For COVID-19 related test center policies, please click here.
At Prometric, we have two goals: one is to make your testing experience as stress-free as possible. The other is to do whatever we can to protect the value of your credential in the market. We hope that by learning about it what to expect in advance of your test, you’ll feel more prepared going into it.
When you walk into the test center, you will first be greeted by a friendly Prometric Test Center Administrator, or TCA.
You must present a valid form of ID that is acceptable to both the testing sponsor organization and the country in which the exam is being delivered. For specific ID requirements, please refer to the testing sponsor's website. The TCA will also ask you to sign a log book.
The TCA may also provide you with any materials required for your test, such as scrap paper and a pencil or a dry erase board and pen. Next, the TCA will assign you a locker and provide you with a locker key. All of your personal belongings need to be placed in your temporary Prometric locker during your time in the test center. You will be permitted to keep your ID and your locker key with you at all times.
If biometric-enabled check-in is required by your test sponsor, you'll be walked through a more in-depth process that includes everything from scanning your photo ID through a digital reader to capturing a fingertip scan.
The TCA will then ask you to turn your pockets completely inside out to ensure that they have been emptied of all personal belongings. As a final step in this process, you will be scanned with a metal detector wand prior to entry into the test room.
At this point, all of the standard rules and regulations that apply to Prometric test centers, as well as any that apply specifically to your test, will be explained to you.
The TCA may also provide you with any materials required for your test, such as scrap paper and a pencil or a dry erase board and pen.
If you have questions while testing, simply raise your hand and a TCA will come to assist you.