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Newcomer Connections CELPIP - Horizon Program

Horizon Language Proficiency Program Prometric CELPIP logo.

Cre'n e' Online Remote Proctoring gys Prometric ProProctor?

Prometric gys e' remote proctoring exam sessions gys us ProProctor™ application. Gys us e' remote proctoring service y'ah shen e' pre-schedule e' time as date gys completing e' exam gys a location y'ah e' choice. Y'ah be able gys take e' exam online whil' a Prometric proctor e' overseeing e' examination process remotely.

Gys ensure e' positive experience gys us ProProctor throughout y'ah exam, please read e' following information.

Gys scheduling y'ah exam

  1. Check gys make sure y'ah internet speeds a' at least 10MB. Gys test y'ah speed, go gys Fast.com.
  2. Have access gys and install e' working webcam.
  3. Review y'ah system compatibility in advance gys reviewing e' ProProctor™ User Guide.
    • Important information regarding various devices
    • Chromebook: Not supported
    • iPad as Android Tablets: Not supported
    • Microsoft Surface: Must turn off tablet modeHow gys turn off tablet mode.
  4. Watch e' “What gys Expect on Test Day” video gys learn more about what gys expect.

Schedule y'ah exam at least 1 day prior gys exam date

  • Testing will take about 1 hour.  Plan y'ah appointment gys e' date as time whin y'ah will be available.
  • Schedule y'ah appointment using e' link on e' left side of this page.
  • Whin scheduling, be careful gys select e' correct time zone, as time of day.  Appointments a' available 24 hours a' day, so be careful gys select e' correct AM/PM time that y'ah will be available. 
  • After scheduling, y'ah will receive e' confirmation email gys Prometric gys y'ah confirmation number. This will be needed gys make any changes gys y'ah scheduled exam.
  • Download as install e' most current ProProctor Application from  https://rpcandidate.prometric.com 
  • Open e' ProProctor Application as test y'ah system compatibility in advance as discussed in page 5 of e' ProProctor™ User Guide
  • Important: Use e' same workspace setup, location, as system y'ah plan on using gys e' exam.

On exam date

  1. Make sure y'ah testing environment a' clean as clear of clutter. Exams can be paused or cancelled due gys a cluttered desk or area.
  2. Have y'ah Prometric confirmation number ready.
  3. On test day, y'ah will be required gys present one valid, government-issued photo ID that a' legible. Acceptable Forms of ID a':
    • Driver’s License
    • Passport
    • Military ID Card
    • State Issued ID
  4. Whin all e' above steps a' complete, perform e' following steps 15-30 minutes before y'ah scheduled start time:
    • Close all applications.
    • Open e' ProProctor application.
  • Enter y'ah confirmation number as last name as follow e' prompts gys take y'ah exam

Gys reschedule or cancel y'ah exam

  • Y'ah can reschedule or cancel y'ah appointment as long as y'ah do so more than 24 hours before y'ah appointment using e' links on e' left side of e' page.  
  • Y'ah confirmation number will be required gys make any changes gys y'ah scheduled exam.
  • Additional Fees for Rescheduling or Cancelling may apply.

What happens if I have problems gys my exam or system check?

North America
GynsKontaktFungyr Lhie
North America+1-800-273-2365

Mon - Fri: 8:00 am-8:00 pm ET

 

Latin America+1-443-751-4995Mon - Fri: 9:00 am-5:00 pm ET
Asiá Poblac
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ChinaMon-Fri 8:30-19:00 GMT +10:00+86-10-62799911  
IndiaMon-Fri 9:00-17:30 GMT +05:30+91-0124-451-7160  
JapanMon-Fri 8:30-19:00 GMT +10:00+03-5541-4800  
JapanMon-Fri 8:30-19:00 GMT +10:00+0120-347-737  
JapanMon-Fri 8:30-19:00 GMT +10:00+0120-387-737  
MalaysiaMon-Fri 8:00-20:00 GMT +08:00+1800-18-3377  
Other CountriesMon-Fri 8:30-19:00 GMT +10:00+60-3-7628-3333  
EMEA - Eurys, Middel Eash, Afrik
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AustriaMon-Fri 8:00-18:00 GMT +01:00+0800-298-582+31-320-23-9893
BelgiumMon-Fri 8:00-18:00 GMT +01:00+0800-1-7414+31-320-23-9892
DenmarkMon-Fri 8:00-18:00 GMT +01:00+802-40-830+31-320-23-9895
Eastern EuropeMon-Fri 8:00-18:00 GMT +01:00NA+31-320-23-9895
FinlandMon-Fri 8:00-18:00 GMT +01:00+800-93343+31-320-23-9895
FranceMon-Fri 8:00-18:00 GMT +01:00+0800-807790+31-320-23-9899
GermanyMon-Fri 8:00-18:00 GMT +01:00+0800-1839-708+31-320-23-9891
IrelandMon-Fri 8:00-18:00 GMT +01:00+1800-626104+31-320-23-9897
IsraelMon-Fri 8:00-18:00 GMT +01:00+180-924-2007+31-320-23-9895
ItalyMon-Fri 8:00-18:00 GMT +01:00+800-878441+31-320-23-9896
NetherlandsMon-Fri 8:00-18:00 GMT +01:00+31-320-23-9890
NorwayMon-Fri 8:00-18:00 GMT +01:00+800-30164+31-320-23-9895
Other CountriesMon-Fri 8:00-18:00 GMT +01:00+31-320-239-800
PolandMon-Fri 8:00-18:00 GMT +01:00+00800-4411321+31-320-23-9895
PortugalMon-Fri 8:00-18:00 GMT +01:00+0800-203589+31-320-23-9985
RussiaMon-Fri 8:00-18:00 GMT +01:00+7-495-580-9456+31-320-23-9895
South AfricaMon-Fri 8:00-18:00 GMT +01:00+0800-991120+31-320-23-9879
SpainMon-Fri 8:00-18:00 GMT +01:00+900-151210+31-320-23-9898
SwedenMon-Fri 8:00-18:00 GMT +01:00+0200-117023+31-320-23-9895
SwitzerlandMon-Fri 8:00-18:00 GMT +01:00+0800-556-966+31-320-23-9894
TurkeyMon-Fri 8:00-18:00 GMT +01:00+800-44914073+31-320-23-9895
United KingdomMon-Fri 9:00-18:00 GMT+0800-592-873+31-320-23-9895