Request accommodations for your exam

Learn where to submit your requests

If your exam is on the following list, follow the instructions below to submit your accommodations request to Prometric. Otherwise, submit your request to your test sponsor.

Exams with Prometric-managed accommodations

  • American Academy of Nurse Practitioners Certification Board
  • Arizona Insurance
  • California Board for Professional Engineers, Land Surveyors & Geologists (CAENG)
  • California Court Interpreter Bilingual
  • California Court Interpreter Written
  • Connecticut Cosmetology
  • Dantes DSST
  • Maryland Insurance
  • Massachusetts Construction
  • Massachusetts Insurance
  • New Hampshire Insurance
  • Nurse Aide – Alabama, Connecticut, Delaware, Florida, Hawaii, Louisiana, New Mexico, New York, Washington
  • Utah Insurance
  • Vermont Insurance
  • Virginia Insurance

Follow these steps to request accommodations from Prometric

Complete your accommodations request in two steps.

Professional Evaluation Form (PDF)

Download the form and ask your appropriate licensed professional to complete it.

Accommodation Request Form

Complete the form on this page and upload your completed Professional Evaluation Form.

About Your Accommodations Request

Your application is valid for one (1) year from the approval date. If you wish to test with accommodations after your approval expiration date, you must resubmit a new application for processing.

Approved accommodations will be arranged as quickly as possible and at no extra charge to the candidate. Our advocates are here to help you. Please contact the Testing Accommodations Department with any questions or concerns about signatures, what type of accommodation would work best for you, or to get help at any point in the process. 

To help you with your request, please keep the following in mind as you complete this packet:

  1. All test sites are wheelchair accessible—no request for a wheelchair is required.
  2. Generally, you MUST have an appropriately licensed professional (an internist, for example, is not appropriate to diagnose a mental disorder or reading disability) complete the Professional Evaluation Form. Any existing documentation that you have that will support your request can be helpful to us in evaluating your request. In limited situations, existing documentation, such as a recent neuropsychological report, may be sufficient without the need for a licensed professional to complete the Professional Evaluation Form.
  3. We CANNOT make any accommodations of a “personal or physical nature” (lifting or feeding, for example). Personal assistants may help set up an individual to test but are generally not permitted to stay with the candidate in the testing room. This does not include an accommodation request for a reader or recorder, which will be approved with the proper documentation.
  4. If your documentation is more than 3 years old, we will require a new evaluation from your physician or doctor.
  5. Please ensure that the exam name and test sponsor is selected correctly.
  6. Prometric cannot add accommodations to existing scheduled exams, if you have scheduled your exam prior to accommodations approval, you must contact the Testing Accommodations Department for assistance to verify that you will receive accommodations on your exam day.  
     

Contact Us By Phone

Get support with scheduling your exam with accommodations. Our accommodations team is available to assist you. Find the phone number for your region below. Please note that available accommodations may vary by region.

ASIAPAC / OCEANIA

IT Examinations

+1-800-183377

All Other Examinations

+603-7628-3333

China

IT Examinations

+86-10-62799911-2

All Other Examinations

+86-10-62799911-1

Europe, Middle East, and Africa

Africa: +353-42-682-5639

Europe: +353-42-682-5612

Middle East: +353-42-682-5608

India

IT Examinations

+91-124-4517160

All Other Examinations

+91-124-4147700

Japan

+81-3-6635-9480

Latin America

IT Examinations

+1-443-751-4300

All Other Examinations

+1-443-751-4995

North America

1-800-967-1139

How can we help?

Find your exam to get started or contact us for support.