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While payment methods and requirements vary by test program, in all cases payment must be made in full before your test appointment.

What payment methods may I use to pay for my examination?

Generally, we accept all major credit cards. For some exams programs we also accept certified bank checks, money orders or wire transfers.

How do I use a voucher to "pay" for my exam?

When you schedule your appointment online or by telephone, you will be asked to provide your method of payment. Provide your voucher number at this time. You may also present the voucher onsite at your local test center.

Prometric vouchers are non-returnable, non-refundable and may only be used for the type of test indicated on the voucher. Terms and conditions of use accompany each voucher order along with the expiration date. Vouchers may not be redeemed after the expiration date.

When will my credit card be charged?

Credit card processing time varies depending upon the exam. Your credit card may be charged from the time you schedule your appointment up to the time you are scheduled to test.

How can I request a receipt?

You can print your receipt yourself as part of the online scheduling and registration process, at the end of your payment transaction. There are some exams for which you do not pay Prometric directly, but rather you pay the testing organization whose test you are taking. In these cases you must request a receipt from that organization, and not from Prometric.

Alternatively, you can contact us via email and request a confirmation letter which includes the amount you paid for your exam.

How do I determine the cost of a particular exam?

The cost of any exam is dictated by the organization whose exam it is. You can likely find pricing information on that organization’s website. In addition, it will be visible at some point during the online scheduling and registration process.

If I cancel my exam, am I eligible for a refund?

Possibly. Whether or not you receive a refund for your cancelled exam depends on the exam you were scheduled to take, how far in advance you cancel your exam and the rules and procedures surrounding exam cancellation set forth by the organization whose exam it is. Each organization has its own rules surrounding how cancellations and refunds are handled, so please refer to the sponsoring organization for information specific to your exam.

WHAT TO EXPECT

Prometric offers resources so you know what to expect on test day.