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FPO
The right people.
The right processes. The right technology.
The right personalized attention.

Specialized Expertise

At Prometric, we are well known for our industry knowledge and expertise, which touch every area of our business.

Our People: Dedicated Experts

Our employees around the world . . . from our systems engineers to our test developers . . . our client services managers and psychometricians to our test center administrators . . . all work diligently to deliver exceptional customer service through every step of the exam process. Collectively, they possess decades of experience and knowledge that are passed to our clients for use and application in their exam programs.

Our Processes: Proven Methodologies

Decades of industry knowledge and insight come with processes and methodologies that are tried and true. Prometric follows recognized industry standards so organizations can rest assured that their exam programs are legally defensible, valid and sound. We have successfully delivered tens of millions of exams, have converted hundreds of exam programs from paper to computer and have developed millions of exam items, all using proven methodologies and demonstrated experience.

Our Technology: Proprietary, Secure, Customized, Flexible

We have a talented technology staff who work exclusively on building software and applications that best serve the needs of our clients. In fact, client feedback and requirements are the single largest source of the input for the technology investments we make. And since our clients and candidates are the inspiration for our technological advancements, almost all of our technology is customized and flexible. In addition, all of our technology systems are built with a strict focus on security. Prometric’s systems and technology are regularly evaluated by third-party organizations to ensure that the security is of a certain level and that the technology controls and processes in place are effective. We are proud of our levels of compliance with the following:
  • Payment Card Industry (PCI)
  • Federal Information Security Management Act (FISMA)
  • ISO 9001 2008 quality Management Standard
  • ISO 14001 Environmental Management Standard
  • ISO 27001 Certification Information Security Management System
  • OHSAS 18001 Health and Safety Standard.

Our Relationships: Personalized Attention

Providing positive, personalized attention to our clients and test takers is one of our most important priorities. Every client is unique; every organization has individual goals. We work with clients, as an extension of their team, to understand exactly who they are, what they need and what the goals of their program are. We then create a customized testing solution just for them. And the levels of personalized attention continue long after the first exam is delivered. Client services managers are in touch frequently to check in, meet and brainstorm about new or improved tactics that could help increase exam volume, program growth or accessibility to test takers.