Baltimore, MD., October 19, 2007 – Prometric, the global leader in technology-enabled testing and assessment services, today announced that it was awarded first place in the Customer Service category of CLO Magazine’s Learning in Practice “Vendor” Awards. The Vendor award for Customer Service was awarded to Prometric in recognition of its outstanding performance and account work with the American Board of Pediatrics (ABP).
The relationship between the ABP and Prometric has grown beyond “client-vendor” to a true partnership. Prometric is the vendor that the ABP sought during its switch to computerization and for the seamless implementation of its own test driver. With help from Prometric’s development team, the ABP is also considering incorporating short, streaming video clips into some of its examinations to help foster a more “real-world” environment for complex subjects such as pediatric cardiology.
“Prometric is excited and proud to have won first place in the customer service category,” said Ray Kelly, Senior Vice President, Client Services, Sales and marketing at Prometric. “Prometric puts a constant focus on providing exceptional customer service to our clients, so we’re thrilled to be recognized for it publicly. We thank the ABP for allowing us to share the story of our successful partnership and look forward to continued positive accomplishments.”
Chief Learning Officer Magazine runs the Learning in Practice Awards competition annually, and recognizes the best and brightest industry leaders who have demonstrated excellence in the design and delivery of workforce learning and development programs. The winners were announced at its fall symposium in Tucson, Arizona. To read a complete list of award winners, please visit http://www.clomedia.com/press_releases/2007/October/1407/index.php.
About Prometric
Prometric, a wholly owned subsidiary of ETS, is the recognized global leader in technology-enabled assessment services and the winner of CLO Magazine’s Learning in Practice 2007 Customer Service Award. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs, as well as accurately measure program results and data. Prometric reliably delivers and administers tests on behalf of 450 clients in the academic, professional, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust test center network in 135 countries. For more information, please visit www.prometric.com.
