Testing AccommodationsIf you require testing accommodations, you cannot schedule your exam until you have received written notification from ISACA that accommodations have been approved. Testing accommodations will NOT be added retroactively to previously scheduled exam appointments. If you have not received approval for a reasonable testing accommodation, please contact ISACA at firstname.lastname@example.org. If you have received approval from ISACA but have not contacted a Prometric regional office to schedule your exam, go to the Arrange Testing Accommodations page for contact information for a regional office near you.
Rescheduling ExamsIf you find that you must reschedule your exam appointment, to avoid an additional fee, you must reschedule at least 30 days in advance of the originally scheduled exam. Rescheduling fees will apply as follows:
What to Bring to the Testing CenterYou will be required to present a proper form of identification. The name on the identification must be the same as the name that appears on your ISACA profile. If you fail to produce the proper form of identification, you will not be admitted to the examination and will forfeit your exam fees. The form of identification must bear the candidate’s signature and a recent photograph. For more information about proper identification and how to change your name if needed, please refer to the Exam Candidate Name Changes section in the ISACA CSX Exam Candidate’s Guide.
What Time to Arrive at the Testing CenterPlan to arrive 30 minutes before the scheduled appointment to allow time for check-in procedures. If you are late in arriving, you may be required to forfeit the appointment and the exam fee will not be refunded. If you miss the appointment, you will be required to forfeit the exam fee and purchase another exam before scheduling another appointment.
What to Expect on Exam DayPlease reference the ISACA CSX Exam Candidate’s Guide for a detailed listing of exam rules and acts of misconduct. Once you have been admitted into the exam room and seated at a computer, you will be prompted to enter your email. This email address must match the email address that appears on your ISACA profile. Once entered, the exam will download automatically. This downloading period could last up to 5 minutes. Once you have completed your exam, you will hit SUBMIT SCORE. A preliminary score will display on the computer screen once you have submitted your exam. Within 10 business days you will receive an email from ISACA containing your final authorized exam result.
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