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For questions regarding Home Care Aide certification requirements, laws or the program, please send an e-mail to:

Questions regarding the examination process should be directed to Prometric at: To assist us in providing you with an answer to your question in a timely manner, your email should include your name, address, date of birth and Prometric ID (if known).

Prometric’s WA HCA team can be reached at the following address:
7941 Corporate Dr.
Nottingham, MD 21236
(800) 324-4689