At Prometric, we see artificial intelligence (AI) as a powerful tool to enhance the way we develop and deliver assessments. But with great technology comes great responsibility. We’re committed to using AI ethically, transparently, and in a way that benefits everyone—from test-takers and clients to employees and industry partners.
This policy outlines how we approach AI responsibly, ensuring our technology aligns with our core values: innovation, fairness, security, and customer trust.
How We Use AI at Prometric
AI helps us improve assessments, streamline processes, and provide better insights. We use AI in two key ways:
1. Creating AI-Powered Solutions
We develop AI-driven tools within a strict governance framework to balance innovation with accountability. This includes:
- Conducting AI Impact Assessments to evaluate potential risks.
- Keeping detailed records of AI functionality to ensure compliance and transparency.
- Training our teams—both technical and non-technical—on responsible AI use.
2. Using AI from Trusted Partners
When we integrate third-party AI tools, we carefully vet our vendors to ensure they:
- Meet high ethical and security standards.
- Comply with AI regulations, including global data protection laws.
- Align with Prometric’s commitment to fairness and transparency.
Our Responsible AI Principles
Transparency & Accountability
We believe you should know when and how AI is used. We document how AI systems work and provide clear explanations when AI is involved in decision-making.
Security & Reliability
AI should help, not harm. We build safeguards to prevent AI from making mistakes that could negatively impact individuals, and we actively monitor AI systems to keep them secure.
Fairness & Bias Prevention
AI should be fair for everyone. We rigorously test our systems to eliminate bias and ensure our AI-driven solutions treat all users equitably and ethically.
AI Works with Humans, Not Instead of Them
AI is a powerful tool—but it’s not a replacement for human judgment. Our team carefully reviews AI-generated insights to make informed, responsible decisions.
Data Privacy Matters
We follow a privacy-first approach when using AI. That means:
- Protecting personal data and ensuring AI systems respect privacy rights.
- Being transparent about how AI uses data.
- Giving individuals control over their information when possible.
Managing AI Risks
We take a proactive approach to minimizing risks and ensuring compliance. Our AI governance includes:
- Strict risk assessments to identify and address potential AI-related issues.
- Alignment with leading AI regulations, including the EU AI Act and global privacy standards.
- A clear process for reporting concerns, ensuring ethical AI use at all times.
If an AI system doesn’t meet our ethical or security standards, we don’t use it—period.
What Happens if Something Goes Wrong?
AI isn’t perfect, and we take potential issues seriously. If any concerns arise—whether ethical, legal, or technical—we have a dedicated AI Officer and response team to investigate and resolve them quickly.
Looking Ahead
AI will continue to evolve, and so will our approach. At Prometric, we’re committed to staying ahead of AI risks, adapting to new regulations, and ensuring our technology serves people in the right way.
If you have any questions about how we use AI, we’re happy to talk. Reach out to us anytime. You may also visit our Privacy Policy at https://www.prometric.com/privacy-policy