The Refund Committee will review requests and email decisions to candidates within 4 business days of receipt unless further research and/or documentation are required. Refund and reimbursement requests made via phone will not be accepted.
Grounds for an appeal include evidence of bias, fraud, discrimination, or manifest error in the administration of the examination. You may submit an appeal in writing within 30 days of receipt of your examination results. Your letter must state the evidence and basis for your appeal and include all relevant facts.
Important Notice: Disagreement with scores is not grounds for an appeal. Additionally, an appeal will not result in the re-rating of an exam or a retesting opportunity unless an administrative error warrants these actions.
PrometricATTN: Appeal Committee7941 Corporate Dr.Nottingham, MD 21236(443) 751-4800
Faxed appeals will not be accepted because an original signature is required. The Appeals Committee will review your concern and send you a written response within 45 days of receipt.
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