Skip Ribbon Commands Skip to main content
Get Started 
 
 
 

Rescheduling or cancelling your EXIN exam


Effective Monday June 17, 2013, Prometric will implement cancellation and rescheduling fees for EXIN candidates that cancel or reschedule their testing appointment with less than a 30-day notice. The fee that applies is $30 (US dollars) or the foreign currency equivalent.

It is Prometric's goal to provide EXIN candidates with the right test at the right time and in a location that is convenient for them. As such, Prometric strives to provide each and every EXIN candidate with a comprehensive selection of dates, times and locations that make it straightforward, secure and convenient for them to test. It is also our goal to provide candidates with the ability to make bookings as much as three months in advance allowing EXIN candidates maximum flexibility in order to train, prepare, and practice for their exam.
When an EXIN candidate schedules an exam with Prometric at a particular time and location, that seat is fully reserved for that candidate and is not available for other candidates. At the time of reservation, that specific time and date is taken out of the scheduling and registration system; so, by cancelling or rescheduling at short notice, other candidates are deprived from being able to use that time and seat.

Rescheduling or cancelling your exam is made easy: Visit https://www.register.prometric.com/RescheduleCancel.asp or contact our Regional Contact Centre: https://www.prometric.com/clients/contact-numbers?client=EXIN

Why is Prometric implementing rescheduling and cancellation fees?

Prometric's goal is to provide EXIN candidates with the right test at the right time and in a location that is convenient for them. As such, Prometric strives to provide each and every EXIN candidate with a comprehensive selection of dates, times and locations that make it straightforward, secure and convenient for them to test. It is also our goal to provide candidates with the ability to make bookings as much as three months in advance allowing EXIN candidates maximum flexibility in order to train, prepare, and practice for their exam.
When an EXIN candidate schedules an exam with Prometric at a particular time and location, that seat is fully reserved for that candidate and is not available for other candidates. At the time of reservation, that specific time and date is taken out of the scheduling and registration system; so, by cancelling or rescheduling at short notice, other candidates are deprived from being able to use that time and seat.

Therefore effective 17 June 2013, Prometric will implement cancellation and rescheduling fees for EXIN candidates that cancel or reschedule their testing appointment with less than a 30-day notice. The fee that applies is $30 (US dollars) or the foreign currency equivalent.

When is the rescheduling / cancellation fee applied?

There is no charge to reschedule or cancel bookings that are 30 or more days from the date of original booking. However, any rescheduling/cancellations less than 30 days to the date of original booking will be assessed a fee.

Can I cancel or reschedule my exam on the day of the appointment?

The Prometric Exam Information email that you receive after scheduling your exam states that requests to cancel or reschedule must be made one full business day in advance of your scheduled appointment, by 6:00 PM Eastern Time. If you cancel your appointment prior to the deadline, you will be eligible for a refund, along with a charge for any applicable fees. Cancellations made with less than one full day's notice will not be granted and you will forfeit the testing fee.

Are weekends counted in the 30 days?

Yes, weekends are counted in the 30 days as well as local holidays.

What if I call in 31 days prior to the test date, will I be charged a rescheduling/cancellation fee?

No, the rescheduling fee will not be charged. Only candidates that call with less than 30 days notice will be charged the rescheduling fee.

Does the 30 days include the day of the call and the exam date?

Yes, the 30 days include the day of the call. For example, a candidate scheduled for 15-May must call Prometric on or before 15-April.

How much will the fee be for rescheduling and cancellation?

Rescheduling and cancellation fee is $30 USD or the foreign currency equivalent

How will this fee be applied?

Your credit card will be charged the fee and will appear on your credit card statement as a Prometric fee.

What if my cancellation or rescheduling is due to a personal or medical emergency?

If you are forced to cancel or reschedule due to personal hardship, accident or illness we will require a medical / police report. For more information, please visit Customer Service

I used a voucher for my original booking. How do I pay for the rescheduling/cancellation fee?

We only accept credit card payments for the rescheduling/cancellation fee.

If I cancel after having paid the rescheduling/cancellation fee, will my refund include the rescheduling/cancellation fee?

You will receive the amount paid for the exam. The reschedule/cancellation fee will not be refunded.

Am I able to reschedule my booking at a testing center?

Yes, if you have originally scheduled at a testing center, you may reschedule at a testing center. However, if your original booking is originally scheduled via web registration or Prometric contact center, you cannot reschedule at a testing center. You must reschedule or cancel via web registration system or Prometric contact center.

24 HOUR SCHEDULING

Schedule an exam on Prometric’s website 24/7.