Paul Forrester joined Prometric in October 1999 and was named Senior Vice President, Operations and Chief Technology Officer in August, 2017. In his current role, Mr. Forrester has responsibility for global service delivery which includes the Prometric testing network and client-facing operations to increase performance efficiency and consistently deliver service excellence to clients and their candidates. Additionally, he manages all technological functions for the company to create, implement and maintain a technology strategy for Prometric that is aligned with corporate and client-facing global business objectives.
Mr. Forrester has worked on a number of key technology initiatives for Prometric, most recently with his leadership of the Prometric Surpass technology platform implementation. He also has helped drive the adoption of a standards-based technology service management methodology and is transforming Prometric's data management strategy for the future. He helped create a technology planning process to drive the implementation of technology initiatives that sharpened market and customer focus and extended Prometric's portfolio of solutions. Mr. Forrester also regularly manages the simplification of Prometric's technology environment to increase efficiency and reliability while enhancing system functionality.
Prior to his current position at Prometric, he served as Chief Technology Officer for 11 years. Mr. Forrester holds a Bachelor of Science degree in electrical engineering from the University of Maryland and received his Master of Business Administration (MBA), with a focus on information technology management, from the University of Baltimore.
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