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Q: Why is Prometric implementing rescheduling and cancellation fees?

A: Prometric's goal is to provide Microsoft candidates with the right test at the right time and in a location that is convenient for them. As such, Prometric strives to provide each and every Microsoft candidate with a comprehensive selection of dates, times and locations that make it straightforward, secure and convenient for them to test. It is also our goal to provide candidates with the ability to make bookings as much as three months in advance allowing Microsoft candidates maximum flexibility in order to train, prepare, and practice for their exam.

When a Microsoft candidate schedules an exam with Prometric at a particular time and location, that seat is fully reserved for that candidate and is not available for other Microsoft candidates. At the time of reservation, that specific time and date is taken out of the scheduling and registration system; so, by cancelling or rescheduling at short notice, other Microsoft candidates are deprived from being able to use that time and seat.

Therefore effective July 15th 2011, Prometric will implement cancellation and rescheduling fees for Microsoft candidates that cancel or reschedule their testing appointment with less than a 15-day notice. (For a list of applicable fees by country, visit http://www.prometric.com/Microsoft/reschedulecancellationpolicy.htm)

Q: When is the rescheduling / cancellation fee applied?

A: There is no charge to reschedule or cancel bookings that are 15 or more days from the date of original booking. However, any rescheduling/cancellations less than 15 days to the date of original booking will be assessed a fee.

Q: Does the 15 days include the day of the call and the exam date?

A: Yes, the 15 days include the day of the call. For example, a candidate scheduled for 15-August must call Prometric on or before 31-July.

Q: Are weekends counted in the 15 days?

A: Yes, weekends are counted in the 15 days as well as local holidays.

Q: What if I call in 16 days prior to the test date, will I be charged a rescheduling/cancellation fee?

A: No, the rescheduling fee will not be charged. Only candidates that call with less than 15 days notice will be charged the rescheduling fee.

Q: How much will the fee be for rescheduling and cancellation?

A: Rescheduling and cancellation fee varies by country. Click here for details.

Q: How will this fee be applied?

A: Your credit card will be charged the fee and will appear on your credit card statement as a Prometric fee.

Q: What if my cancellation or rescheduling is due to a personal or medical emergency?

A: If you are forced to cancel or reschedule due to personal hardship, accident or illness we will require a medical / police report. For more information, please visit Customer Service.

Q: I used a voucher for my original booking. How do I pay for the rescheduling/cancellation fee?

A: We only accept credit card payments for the rescheduling/cancellation fee. Click here for fee details.

Q: If I cancel after having paid the rescheduling/cancellation fee, will my refund include the rescheduling/cancellation fee?

A: You will receive the amount paid for the exam. The reschedule/cancellation fee will not be refunded.

Q: Am I able to reschedule my booking at a testing center?

A: Yes, if you have originally scheduled at a testing center, you may reschedule at a testing center. However, if your original booking is originally scheduled via web registration or Prometric contact center, you cannot reschedule at a testing center. You must reschedule or cancel via web registration system or Prometric contact center.

Q: Are there any exceptions to the reschedule/cancellation fee?

A: Yes, free exams for Microsoft employees and free beta exams are exempt from the reschedule/cancellation fee. Candidates are still required to reschedule/cancel at least 1 business day prior to their appointment. You will need to contact the Regional Prometric Contact Center directly in order to reschedule without the fee in these cases only. To locate contact information, please visit www.prometric.com/microsoft and click “Contact Numbers” on the left-hand toolbar.

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