COVID-19 (including notice about waiting to schedule a new appointment until the prior appointment is out of the system), and test taker support contact numbers and hours of operation by region.
  • What to Expect Video: provides an in-depth look at Prometric’s enhanced safety protocols and what you can expect when you come to a Prometric test center during COVID-19, from check-in all the way through exam completion.

We wish you the best of luck in studying and taking your exam!

USMLE Phone Support from Prometric Template:

For Prometric assistance regarding your USMLE exam, please visit https://www.prometric.com/test-takers/search/usmle and scroll down to the “Contacts By Location” section on the page

Proprietary and Confidential Created: June 2021