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Prometric has a friendly and efficient global customer service staff ready and willing to assist in any way.
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ARE YOU A TEST TAKER WITH A QUESTION ABOUT YOUR EXAM?

Please check out our resources below to select the appropriate area you have a question about. Complete and submit the easy-to-follow online form. Your submission will be forwarded to a Prometric representative. Note: To check the status of your testing center location, please visit our Site Status page, where you’ll find a list of all centers that are closed due to inclement weather or other circumstances.

FIND YOUR ANSWERS THROUGH . . .




Frequently Asked Questions

Have a question about your exam? Check out these FAQs to find answers to our most commonly asked questions.

CONTACT US TO . . .


Contact Customer Service

Contact Customer Service

For QUESTIONS regarding:

  • Appointments
  • Password resets
  • Merging accounts
  • And other general inquires – please click here.

For scheduling, rescheduling or cancellations, please first select your test sponsor from the list and then follow the appropriate steps

dividing line Request a Refund

Request a Refund

to Your Testing Appointment

Arrange Testing Accommodations

Arrange Testing Accommodations

on your exam day

Request a Reimbursement

Request a Reimbursement

to Your Testing Appointment

Thank the Team

Thank the Team

on your positive experience

Request an Appeal

Request an Appeal

to Your Testing Appointment

Register a Complaint

Register a Complaint

about Prometric and the service provided

Report a Security Issue

Report a Security Issue

Send feedback anonymously

 

Still have a question?

 
Call Us


Call Us

Contact phone numbers are test sponsor-specific. Obtain the correct telephone number for your program and region by choosing your testing sponsor.

 
Call Us


New Business Inquiry

Click for more information about Becoming a Test Center.

Share your suggestions for improving your web experience

Suggestions

Share your suggestions for website improvement here.



The eChat support will be closed on Sunday, November 20th for both sessions. We apologize for any inconvenience.


EChat With Our Candidate Care Team

 
Login to Chat   Have a question or concern? Contact Prometric’s Candidate Care using our online Chat.
  • Available Saturdays and Sundays only, 12 - 6 a.m. and 11 a.m.-3 p.m. US EST
  • For test takers in the Americas, Europe, Middle East, Africa and Asia Pacific

CONTACT YOUR SPONSOR

Test sponsor phone numbers are located on the left in the RELATED LINKS section of your sponsor's landing page. Begin by clicking the arrow & finding your test sponsor.