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Testing Providers
If you want help moving your testing program to the next level; contact us to find out how our end-to-end testing solutions can benefit your program. Learn More
Global Customer Service Locations
If you are a test taker who needs:
- to schedule, reschedule, cancel and confirm appointments
- general testing information
- to contact us for any problems encountered during your experience
Contact Prometric's customer service by:
- Telephone (On the next page, please choose your testing program to obtain the correct telephone number)
- eChat: If you are a test taker that requires urgent weekend support, please click on the Customer Service button below. Our candidate care team is available on Saturday and Sunday in:
- Candidates based in North America from 10:00 - 14:00 EST
- Candidates based in Europe, Middle East, and Africa from 10:00 - 14:00 CET
- Candidates based in Asia Pacific from 10:00 - 14:00 MYT
Regional Administrative Office Locations
For institutions who would like to develop or deliver exams with Prometric, click here.
Prometric IT Test Centers
If you are interested in becoming a Prometric IT test center, please read the following.