Contact Us

• E-mail: Contact Prometric's customer service by completing the form below.
• Telephone (On the next page, please choose your testing program to obtain the correct telephone number)
• eChat: If you are a test taker that requires weekend support, please click on the Customer Service button below (when available).  Our candidate care team is available on Saturday and Sunday in:
  • Candidates based in North America from 10:00 - 14:00 EST
  • Candidates based in Europe, Middle East, and Africa from 10:00 - 14:00 CET
  • Candidates based in Asia Pacific from 10:00 - 14:00 MYT
• Special Accommodations: If you are a candidate that requires special accommodations, please click here.

We appreciate your questions and comments.

* Required fields

Select Your Area of Study*

Select Your Testing Program*

Select Your Testing Location *

First Name*

Last Name*

E-mail Address *

Recommendations to avoid accidentally filtering our future messages

We strongly recommend that you do the following to avoid accidentally filtering our future messages:

Hotmail Users

1. Click Mail, then Options
2. Click Junk E-Mail Protection
3. Click Safe List
4. Enter this domain: prometric.com
5. Click Add

Outlook 2003 Users

1. Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options
2. Select Safe Senders, then Add
3. Type prometric.com and click OK
4. Click OK

Confirm E-mail Address *

Subject *

Confirmation Number

Test Name or Number

Questions or Comments *