Information About ACI

ACI Testing Information - Learn more about the tests offered by Prometric by visiting the ACI Web site.

Frequently Asked Questions

Reschedule/Cancelation Policy 

You must reschedule/cancel your exam at least 5 days prior to your appointment date. There is a $35 fee for changing an appointment if the change is made between 5 and 29 days prior to your examination appointment. There is no charge for changing or cancelling 30 days or more prior to your examination appointment.

After the Test  

After the exam, you will receive a preliminary result for your exam. Official final results will be sent to you from ACI after they have performed a review and audit of your results for quality assurance. You should receive your official final results from ACI within 2-3 weeks.

Contacts By Location

Americas
Locations Contact Open Hours Description
United States
Mexico
Canada
1-800-722-2857
Mon - Fri: 8:00 am-8:00 pm ET