What if I do not have an Social Security Number?
If you are not a citizen of the United States, please contact your compliance officer to obtain your 7 digit CRD number. This number can be used in place of a Social Security Number by adding 90 to the beginning of the number.
How do I become eligible to take an FINRA exam?
You must be registered for your examination(s) with FINRA and receive authorization from your sponsoring firm prior to scheduling your appointment at a Prometric Testing Center.
What time must I arrive at the Testing Center?
Please plan to arrive 30 minutes before the scheduled appointment to allow time for check-in procedures. You may be allowed to start your exam early if a seat is available. Candidates arriving late may not be allowed to test or may not receive their full-allotted exam time.
What do I bring to the Testing Center?
Bring one valid form of official identification bearing your name, signature and a recent photo. You must present one of the following as the primary forms of identification: valid passport, driver's license, or military ID card. All other personal items must be placed in a locker for test security purposes, so please limit what you bring to the Test Center.
What is Prometric's re-schedule and cancellation policy?
If you wish to change your exam date or time, or cancel your appointment, you must do so before noon on two (2) business days prior to your appointment. This Web site is available 24 hours a day, seven (7) days a week and can serve all of your appointment scheduling, rescheduling and cancellation needs. There is no charge for rescheduling or canceling an appointment if the change is made before noon two (2) business days prior to your appointment.
Is payment due at the time of my exam?
No payment is due. FINRA collects payment directly from your sponsoring firm.
What if I require Special Accommodations?
If you require special accommodations, you cannot schedule your test via the Internet. If you have received or would like to request approval for an accommodation, please call FINRA's Special Conditions Team at 1-800-999-6647 and select Option two (2) to schedule your examination.
Why do you need so much contact information from me?
Should a center be unable to administer your test because of a technical problem or some other emergency (including weather-related ones), your appointment will be rescheduled with no additional charge. During the registration process, you will be asked to provide a primary and secondary phone number so that we can contact you in case of an unforeseen problem at the testing center. Also, in order to register online you must provide an e-mail address. Prometric will send you an e-mail confirming your appointment. If you do not have an e-mail address, please call the Prometric Contact Center at 1-800-578-6273.
