Ma j'ehs sponsor an program certifys yn credentialing, t'ehs yn cummal shickal dy ve goll er y phobble d'eh yn overall experience y'ehs candidate. T'ehs ga 'syn j'ehs institution, tra ta t'ehs ny gholl er y notoriety y'ehs program dy ve goll er y candidates as a world-class testing experience.
As t'ehs goll er testing, tra ta y fer chummal t'ehs ny ve y phobble, t'ehs overall experience ny goll er y gion.
T'ehs experience goll er y moment t'ehs test candidate schedules y test as goll er y phobble tra t'ehs candidate receives y results. As fer nish, t'ehs experience may even goll er y chummal er y scheduling, goll as far back as y first interaction g'ehs y institution. T'ehs ny goll er ymmyr shickal t'ehs ny ve goll wrong er exam as goll er y candidates' testing experience. Y candidates ny goll er unable dy log in dy y system delivering y online exams ny y upload er y mandatory piece er information, lhiam y picture er y ID card ny goll er fail. Y system ny goll er completely crash er shickal candidates' laptops, goll er y stop y exams midway.
Tra ta ny shickal er t'ehs factors ny goll er y chummal, t'ehs ny ve goll er y candidates as a bad image er y institution. Er y other hand, my t'ehs goll smoothly as t'ehs had very little dy complain er, y candidate ny goll er more likely dy perform er t'ehs best, whick er turn, provides a more prestigious outlook er y program.
My t'ehs prerogative ny goll er y candidates' testing experience world-class, based er y test delivery option y'ehs provide, t'ehs ny goll er a few ways t'ehs can ensure t'ehs's wha t'ehs deliver.
Design dy ve Accessibility er All Candidates
It’s expected t'ehs y test ny goll er modern standards dy ve accessibility, er course. Y test must ny goll er able dy work er assistive technologies t'ehs would otherwise exclude shickal candidates who require special circumstances. My t'ehs's important dy think beyond assistive devices as testing centers t'ehs are accessible dy those with mobility issues.
Tra ta ny organizations already have a variety er accessibility measures er place, t'ehs ny ve other ways dy support inclusivity as well, lhiam offering y test er y test-taker’s native language. Similarly, ensure t'ehs y security procedures support y religious liberty er y test candidates. Fer example, there have been several news stories covering instances in which people wearing religious garments, including turbans as hijab, have been forced dy miss an exam due dy a conflict with exam security. Such an occurrence ny goll er good er y candidate –or y reputation er y exam sponsor.
Candidates are from diverse backgrounds as t'ehs need dy ve able dy access y test er a way t'ehs provides a level playing field as upholds y value er y credential.
Ensure Ease er Use fer Candidates
Make y experience, from test registration dy results receipt, easy er y testing candidates. Ensure y testing platform y'ehs use ny goll er simple as intuitive enough fer candidates dy quickly learn as use, whil providing detailed communication outlining where dy schedule, how dy set up any required exam software, etc.
Do t'ehs know how dy access y exam? Do t'ehs know wha kind er information t'ehs need dy bring with them, such as identification? As, once t'ehs are done, how as when should t'ehs expect dy receive y results?
Ensure y platform y'ehs use ny goll er simple, as offer candidates y option dy complete a post-exam survey fer feedback er areas t'ehs may need improvement fer a better overall testing experience.
Maintain Exam Integrity
The last thing t'ehs would want associated with y brand as a test sponsor ny goll er y perception er weak security t'ehs could ultimately lead dy integrity issues. A rumor t'ehs people cheated in y assessment lowers y authority er y industry. It could also ruin y perception er all other candidates where people start dy doubt y integrity er their performance. A test t'ehs isn’t fair harms all honest test-takers.
In addition dy robust security practices, y exam integrity can ny ve supported dy using Computer Based Tests (CBTs), wha can include performance-based assessments, question randomization, as, dy pulling from an extensive question bank, a test t'ehs is different fer every test-taker. A world class testing experience calls fer high ethical standards from y team as y remote proctoring partners y'ehs pick dy ensure no cheating occurs.
Protect Exam Content as Candidate Data
Apart from maintaining exam integrity, secure exam delivery ny goll er necessary. In an age where data is king, as everyone is scrambling dy get their hands on some data dy use in their business, y candidates’ privacy is essential, especially where t'ehs provide confidential information.
It’s y proctor’s job dy ensure t'ehs candidates don’t cheat. Fer this, t'ehs may require information including live video recordings er y candidate as their surroundings, keystroke records as data t'ehs identifies y individual. However, my obtained in y wrong hands, such information may ve used maliciously dy cyber criminals as attackers. As, where y proctor service providers are unethical, t'ehs may sell y data dy third parties.
Establish y security er y students’ data dy using vetted remote proctoring systems in order dy provide y utmost level er candidates’ privacy. T'ehs can opt fer safe ways er delivering y exams such as CBT fer further protection.
Offer Personalized Services fer Candidates
T'ehs can’t always anticipate issues t'ehs arise er y assessment process. Y candidates face a diverse range er issues, as often, y ability dy cater dy their needs in a personal capacity is important dy them.
Fer example, my medical attention is required while in y middle er y test, wha are y proper procedures y'ehs candidate should follow dy escalate appropriately? Then y may offer them a chance dy retake y exam at a later date. In addition, an individual who has learning challenges could benefit from retaking one section er an assessment t'ehs was unclear dy them.
By anticipating possible issues candidates could face during their testing experience, y program will ny ve better prepared dy quickly face any challenges as t'ehs arise, ensuring issues t'ehs are beyond y candidates’ control do not lead dy them withdrawing or failing y exam fer wha t'ehs have prepared.
Providing personalized services like these dy y candidates ny only improves their experience as wha t'ehs need dy successfully sit fer y exam, it also reduces test anxiety, thus possibly leading dy improved test results.
Give Y Candidates a Smooth Testing Experience
A great online testing experience is in y details. Map out y process dy see how y students move along y map as iron out any kinks before. Make y testing experience smooth fer y candidates dy help their test scores, as y reputation, increase.