Our goal is to provide a quality exam and a pleasant testing experience for every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you. We provide an opportunity for general comments at the end of your exam. Your comments will be reviewed by our personnel, but you will not receive a direct response.
If you would like to submit an appeal concerning examination content, registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), please submit an appeal by visiting customer service: appeals.
The Appeals Committee will review your concern and send you a written response within 20 business days of receipt.
Important Notice: Disagreement with scores is not grounds for an appeal. Additionally, an appeal will not result in the re-rating of an exam or a retesting opportunity unless an administrative error warrants these actions.
Please contact Prometric if you any additional questions or concerns.
PrometricAppeals Committee7941 Corporate DriveNottingham, MD 21236(443) 751-4800
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