Click on the Frequently Asked Questions category that best applies. Each category contains several questions and answers. 

CPFM FAQ

1. Does Prometric have any offerings to the food and beverage industry?

Absolutely. Prometric provides its Certified Professional Food Manager (CPFM) course and exam to more than 200 clients nationwide, from independent trainers, colleges, technical schools and hospitals to restaurant chains and grocery stores.

2.  Can I self-train and take the certification exam?

Yes! Candidates who prefer to self-teach the course content can purchase the training manual and register for an exam themselves.

To register to take an exam at a Prometric testing center the candidate needs to call 1.800.624.2736 to register, make payment and receive an eligibility number. The following day you’ll be able to call and schedule the exam with a Prometric representative or go online to schedule the exam.

3.  How does the training work?

The CPFM training materials are used for classroom-based, traditional instructor-led training, or the candidate may opt to utilize the materials in a self-study type environment. The Prometric website offers an easy way to find a training facility or to order materials for self-study.

The CPFM examination is accredited by the American National Standards Institute (ANSI), is recognized by the Council for Food Protection and is accepted in all 50 states.

4.  What training materials are recommended to master the exam?

The training materials that are used are referenced to the most current food code, and are therefore relevant and timely. Prometric provides and recommends the training manual produced by our Food Safety partner, the National Environmental Health Association (NEHA).

5. What's involved in registering for The CPFM exam, and how much does it cost to take the test?  

Taking either a paper and pencil version or an Internet-based test in a proctored environment costs $28. If the exam is taken in a Prometric testing center the cost is $48. For paper and pencil and proctored Internet-based exams, candidates need to register through their training organization, local health department or a training company with certified Prometric proctors.

To register to take an exam at a Prometric testing center the candidate needs to call 1.800.624.2736 to register, make payment and receive an eligibility number. The following day you’ll be able to call and schedule the exam with a Prometric representative or go online to schedule the exam.

6.  How often are certification exams held, and can they be taken online, or must a candidate take it at a test center?

Prometric doesn’t determine how often exams are held. You can take the exam in any proctored environment – either in paper format, online or at a secure test center. Exams delivered in either a proctored Internet-based testing or a proctored paper and pencil environment are held dependent upon when an organization, health department or training company with approved Prometric proctors has them scheduled.

7.  How long after taking a certification exam will it be before I know whether I passed? When will I receive a certificate stating that I passed the exam?

When taking the exam at a testing center or in an Internet-based testing environment, the candidate will receive the results (score report) immediately upon completion. The license (wall certificate) and wallet card will be mailed within 10 days.

If the exams are delivered by paper and pencil they must be shipped for scoring which will take longer. The license (wall certificate) and wallet card will be shipped within five business days from the time Prometric receives the exams from the proctor.

Proctor FAQ

1. What is the difference between a proctor and a trainer?

A proctor is someone who oversees an exam taking place. In order to be a proctor, you need to apply and become certified through Prometric. A proctor does not necessarily teach any type of course related to the exam, although the proctor can.

A trainer is someone who teaches a course that is intended to educate and prepare someone to take an exam. A trainer cannot administer a Prometric food manager exam unless he/she has passed the proctor competency exam and is an active Prometric food safety proctor.

2. How do I become a proctor?

Prometric Certified Professional Food Manager Exam: 

If you work for a company or organization that has requested you to become a Prometric proctor, please check with your company/organization to see if it has an existing Prometric account. Your company or organization may have specific instructions for you regarding becoming a proctor. If you are an independent person, or your company does not have an account with Prometric, please click here for information on how to become a certified proctor.

3. Where/When do I get my proctor credentials?

After your application has been reviewed by our team, you will be asked to take the proctor competency exam. Upon passing the exam, your Prometric proctor credentials will be sent to you via email.

4. How do I become a trainer?

Prometric Certified Professional Food Manager:

Prometric neither produces nor delivers training. However, it provides an exam outline to enable independent trainers to develop and tailor their own training programs, if desired. Additionally, Prometric is a licensed distributor of NEHA training materials. To purchase NEHA training materials, please call 1-800-624-2736.

Prometric has partnerships with several trusted training organizations. If you wish to become a trainer for the food manager exam, please contact one of our partners directly. 

SafeMark® Certified Food Protection Exam:

To become a SafeMark trainer and/or to order SafeMark training materials, please click here. 
Though Prometric does not require training for the food manager exam, some local jurisdictions require training hours before the exam in order to receive certification. Please check with your local jurisdiction for training requirements. 

Any trainer using Prometric’s exam cannot advertise any guarantee of passing. If you see a trainer offering any such guarantee, please notify Prometric by emailing foodsafetyproctors@prometric.com.

1.  How do I order exams?

For paper-based testing, you may order online here, or by calling 1-800-624-2736.

For internet-based exam vouchers, please call 1-800-624-2736. Exam vouchers need to be ordered 48 business hours before exam administration.

2.  When should I order my exams and what method do you use to ship them?

Exams should be ordered at least 10 business days prior to your administration date. Exams are shipped via UPS. If exams are needed sooner, the proctor may request expedited shipping for a fee. 

For online vouchers, please allow 48 business hours.

3.  How should I return the exams for processing?

Paper-based exams must be shipped within 2 days after the administration date. Exams must be sent back to Prometric via a traceable method such as UPS, USPS (with tracking), or FedEx. Proctors should retain tracking numbers and be ready to give them to Prometric should any shipping issues arise. 

Please send exams to:

Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236

When returning the exams to Prometric for grading, please be sure to include:

  • Exam Return Form with payment and used answer sheets
  • Seating Chart
  • Question/Comment Forms
  • Used exam booklets

4.  What is the turnaround time for processing?

For internet-based testing (IBT), the candidate will receive a score report with their results immediately upon completion. If they passed, a certificate will be mailed within 10 business days. 

For paper-based testing (PBT), once Prometric receives the exams, it takes approximately 10 business days for processing and scoring. Please note that processing times are dependent upon the timeliness of the proctor and their delivery of all the materials listed above.

5. Where are the results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

1.  How many questions are on the CPFM exam?

There are a total of 80 questions on the CFPM examination.

2.  Is there a time limit on the CPFM exam?

Yes, candidates must complete the exam within 2 hours unless they have Prometric-approved testing accommodations. If your candidate requires testing accommodation, please have them complete the accommodations request packet.

3.  What is the minimum passing score to receive certification?

For all states except for South Dakota, a student must receive a minimum score of 70% in order to achieve certification. For candidates wishing to work as a food manager in South Dakota, a minimum score of 75% is needed to achieve certification.

4.  Is the Prometric's CPFM exam nationally accepted?

The Prometric CPFM exam is ANSI-accredited and is 100% comparable to the other ANSI-accredited food manager exams.

5.  Will the local health department / health inspector accept this certificate?

Yes, as long as your local or state health officials recognize ANSI-accredited food manager exams, the Prometric exam will meet the requirements.

 

1.  How do I request another certificate of fail letter?

Please call 1-800-624-2736 to request another certificate or fail letter. Please note that there is a $25 fee for duplicate certificates.

2.  Why can't I register my candidates on TCNET?

Candidates are to register and create an account on TCNET themselves. It is preferred that candidates create their TCNET account in front of the proctor on the day they take the exam, so that the proctor is able to check that the candidate is registering with the name that is on their state-issued ID.

3.  Why isn't my voucher working?

Voucher issues are often due to attempting to use an expired or previously used voucher. If you are having issues, please check your voucher’s history and expiration date. Additionally, make sure there are no extra spaces before or after your voucher code, as this can cause the voucher to not work.

If you are still having trouble, please call technical support 1-866-794-3487 and select option 1.

4.  How do I get a candidate's name changed and another certificate sent? (Spelling corrections).

If you need a name corrected on a candidate’s certificate, please call 1-800-624-2736. Please have the following information available:

  • The date the candidate took the exam
  • The name that is currently on the candidate’s certificate

A fee may be charged.

Please note: Certificates are printed with the name provided before testing. For internet-based exams, Prometric uses the name provided when the candidate registered in TCNET. For paper-based exams, Prometric uses the name the candidate filled out (bubbled in) on the front of their answer sheet. If the name on the certificate is different than the name on the candidate’s registration or answer sheet, then Prometric will make the correction and reprint the certificate free of charge. However, Prometric will charge a $25 fee for certificate corrections if the name on the certificate reflects the name on the candidate’s registration or answer sheet, even if the name on the answer sheet or registration is incorrect. The name on the certificate should match the name on the candidate’s state-issued ID. Proctors should check candidate’s name and the name they used for the test to make sure it matches the name on their state-issued ID.

5.  Where are the results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

Contact Us

For technical support:

  • 1-866-794-3407 and select option 1

For exam and voucher ordering as well as certificate inquiries:

For general inquiries:

Billing or Payment:

Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236 

Proctor FAQ (SafeMark)

1.  What is the difference between a trainer and a proctor?

A proctor is someone who oversees an exam taking place. In order to be a proctor, you need to apply and become certified through Prometric. A proctor does not necessarily teach any type of course related to the exam, although the proctor can.

A trainer is someone who teaches a course that is intended to educate and prepare someone to take an exam. A trainer cannot administer a Prometric food manager exam unless he/she has passed the proctor competency exam and is an active Prometric food safety proctor.

2.  How do I become a proctor?

SafeMark® Food Protection Exam:

  1. If you are a FMI member please complete the online application found here.
  2. After completing the Online Proctor Application form, you will receive an emailed Proctor Agreement within 72 hours
  3. You must sign, scan and email the completed Proctor Agreement to foodsafety proctors@promectric.com
  4. Within 72 hours of sending the completed Proctor Agreement, you will receive another email that will provide instructions to launch the Proctor Competency Exam
  5. You will have two hours to complete the exam and a total of three attempts
  6. Within 72 hours of successfully completing the Proctor Competency exam, you will receive an emailed Welcome Letter with your:

a. Proctor ID number

b. URL to launch internet-based exams

c. Paper-based ordering procedures

3.  Where/When do I get my proctor credentials?

After your application has been reviewed by our team, you will be asked to take the proctor competency exam. Upon passing the exam, your Prometric proctor credentials will be sent to you via email.

4.  How do I become a trainer?

SafeMark® Certified Food Protection Exam:

To become a SafeMark trainer and/or to order SafeMark training materials, please click here.
Though Prometric does not require training for the food manager exam, some local jurisdictions require training hours before the exam in order to receive certification. Please check with your local jurisdiction for training requirements.

Any trainer using Prometric's exam cannot advertise any guarantee of passing. If you see a trainer offering any such guarantee, please notify Prometric by emailing foodsafetyproctors@prometric.com.

1. How do I order exams?

For paper-based testing, you may order online here, or by calling 1-800-535-6210.

For internet-based exam vouchers, please call 1-800-535-6210. Exam vouchers need to be ordered 48 business hours before exam administration.

2.  How should I order my exams and what method do you use to ship them?

Exams should be ordered at least 10 business days prior to your administration date. Exams are shipped via UPS. If exams are needed sooner, the proctor may request expedited shipping for a fee. 

For online vouchers, please allow 48 business hours.

3.  How should I return my exams for processing?

Paper-based exams must be shipped within 2 days after the administration date. Exams must be sent back to Prometric via a traceable method such as UPS, USPS (with tracking), or FedEx. Proctors should retain tracking numbers and be ready to give them to Prometric should any shipping issues arise. 

Please send exams to:

Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236

When returning the exams to Prometric for grading, please be sure to include:

  • Exam Return Form with payment and used answer sheets
  • Seating Chart
  • Question/Comment Forms
  • Used exam booklets

4.  What is the turnaround time for results?

For internet-based testing (IBT), the candidate will receive a score report with their results immediately upon completion. If they passed, a certificate will be mailed within 10 business days. 

For paper-based testing (PBT), once Prometric receives the exams, it takes approximately 10 business days for processing and scoring. Please note that processing times are dependent upon the timeliness of the proctor and their delivery of all the materials listed above.

5.  Where are the results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

1.  How many questions are on the SafeMark exam?

There are a total of 80 questions on the SafeMark examination.

2.  Is there a time limit on the SafeMark exam?

Yes, candidates must complete the exam within 2 hours unless they have Prometric-approved testing accommodations. If your candidate requires testing accommodation, please have them complete the accommodations request packet.

3.  What is the minimum passing score to obtain certification?

For all states except for South Dakota, a student must receive a minimum score of 70% in order to achieve certification. For candidates wishing to work as a food manager in South Dakota, a minimum score of 75% is needed to achieve certification.

4.  Is Prometric's SafeMark exam nationally recognized?

The Prometric SafeMark exam is ANSI-accredited and is accepted in all state and local jurisdictions where the CFP is recognized.

5.  Will the local health department / health inspector accept this certificate?

Yes, as long as your local or state health officials recognize ANSI-accredited food manager exams, the Prometric exam will meet the requirements.

1.  How do I request another certificate of fail letter?

Please call 1-800-535-6210 to request another certificate or fail letter. Please note that there is a $25 fee for duplicate certificates.

2.  Why can't I register my candidate on TCNET?

Candidates are to register and create an account on TCNET themselves. It is preferred that candidates create their TCNET account in front of the proctor on the day they take the exam, so that the proctor is able to check that the candidate is registering with the name that is on their state-issued ID.

3.  Why isn't my voucher working?

Voucher issues are often due to attempting to use an expired or previously used voucher. If you are having issues, please check your voucher’s history and expiration date. Additionally, make sure there are no extra spaces before or after your voucher code, as this can cause the voucher to not work. 

If you are still having trouble, please call technical support 1-866-794-3487 and select option 1.

4.  How do I get a candidate's name corrected and another certificate sent?

If you need a name corrected on a candidate’s certificate, please call 1-800-535-6210. Please have the following information available:

  • The date the candidate took the exam
  • The name that is currently on the candidate’s certificate

A fee may be charged.

Please note: Certificates are printed with the name provided before testing. For internet-based exams, Prometric uses the name provided when the candidate registered in TCNET. For paper-based exams, Prometric uses the name the candidate filled out (bubbled in) on the front of their answer sheet. If the name on the certificate is different than the name on the candidate’s registration or answer sheet, then Prometric will make the correction and reprint the certificate free of charge. However, Prometric will charge a $25 fee for certificate corrections if the name on the certificate reflects the name on the candidate’s registration or answer sheet, even if the name on the answer sheet or registration is incorrect. The name on the certificate should match the name on the candidate’s state-issued ID. Proctors should check candidate’s name and the name they used for the test to make sure it matches the name on their state-issued ID.

5.  Where are the exam results (score reports) and certificates for my testing candidates?

For paper based testing (PBT), the score reports and certificates are mailed according to the instructions the Proctor provided on their Exam Return Form. Proctors should clearly designate how the results/certificates should be sent. If no clear designation, the certificates will be sent directly to the candidates.

For internet-based testing (IBT), the candidates can view their preliminary results after completing the exam. Official results (certificate or failing score report) will be mailed directly to the address provided in the candidate’s TCNET profile. Proctors must ensure that the address is completely filled (include apartment number/suite number). Proctors do not automatically receive a score report. Please email examorders@prometric.com to request a candidate’s score report.

Contact Us

For technical support:

  • 1-800-535-6210

For exam and voucher ordering as well as certificate inquiries:

For general inquiries:

Billing or Payment:

Prometric
Attn: Food Safety Programs
7941 Corporate Drive
Nottingham MD 21236 

Regulatory FAQ

 1.  Is the Prometric Certified Professional Food Manager (CPFM) exam ANSI accredited?

Yes, the Prometric CPFM exam has been ANSI-CFP accredited for 15 years. View the Prometric ANSI accreditation certificate here.

2.  Is the Prometric CPFM exam harder than other Food Manager exams?

To say that one exam is harder than another is subjective to each test taker. The feedback we’ve received from test takers and training partners provides is that our exam is not more difficult than other exams and if a fair assessment of knowledge.

3.  Where does Prometric offer the CPFM exam?

The Prometric CPFM exam is administered in any of our testing centers or by an approved Prometric-certified proctor.

4.  How many different languages are available for the Prometric CPFM exam?

The exam is available in English, Spanish, Traditional Chinese, Vietnamese and Korean.

5.  How much does the Prometric CFPM exam cost?

At testing centers, the cost of the exam is $48. For other pricing with Prometric-certified proctors, please contact us at 1-800-624-2736.

6.  Is the Prometric CPFM exam the same as the Certified Food Manager exams offered by other providers?

The Prometric CPFM Exam is one of five Food Protection Manager certification programs that are ANSI-CFP accredited.

7.  What is the difference between certification programs and certificate programs?

With a certification program:

  • A credential is awarded to candidates based on a third-party assessment of competence by a credentialing body.
  • The content of a certification is based on a job or practice analysis that identifies the tasks and associated knowledge, skills and attributes (KSAs) required for competent performance.
  • A certification is time limited and must be regularly renewed as the candidate demonstrates continued competence.
  • A certificate is owned by the certification body and may be taken away from the certified person.
  • Accreditation involves looking at how the scheme was developed and how competence is assured.

With a certificate program:

  • A credential is awarded to candidates based on successful completion of training or educational program.
  • The content of a certificate program is based on the required learning objectives for the course curriculum.
  • Certificates from certificate programs generally do not have to be renewed.
  • Certificates are owned by the graduate and are not taken away even if the person eventually forgets what he/she has learned.
  • Accreditation involves looking at how the curriculum is developed, delivered and evaluated.

8.  Does Prometric offer food safety training?

Prometric does not offer food safety training, but we partner with a number of preferred food safety training providers.  Find a training partner.

9.  What pass rate is required when taking a Prometric CPFM exam?

Pass rate requirements may vary by state, city and local jurisdictions. Prometric offers both a 70%-based and 75%-based version exam to meet client and market requirements. Our certificate is valid for a maximum five years; however, Prometric defaults to jurisdictions that may require shorter expiration time limits.