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How do I schedule a Prometric exam?

The quickest and easiest way to schedule your exam is to do it online, which is available 24 hours a day, seven days a week. And since you’re already on our website, you’re already partly done! Here’s how to do the rest:

From our home page, search for or select the name of the test you want to take. You’ll be brought to the “home page” for the organization whose exam it is. Click “Get started” and simply follow the on-screen instructions to complete the process. You’ll go through a handful of steps that will include finding a test center where your exam is available, entering your personal information, supplying eligibility information, if necessary and payment screens.

What information should I be prepared to provide when I schedule my appointment?

When you schedule your appointment, you should be prepared to provide any or all of the following information. Not all exam sponsors require all information, what you need to provide will vary depending on what exam you are taking.

  • Your name. The name used to schedule your appointment must EXACTLY match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature and your photograph.
  • Your Social Security, Social Insurance or Prometric Testing I.D. (SP#) Number 
  • Contact phone numbers - If there is a problem, we will use these numbers to reach you
  • Mailing address - Please provide the address to which you would like any paper correspondence sent.
  • Exam number and title
  • Eligibility information, if required
  • E-mail address - Once again for contact purposes, this is often the fastest and most effective means of contact. Many test sponsors require e-mail contact information for registration.

Can I cancel and/or reschedule my test appointment via the Prometric Web site?

Yes. Many test appointments can be cancelled and/or rescheduled through the Prometric Web site. From the Prometric.com home page, click on the button for what you’d like to do (either cancel or reschedule). Then, simply follow the on-screen instructions which will walk you through the process, step by step

As part of the process you’ll need to provide the confirmation number you received when you scheduled your exam initially, so please have it with you. If you do not have your confirmation number, please contact our customer service center.

How far in advance do I need to reschedule my exam so that I don’t get charged a fee?

The fee to reschedule an exam varies by testing organization, as does the amount of time you have to do so without penalty. Please check the procedures specific to the organization whose exam you are taking for rescheduling timeliness and penalties.

How long will it take for my eligibility or authorization to test to be downloaded into the system so that I can schedule an appointment to test?

Please note that not all test sponsors require eligibility, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 48-72 hours of receiving authorization from the test sponsor.

Why would my local test center tell me that they don't schedule appointments?

The testing centers' primary purpose is to administer exams. Some centers may schedule appointments if you call them directly, however, this is more the exception than the rule. Most will not. Test centers prefer to have all of their appointments scheduled online or through the Prometric Contact Center. It is fast and easy to schedule an exam using Prometric’s website. Click here to get started.

How do I obtain the appointment date and time I want to take my exam?

When you go to our online registration Web site or speak to a representative from our Contact Center, you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you’ll be able to search for, and identify, an alternative date.

My appointment is scheduled for today, however the testing center is closed. What should I do?

Sometimes unforeseen circumstances require a test center to unexpectedly close. Should this happen, we will make every effort to contact so that you don’t show up at the center. We will try contacting you by e-mail and by telephone, so please ensure that the contact information you provide during the scheduling and registration process is accurate.

Should your center unexpectedly close for any reason, you will be contacted by the Prometric rescheduling department within 48-72 hours to reschedule your appointment. We apologize for any inconvenience.

How far in advance must you schedule an exam?

It really depends on the exam. Some exams are only available for a few dates per year; others are available every day. Depending on the exam, Prometric may administer same-day exams, Monday through Friday. Other examinations may require 45-day advance appointment scheduling to ensure that the testing center has availability. Your test sponsor may provide you with specific information for the examination you are trying to schedule.

I just want to make sure my exam is still on. How can I confirm it?

As part of the process you’ll need to provide the confirmation number you received when you scheduled your exam initially, so please have it with you. If you do not have your confirmation number, please contact our customer service center.

Who is my test sponsor?

A test sponsor is not your employer or company sponsoring you to take an exam. Instead, the sponsor is responsible for providing the test material - this could be a state, an organization, or an institution. For example, if you are scheduling an exam with Microsoft, Microsoft is your test sponsor. Begin by typing “Microsoft” into the search box, or by selecting from the alphabetized tabs and locating it on the list. Similarly, if you are taking a state-based exam in the state of Maryland, you can type “Maryland” into the search box or locate it on the alphabetical list.

 

 

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