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Prometric has a friendly and efficient global customer service staff ready and willing to assist in any way.
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ARE YOU A TEST TAKER WITH A QUESTION ABOUT YOUR EXAM?

Please check out our resources below to select the appropriate area you have a question about. Complete and submit the easy-to-follow online form. Your submission will be forwarded to a Prometric representative.

Note: To check the status of your testing center location, please visit our Site Status page, where you’ll find a list of all centers that are closed due to inclement weather or other circumstances.

 

FIND YOUR ANSWERS THROUGH . . .




Frequently Asked Questions

Have a question about your exam? Check out these FAQs to find answers to our most commonly asked questions.

 

CONTACT US ABOUT . . .





Arrange Testing Accommodations

on your exam day






Refunds

North America and Latin America

Other Countries





Register a Complaint

about Prometric and the service provided






Reimbursements

North America and Latin America

Other Countries





Thank the Team

on your positive experience






Request an Appeal

North America and Latin America

Other Countries




Report a Security Issue

Send feedback anonymously


 
 

Still have a question?

 



Email Us

Contact Prometric's Customer Service department by completing the online form.




Call Us

Contact phone numbers are test sponsor-specific. Obtain the correct telephone number for your program and region by choosing your testing sponsor.


 Share your suggestions for improving your online experience with our feedback form.

EChat With Our Candidate Care Team

 
Login to Chat Have a question or concern? Contact Prometric’s Candidate Care using our online Chat.
  • Available Saturdays and Sundays only, 12 - 6 a.m. and 11 a.m.-3 p.m. US EST
  • For test takers in the Americas, Europe, Middle East, Africa and Asia Pacific

CONTACT YOUR SPONSOR

Test sponsor phone numbers are located on the left in the RELATED LINKS section of your sponsor's landing page. Begin by clicking the arrow & finding your test sponsor.