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Prometric has a friendly and efficient global customer service staff ready and willing to assist in any way.
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ARE YOU A TEST TAKER WITH A QUESTION ABOUT YOUR EXAM?

Please check out our resources below to select the appropriate area you have a question about. Complete and submit the easy-to-follow online form. Your submission will be forwarded to a Prometric representative. Note: To check the status of your testing center location, please visit our Site Status page, where you’ll find a list of all centers that are closed due to inclement weather or other circumstances.

FIND YOUR ANSWERS THROUGH . . .




Frequently Asked Questions

Have a question about your exam? Check out these FAQs to find answers to our most commonly asked questions.

CONTACT US TO . . .


Contact Customer Service

Contact Customer Service

For QUESTIONS regarding:

  • Appointments
  • Password resets
  • Merging accounts
  • And other general inquires – please click here.

For scheduling, rescheduling or cancellations, please first select your test sponsor from the list and then follow the appropriate steps

dividing line Request a Refund

Request a Refund

to Your Testing Appointment

Arrange Testing Accommodations

Arrange Testing Accommodations

on your exam day

Request a Reimbursement

Request a Reimbursement

to Your Testing Appointment

Thank the Team

Thank the Team

on your positive experience

Request an Appeal

Request an Appeal

to Your Testing Appointment

Register a Complaint

Register a Complaint

about Prometric and the service provided

Report a Security Issue

Report a Security Issue

Send feedback anonymously

 

Still have a question?

 
Call Us


Call Us

Contact phone numbers are test sponsor-specific. Obtain the correct telephone number for your program and region by choosing your testing sponsor.

 
Call Us


New Business Inquiry

Click for more information about Becoming a Test Center.

Share your suggestions for improving your web experience

Suggestions

Share your suggestions for website improvement here.


EChat With Our Candidate Care Team

 
 

 

Have a question or concern? Contact Prometric's Candidate Care using our online Chat.
  • Available Tuesdays through Thursdays between 9am-5pm US EST
  • Available Saturdays and Sundays only, 12 - 6 a.m. and 11 a.m.-3 p.m. US EST
  • For test takers in the Americas, Europe, Middle East, Africa and Asia Pacific
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CONTACT YOUR SPONSOR

Test sponsor phone numbers are located on the left in the RELATED LINKS section of your sponsor's landing page. Begin by clicking the arrow & finding your test sponsor.