The Leading Global Provider of Comprehensive Testing and Assessment Services

Refunds, Reimbursements and Appeals

Our goal is to provide a quality examination and pleasant testing experience for every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you. We provide an opportunity for general comments at the end of your exam. Your comments will be reviewed by our personnel, but you will not receive a direct response.

REFUNDS AND REIMBURSEMENTS

If you are requesting a refund of your exam fee, please click on one of the links below to our online refund request form.

For testing in North America and Latin America, click here to request a refund
For testing in all other countries, click here to request a refund

If you are requesting a reimbursement for expenses unduly incurred, please click on one of the links below to our online reimbursement request form.

For testing in North America and Latin America, click here to request a reimbursement

The reimbursement form must be mailed with copies of receipts to the address below:

Prometric
ATTN: Refund Committee
1260 Energy Lane
St. Paul, MN 55108

For testing in all other countries, click here to request a reimbursement

You will receive further information on the mailing requirement for international reimbursements.

The Refund Committee will review requests and email decisions to candidates within 4 business days of receipt unless further research and/or documentation are required. Refund and reimbursement requests made via phone will not be accepted.

NOTE: If you are requesting a refund for AHIMA, CPA, ETS, or FINRA exam fees, please contact these organizations directly.

Loss of wages will not be reimbursed per the Prometric refund policy.

If you are requesting a reimbursement for expenses incurred while testing for ETS exams, such as GRE, TOEFL or Praxis, please contact ETS directly with your reimbursement.

APPEALS
If you are requesting a response concerning the exam content, registration, scheduling or test administration (testing site procedures, equipment, personnel, etc.), please follow one of the below options.

For candidates testing in North America and Latin America, a written appeal is required.

Your appeal letter must include:

Your name
Your Social Security number
Exam title
Date tested
Details of your concern, including all relevant facts
Your signature and return address

NOTE: If you are appealing a CPA exam, please contact NASBA directly.

Mail your appeal letter to:

Prometric
ATTN: Appeal Committee
1260 Energy Lane
St. Paul, MN 55108

The Appeal Committee will review your concern and send you a written response within 20 business days of receipt. Faxed appeals will not be accepted, as an original signature is required.

For testing in all other countries, click here to request an appeal