Back

OmniContact CELPIP - HORIZON Program

Omni Contact Horizon Program CELPIP

What is Online Remote Proctoring with Prometric ProProctor?

Prometric provides remote proctoring exam sessions using our ProProctor™ application. Using this remote proctoring service allows you to pre-schedule a time and date for completing your exam at a location of your choice. You will be able to take your exam online while a Prometric proctor is overseeing the examination process remotely.

To ensure a positive experience using ProProctor throughout your exam, please read the following information.

Before scheduling your exam

  1. Check to make sure your internet speeds are at least 10MB. To test your speed, go to Fast.com.
  2. Have access to and install a working webcam.
  3. Review your system compatibility in advance by reviewing the ProProctor™ User Guide.
    • Important information regarding various devices
    • Chromebook: Not supported
    • iPad and Android Tablets: Not supported
    • Microsoft Surface: Must turn off tablet mode. How to turn off tablet mode.
  4. Watch the “What to Expect on Test Day” video to learn more about what to expect.

Schedule your exam at least 1 day prior to exam date

  • Testing will take about 1 hour.  Plan your appointment for a date and time when you will be available.
  • Schedule your appointment using the link on the left side of this page.
  • When scheduling, be careful to select the correct time zone, and time of day.  Appointments are available 24 hours a day, so be careful to select the correct AM/PM time that you will be available. 
  • After scheduling, you will receive a confirmation email from Prometric with your confirmation number. This will be needed to make any changes to your scheduled exam.
  • Download and install the most current ProProctor Application from  https://rpcandidate.prometric.com 
  • Open the ProProctor Application and test your system compatibility in advance as discussed in page 5 of the ProProctor™ User Guide
  • Important: Use the same workspace setup, location, and system you plan on using for the exam.

On exam date

  1. Make sure your testing environment is clean and clear of clutter. Exams can be paused or cancelled due to a cluttered desk or area.
  2. Have your Prometric confirmation number ready.
  3. On test day, you will be required to present one valid, government-issued photo ID that is legible. Acceptable Forms of ID are:
    • Driver’s License
    • Passport
    • Military ID Card
    • State Issued ID
  4. When all the above steps are complete, perform the following steps 15-30 minutes before your scheduled start time:
    • Close all applications.
    • Open the ProProctor application.
  • Enter your confirmation number and last name and follow the prompts to take your exam

To reschedule or cancel your exam

  • You can reschedule or cancel your appointment as long as you do so more than 24 hours before your appointment using the links on the left side of the page.  
  • Your confirmation number will be required to make any changes to your scheduled exam.
  • Additional Fees for Rescheduling or Cancelling may apply.

What happens if I have problems with my exam or system check?

North America
Locations Contact Open Hours
North America +1-800-273-2365 Mon - Fri: 8:00 am-8:00 pm ET
Latin America +1-443-751-4995 Mon - Fri: 9:00 am-5:00 pm ET
Asia Pacific
Location Hours Primary
China Mon-Fri 8:30-19:00 GMT +10:00 +86-10-62799911
India Mon-Fri 9:00-17:30 GMT +05:30 +91-0124-451-7160
Japan Sun - Fri: 8:30-19:00 GMT + 10:00 +03-5541-4800, +0120-347-737
Japan Mon-Fri 8:30-19:00 GMT +10:00 +0120-387-737
Malaysia Mon-Fri 8:00-20:00 GMT +08:00 +1800-18-3377
Other Countries Mon-Fri 8:30-19:00 GMT +10:00 +60-3-7628-3333
EMEA - Europe, Middle East, Africa
Location Hours Primary Secondary
Austria Mon-Fri 8:00-18:00 GMT +01:00 +0800-298-582 +31-320-23-9893
Belgium Mon-Fri 8:00-18:00 GMT +01:00 +0800-1-7414 +31-320-23-9892
Denmark Mon-Fri 8:00-18:00 GMT +01:00 +802-40-830 +31-320-23-9895
Eastern Europe Mon-Fri 8:00-18:00 GMT +01:00 NA +31-320-23-9895
Finland Mon-Fri 8:00-18:00 GMT +01:00 +800-93343 +31-320-23-9895
France Mon-Fri 8:00-18:00 GMT +01:00 +0800-807790 +31-320-23-9899
Germany Mon-Fri 8:00-18:00 GMT +01:00 +0800-1839-708 +31-320-23-9891
Ireland Mon-Fri 8:00-18:00 GMT +01:00 +1800-626104 +31-320-23-9897
Israel Mon-Fri 8:00-18:00 GMT +01:00 +180-924-2007 +31-320-23-9895
Italy Mon-Fri 8:00-18:00 GMT +01:00 +800-878441 +31-320-23-9896
Netherlands Mon-Fri 8:00-18:00 GMT +01:00 +31-320-23-9890  
Norway Mon-Fri 8:00-18:00 GMT +01:00 +800-30164 +31-320-23-9895
Other Countries Mon-Fri 8:00-18:00 GMT +01:00 +31-320-239-800  
Poland Mon-Fri 8:00-18:00 GMT +01:00 +00800-4411321 +31-320-23-9895
Portugal Mon-Fri 8:00-18:00 GMT +01:00 +0800-203589 +31-320-23-9985
Russia Mon-Fri 8:00-18:00 GMT +01:00 +7-495-580-9456 +31-320-23-9895
South Africa Mon-Fri 8:00-18:00 GMT +01:00 +0800-991120 +31-320-23-9879
Spain Mon-Fri 8:00-18:00 GMT +01:00 +900-151210 +31-320-23-9898
Sweden Mon-Fri 8:00-18:00 GMT +01:00 +0200-117023 +31-320-23-9895
Switzerland Mon-Fri 8:00-18:00 GMT +01:00 +0800-556-966 +31-320-23-9894
Turkey Mon-Fri 8:00-18:00 GMT +01:00 +800-44914073 +31-320-23-9895
United Kingdom Mon-Fri 9:00-18:00 GMT +0800-592-873 +31-320-23-9895