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Frequently Asked Questions


  1. What is MyItemWriterTM?
    MyItemWriterTM is an application that allows users to easily create, edit, upload and review test items anytime and anywhere. MyItemWriter is available for download and use on a PC and through the Apple App Store, Android App Store and Windows Store for tablet devices.

  2. Are there any prerequisites required to use the MyItemWriter App?
    There are no prerequisites required in order to start writing items. MyItemWriter features an intuitive user interface with simple downloading instructions and instant access to item development and review workflow automation tools.

  3. Where do I go to download the MyItemWriter App?
    MyItemWriter is available for download at www.prometric.com/myitemwriter for the laptop / desktop version, and the mobile optimized versions are available for download directly from these mobile app stores: Apple App Store, Android App Store and Windows Store.

  4. Can I work offline or must I work online?
    Once you download the MyItemWriter App, you’ll be able to complete and save your work on your device, eliminating the risk of losing your work online due to a failed Internet connection or when there is no Internet connection available — such as when traveling. At any time, you can upload your items via an Internet connection to your designated item bank for review.

  5. What does MyItemWriter cost?
    MyItemWriter is available to anyone at no charge. We honor innovation at Prometric, and our goal is to expand the number of subject matter experts contributing to competency testing around the world.

  6. Is my data safe?
    Yes. MyItemWriter uses advanced 128-bit encryption to ensure that transmitted data are not compromised, regardless of the connection type.

  7. On what devices can I use MyItemWriter App?
    MyItemWriter is available for use on PCs and tablets (i.e., iPad, Android Tablet). MyItemWriter has been optimized for viewing and use on iOS devices such as Apple’s iPad, Android devices from Samsung, HTC, LG, and Motorola and Windows-based tablets.

  8. What are the technical requirements required for using MyItemWriter?

    The minimum technical requirements to use MyItemWriter include:

    • Windows 7, Windows XP or Windows Vista
    • Microsoft .NET Framework 4
    • Intermittent Internet Access
    • 1Ghz 32-bit (x86) or 64-bit (x6) processor (depending on the minimum requirements of the operating systems)
    • 1 GB of system memory (depending on the minimum requirements of the operating system)
    • A hard disk with at least 700 MB of available space

     

    Device Operating System / Version Storage Memory
    PC Windows 7 Recommended
    (Backward compatible for XP & Vista)
    700 MG 1GB
    iPad iOS \ iPad 1, 2 and 3 300 MB 500 MB
    Android Tablet v4 – “Ice Cream Sandwich” 300 MB 500 MB
    Windows Tablet Windows 8 300 MB 500 MB


  9. Is user support available for MyItemWriter?
    Support representatives are available via e-mail at pro-myitemwritersupport@prometric.com.

  10. Is subject matter support available for MyItemWriter?
    Support representatives are available via e-mail at pro-myitemwritersupport@prometric.com.

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Prometric's NEW Item Authoring Tool will save you time & money when developing exam content