Our goal is to provide a quality exam and a pleasant testing experience for every candidate. If you are dissatisfied with either and believe we can correct the problem, we would like to hear from you.
If you are requesting a response about exam content, scheduling or test administration (testing site procedures, equipment, personnel, etc.), you may submit an appeal in writing 90 days of receipt of your examination results. Your letter must state the evidence and basis for your appeal and include all relevant facts.
Your appeal letter also must also include:
Mail your appeal letter to:
Prometric
ATTN: Appeals Committee
1260 Energy Lane
St. Paul, MN 55108
Faxed appeals will not be accepted because an original signature is required. The Appeals Committee will review your concern and send you a written response within 45 days of receipt.
