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Contact Customer Service

Get exam support

Follow the directions to submit an exam support request. We’ll connect you to a team member who can respond to your request and provide the specific exam support you need.

If you need to schedule, reschedule or cancel your exam appointment, find your exam and click the applicable scheduling link. Our team is unable to support scheduling requests due to privacy concerns. 

If you need support with a Nurse Aid exam, visit Nurse Aid select your state and click the applicable state to access the support email address.  

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Thank you for contacting Prometric. We are unable to assist you via this form. Please find the contact information below for further assistance:

United States: 1-800-306-3926 (toll-free)
Mon-Fri: 8:00am-9:00pm ET

Outside the U.S.:1-443-751-4193 (toll)
Mon-Fri: 8:00am-9:00pm ET

Website: www.prometric.com/see

Prometric
Attn: IRS Special Enrollment Examination
7941 Corporate Drive
Nottingham, MD 21236

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