Attention: In response to COVID-19 procedures, Prometric has temporarily redirected their Candidate Care staff from inbound phone inquiries to service issues dealing with capacity displacements and cancellations. If you are having trouble with the online scheduling system, communications to Prometric are being directed via the form on their contact us page. This is currently the best avenue to ensure you receive support. Please be warned that response times may still be delayed due to a high volume of requests.
Important Update: Remote Testing Suspended in South Korea
As of November 8, 2022, API is suspending all remote testing in South Korea. All candidates in South Korea must take an exam at an in-person Prometric exam center. For any questions, reach out to Inspector@api.org.
API Candidates - What to Expect on Exam Day
Depending on the exam you are eligible to take, you have the option to take the exam at a Prometric Testing Center or as a remotely proctored online exam.
Scheduling your exam:
- To schedule your exam at a Prometric Testing Center
Schedule your Exam at a Prometric Testing Center
Reschedule your Exam at a Prometric Testing Center
- To reschedule your exam from a Prometric Testing Center appointment to a Remotely Proctored appointment
Reschedule to a Remotely Proctored Exam
- To schedule a Remotely Proctored Exam
Review the ProProctor User Guide and confirm your computer’s compatibility to allow remote proctoring. Remote proctored online exams are offered using Prometric’s ProProctor™ application. For a remotely proctored exam, you must supply the computer which must have a camera, microphone and an internet connection and be able to install a lightweight app prior to the test event. You will be able to take the exam online while a Prometric proctor is overseeing the examination process remotely.
To confirm that your computer and network will allow testing through ProProctor™ click here.
Schedule your Remotely Proctored Exam
Reschedule your Remotely Proctored Exam
When scheduling your exam, you will need to provide an e-mail address to which Prometric will send your exam confirmation and API exam results. If you have difficulty scheduling your exam, please call the appropriate Prometric Regional Registration Center below directly.
- To reschedule your exam from a Remotely Proctored appointment to a Prometric Testing Center appointment
Contacts By Location
Americas
Locations | Contact | Open Hours | Description |
---|---|---|---|
United States Mexico Canada | 1-866-272-8378 |
Mon - Fri:
8:00 am-8:00 pm
ET
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Latin America | +1-443-751-4995 |
Mon - Fri:
9:00 am-5:00 pm
ET
|
Asia Pacific
Locations | Contact | Open Hours | Description |
---|---|---|---|
India | +91-124-4147700 |
Mon - Fri:
9:00 am-5:30 pm
GMT +05:30
|
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Japan | +81-3-6204-9830 |
Mon - Fri:
9:00 am-6:00 pm
GMT +09:00
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Australia Indonesia Malaysia New Zealand Philippines Singapore Taiwan Thailand | +603-76283333 |
Mon - Fri:
8:30 am-7:00 pm
GMT +10:00
|
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China | +86-10-82345674, +86-10-61957801 (fax) |
Mon - Fri:
8:30 am-7:00 pm
GMT +10:00
|
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Korea | 007-9814-2030-248 |
Mon - Fri:
8:30 am-7:00 pm
GMT +10:00
|
EMEA - Europe, Middle East, Africa
Locations | Contact | Open Hours | Description |
---|---|---|---|
Europe | +31-320-239-540 |
Mon - Fri:
9:00 am-6:00 pm
GMT +10:00
|
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Middle East | +31-320-239-530 | ||
Sub-sahara Africa | +31-320-239-593 |
Mon - Fri:
9:00 am-6:00 pm
GMT +10:00
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