Human Resources Manager, Business Partner - Baltimore, MD

Department: Human Resources
Location: Baltimore, MD

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Job Description

Prometric is the world’s leading provider of computer based testing and assessment services. We deliver seven million exams a year in 135 countries, helping people all over the world become doctors,  accountants, architects, and hundreds of other professions.  Prometric is seeking a Human Resource Manager, Business Partner to join our growing Human Resources team. 

The Human Resource Manager is an integral member of the team, responsible for serving as a true Business Partner, working hand in hand with their respective client groups.  This critical role works strategically to ensure consistency and to support the business from a Human Resources perspective.  The Human Resource Manager position is located in Baltimore, MD.

Responsibilities:

• Responsible for advising management in personnel policy making or recommending appropriate decisions within US Test Center network as well as other departments, as assigned.
• Assisting managers and employees in understanding and applying HR tools in order to maximize employee performance, achieve organizational effectiveness, improve employee's engagement, and ensure legal compliance.
• Responsible for implementation and administration of most or all of the following human resource functions: employment, employee relations, equal opportunity, organizational development, affirmative action, performance management, and health and safety services programs for assigned clients.
• Manages relationships with line managers to ensure timely and effective support is provided in all areas of HR.
• The HR Manager will also ensure the consistent application of policies, procedures and practices across the Company, ensuring compliance from a legal perspective.
• Analyzes HR trend information to recommend changes to practices and policies and improve employee retention.
• Assists with the analysis, design, development, maintenance, revision and implementation of employee programs and services that enhance and optimize working conditions within the Company.
• Promotes HR as a business partner to managers and support to employees so they are able to use HR business tools effectively. 
• Assists in overseeing robust, consistent and fair recruitment processes to ensure the company hires employees who meet current and future business needs.
• Work as a liaison between various "Centers of Excellence", in areas such as benefits, compensation, organizational development, decision management, etc. 
• Act as a liaison for employee and manager initiated functions and transactions that have been outsourced to Hewitt.  
• Drive HR initiatives that support business objectives.

Qualifications:

• Bachelor's Degree and 5+ yrs. HR generalist experience with emphasis in employee relations, employment law, and compensation. PHR preferred.  Master's degree a plus. 
• Experience supporting a remote, non-exempt employee population. 
• Strong analysis skills. Experience with Scorecard development and analysis preferred. 
• Strong PC skills including MS Office and PeopleSoft HRIS experience. 
• Proven oral and written communication abilities.
• Demonstrated ability to work with wide range of sensitive and confidential issues.
• Ability to handle and manage multiple projects simultaneously.
• Must have a strong customer focus for internal as well as external customers.
• Must be adaptable, a team player and able to achieve results tied to business initiatives.
• Strong project management, organizational, analytical, and conflict resolution skills.
• Proven ability to build relationships with, and influence all levels within an organization.
• Experience in a fast-paced, complex, dynamic business environment.

Prometric, a wholly-owned subsidiary of ETS, is the recognized global leader in technology-enabled testing and assessment services and the winner of CLO Magazine’s Learning in Practice 2007 Customer Service Award. Its comprehensive suite of services, including test development, test delivery and data management capabilities, allows clients to develop and launch global testing programs as well as accurately measure program results and data. Prometric reliably delivers and administers tests on behalf of 450 clients in the academic, professional, government, corporate and information technology markets. It delivers tests flexibly via the Web or by utilizing a robust test center network in 135 countries.

Prometric offers a competitive benefits package which includes a comprehensive medical and dental plan, Vision plan, 401k plan with match, tuition reimbursement, paid time off package to include 12 paid holidays, Life Insurance, Flexible Spending Accounts, Short and Long Term Disability plans, Group Legal services, Collaborative work environment, opportunities for advancement, and casual dress on Fridays to name a few!

For more information, please visit www.prometric.com/aboutus.