What is Online Remote Proctoring with Prometric ProProctor?

WebCE has partnered with Prometric to provide remote proctoring exam sessions using Prometric’s ProProctor™ application.  Using this remote proctoring service allows you to pre-schedule a time and date for completing your CE exam at a location of your choice to satisfy the proctoring requirements in your state.  You will be able to take your WebCE course exam online while a Prometric proctor is overseeing the examination process remotely.

To ensure a positive experience using ProProctor throughout your exam, please read the following information

Before scheduling your exam

1. Confirm your course is eligible for remote proctoring. If you are unsure, please contact WebCE at 877-488-9308 for assistance
2. Check to make sure your internet speeds are at least 10MB. To test your speed, go to Fast.com.
3. Have access to and install a working webcam.
4. Review your system compatibility in advance by going to Prometric's System Check.
   • Important information regarding various devices
   • Chromebook: Not supported
   • iPad and Android Tablets: Not supported
   • Microsoft Surface: Must turn off tablet mode. How to turn off tablet mode.
5. Determine the amount of time you think your proctoring session will take and allocate sufficient time in your planning.
6. Watch the “What to Expect on Test Day” video to learn more about what to expect.
7. Please read these details on prohibited items.

Schedule exam at least 2-4 days prior to exam date

• You will receive a confirmation letter from Prometric with your confirmation number. This will be needed to make any changes to your scheduled exam.
• For your exam, you are required to download the most current ProProctor Application by going to https://rpcandidate.prometric.com and entering in your confirmation number and last name.

On exam date

1. Important: Use the same workspace setup, location,and system you used during your pre-check of internet speed and system check.
2. Make sure your testing environment is clean and clear of clutter. Exams can be paused or cancelled due to a cluttered desk or area.
3. Please read these details on prohibited items.
4. Have your Prometric confirmation number ready.
5. On test day, you will be required to present one valid, government-issued photo ID that is legible. Acceptable Forms of ID are:
   • Driver’s License
   • Passport
   • Military ID Card
   • State Issued ID
6. When all the above steps are complete, perform the following steps 15-30 minutes before your scheduled start time:
   • Launch the exam
   • Successfully complete the system check.
   • Select the appropriate icon under REMOTE PROCTOR EXAM SESSION on left hand side.
   • Complete your pre-flight process with your proctor.
   • Finally take your exam during the scheduled time window.

To reschedule or cancel your exam

• You can schedule, and make changes to your scheduled exam, at https://proscheduler.prometric.com/home
• Your confirmation number will be required to make any changes to your scheduled exam.
• Additional Fees for Rescheduling:
  • 15+ days before your scheduled exam there are no additional fees.
  • 2-4 days before your scheduled exam there is a $10 Prometric charge for rescheduling a ProProctor session.
  • If you cancel with less than two days before your scheduled session you will forfeit the full fee paid and you must re-apply at full price.

What happens if I have problems with my exam or system check?

• Please utilize the chatbot in ProProctor for assistance.
• All ProProctor services are managed by Prometric. Once you leave the WebCE platform, all issues must be resolved by Prometric.
• See the Prometric FAQ for manuals, guides, FAQ’s, and answers to common technical issues.